Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Priti Prasad

Summary

· Having 8 years of professional experience in IT industry and 4 Years as a DevOps Engineer.

· Experience in Branching, Merging, Tagging and maintaining versions across the environments using SCM tools like GIT (GitHub)

  • Experience in AWS services like VPC, EC2, S3, ELB, Auto Scaling Groups (ASG), EBS, IAM and Route 53, Lambda function.
  • Experience in creating and configuring AWS EC2 instance and attaching it to VPC.
  • Hands on experience in creating and configuring S3 bucket and attaching to EC2 instance.

· Knowledge in Package management installation, updating and remove different packages using Yum, apt-get.

· Monitored the automated build and continuous integration process to ensure correct build execution, and facilitate resolution of build/ release failures

  • Have good knowledge in installing, configuring and administering Jenkins Continuous Integration tool on Linux servers along with updating plugins such as GIT, Maven

· Experience in using build automation tools like MAVEN for building of deployable artifacts such as WAR, JAR & TAR from source code.

· Ability to build deployment, build scripts and automated solutions using scripting languages such as Shell scripting (Bash).

  • Experience in using CI tools like Jenkins for automation of builds.
  • Experience in Implementation of Continuous Integration through Jenkins & Deployment using Ansible.

· Working with Route 53 , DNS failover and setting up Latency based routing, weighted routing Policies.

· In-depth understanding of Software Development Life Cycle (SDLC), Traditional methodology(Waterfall Model), Agile Methodology

  • Hands on experience with integration of static Code analysis tools like SonarQube

Experience in using database technology such SQL.

· Hand on experience in writing a Docker File .

  • Created network architecture on AWS VPC, subnets, Internet Gateway, Route Table and NAT Setup
  • Experience in ticketing tool Service now, Jira

· Experience in Writing Ansible playbooks, creating Roles to automate our build/deployment process and do an overall process improvement to any manual processes

· Utilized Cloud Watch to monitor resources such as EC2, CPU memory, Amazon RDS DB Services, EBS volumes; to set alarm for Notification or Automated actions, and to monitor logs for better understanding and operation of the system.

· Experience in provisioning AWS Infrastructure automation using Terraform

· Configure Virtual Private Cloud with subnets, security groups, IGW, NACLs, NAT Gateways, NAT Instances manually as well as Automation using Terraform

· Worked on EKS & Kubectl configuration using Jenkins & Worked on writing various K8S manifest files and deploy them to DEV & QA env

· Implemented a CICD pipeline involving Jenkins, Docker and AWS to complete the Automation from commit to Deployment

· Highly adaptable in quickly changing technical environments with excellent organizational and analytical skills and always inclined to learn new technologies

Overview

6
6
years of professional experience
1
1
Certification

Work History

DevOPS Support Engineer

Nexus
03.2024 - Current
  • Tested operating systems after upgrades or repairs for proper functioning before releasing it back into production environment.
  • Maintained accurate records of all service requests received from customers along with their resolutions.
  • Assisted in the installation of new computer systems and configured them according to customer requirements.
  • Monitored server performance, identified potential problems and implemented solutions accordingly.
  • Responded promptly to customer queries through emails or phone calls regarding technical support issues.
  • Deployed patches on servers to keep systems up-to-date with latest security updates.
  • Resolved tickets raised by customers within SLA timelines while keeping track of resolution status in ticketing system.
  • Evaluated current processes and procedures associated with IT operations and suggested improvements wherever necessary.
  • Diagnosed and resolved basic networking problems including LAN and WAN connectivity issues.
  • Conducted daily health checks of servers to ensure optimal performance levels are maintained.
  • Configured user accounts, installed software and troubleshot system errors.
  • Updated knowledge base articles regularly with latest information about products and services offered by organization.
  • Implemented preventive maintenance measures such as disk defragmentation for better system performance.
  • Provided technical assistance to customers in resolving application, network and hardware related issues.
  • Performed remote diagnosis using diagnostic tools such as ping, traceroute and telnet.
  • Performed technical troubleshooting on systems for optimal operation.
  • Developed and maintained detailed documentation of common issues and solutions to enhance knowledge base.
  • Provided remote troubleshooting and support for software and hardware problems.
  • Optimized system configurations for maximum performance and reliability.
  • Analyzed system logs and performance metrics to proactively identify and mitigate potential issues.
  • Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
  • Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
  • Advised management on the feasibility and implementation of new technology solutions.
  • Monitored system performance and recommended upgrades to improve efficiency and reliability.
  • Assisted in the deployment of new software applications and hardware systems.
  • Coordinated with vendors and suppliers to resolve hardware and software issues.
  • Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
  • Utilized advanced technical expertise to improve support processes and streamline customer service actions.
  • Configured and maintained network devices, including routers, switches, and firewalls.
  • Conducted regular system maintenance and updates to prevent potential issues.
  • Trained end-users on new technologies and systems to enhance their understanding and efficiency.
  • Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
  • Led workshops and webinars to share best practices and new technologies with the support team.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Maintained positive working relationship with fellow staff and management.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Oversaw daily performance of computer systems.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Conducted workflow analysis, space design or cost comparison analysis.

Junior DevOps Engineer

zara
06.2023 - Current
  • Developed automation processes for deploying and managing applications on cloud-based platforms.
  • Assisted in developing custom solutions for automating operational tasks within an organization.
  • Collaborated with development teams to ensure efficient deployment of applications across environments.
  • Conducted security audits of existing infrastructure components using various security scanning tools.
  • Automated software release processes including build, test, deploy, rollback using Ansible and Puppet.
  • Installed, configured, managed, and maintained web servers such as Apache Tomcat and Nginx.
  • Provided technical support for resolving issues related to DevOps tools and technologies used in the organization.
  • Deployed code changes from source control management repositories such as GitHub and Bitbucket.
  • Implemented version control systems such as Git, SVN, and Mercurial.
  • Created scripts to automate the process of monitoring system performance.
  • Monitored server resources utilization and optimized them accordingly.
  • Integrated automated builds into continuous integration pipelines using Jenkins CI and CD toolset.
  • Participated in daily standup meetings with DevOps team to discuss tasks and progress.
  • Worked closely with software engineers to design strategies for improving delivery pipeline efficiency.
  • Ensured high availability of services through proper configuration management techniques.
  • Performed troubleshooting activities related to application deployments in production environment.
  • Configured virtual machines using Vagrant and Docker containers for testing purposes.
  • Participated in team-based assessments to ascertain DevOps assignment goals.
  • Developed and executed DevOps strategy to deploy software that improves application health and performance.
  • Collaborated with development, QA and IT operations staff to enhance software productivity.
  • Monitored software algorithm development and conducted independent assessments to recommend procedural and system improvements.
  • Created systems engineering documentation and proposed allocation across systems based on project parameters.
  • Evaluated deliverables as well as test, validation and verification activities to review for adherence with project requirements.
  • Incorporated technology best practices to enhance app operational performance.
  • Established clear system performance standards and wrote specifications.
  • Performed troubleshooting of post-release software faults to support live service and installed software patch design.
  • Designed, developed and implemented firmware to support embedded system product concepts.
  • Developed requirements for system modifications and new system installations.
  • Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Assessed code during testing stage to determine potential glitches and bugs.
  • Identified opportunities for process improvements to decrease in support calls.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Devised automation, backup and recovery protocols to preserve and safeguard data.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
  • Reviewed project requirements to identify customer expectations and resources needed to meet goals.
  • Improved and corrected existing software and system applications.
  • Analyzed user needs and software requirements to determine design feasibility.
  • Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.
  • Applied prescribed policies to programming syntax in compliance with internal language policies.
  • Monitored equipment function to verify conformance with specifications.
  • Updated software upon release of vendor patches to mitigate vulnerabilities.
  • Obtained and evaluated information on hardware configuration costs, reporting requirements and security needs.
  • Utilized established design patterns to expedite novel software creation and support consistent performance results.

Devops Enginner

zara
02.2022 - Current
  • Deployed microservices on Kubernetes clusters in order to increase scalability and availability of services across multiple regions.
  • Developed automated deployment processes and scripts to ensure a smooth transition from development to production.
  • Configured, managed, and monitored cloud-based services such as AWS EC2, S3, EBS, ELB, RDS using Terraform and Ansible.
  • Coordinated with other teams for successful rollouts of new features or bug fixes.
  • Provided support for web servers configuration and maintenance activities.
  • Managed infrastructure components including virtual machines, storage devices, networks.
  • Monitored system health using Nagios and Splunk for early detection of issues.
  • Worked closely with DevOps teams in order to design best practices for deploying applications into production environment.
  • Implemented systems automation using scripting languages like Python and Bash.
  • Set up monitoring tools like Graphite and Grafana to track performance metrics.
  • Created CI and CD pipelines with Jenkins and Docker to automate the build process of applications.
  • Participated in disaster recovery exercises to test reliability of system.
  • Maintained version control systems such as GitLab for all software development projects.
  • Implemented containerization technologies such as Docker and Kubernetes for faster delivery cycles.
  • Collaborated with developers in order to troubleshoot application related issues quickly.
  • Developed procedures to automate code builds and deployments.
  • Integrated object-oriented design and development techniques into projects to support usability goals.
  • Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
  • Deployed and supported infrastructure automation and configuration management tools.
  • Updated software upon release of vendor patches to mitigate vulnerabilities.
  • Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.
  • Analyzed code and corrected errors to optimize output.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Utilized established design patterns to expedite novel software creation and support consistent performance results.
  • Developed software for embedded systems, coding solutions for both new installations and in-situ hardware.
  • Obtained and evaluated information on hardware configuration costs, reporting requirements and security needs.
  • Designed, developed and implemented firmware to support embedded system product concepts.
  • Reviewed project requirements to identify customer expectations and resources needed to meet goals.
  • Employed integrated development environments (IDEs).
  • Applied prescribed policies to programming syntax in compliance with internal language policies.
  • Improved and corrected existing software and system applications.
  • Assessed code during testing stage to determine potential glitches and bugs.
  • Monitored equipment function to verify conformance with specifications.
  • Coordinated system installations, testing, and code corrections.
  • Performed troubleshooting of post-release software faults to support live service and installed software patch design.
  • Analyzed user needs and software requirements to determine design feasibility.
  • Designed software for real-time operating systems QNX, ThreadX and others.
  • Devised automation, backup and recovery protocols to preserve and safeguard data.
  • Recommended strategies to maximize performance and lifespan of equipment involved in software installations.
  • Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
  • Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
  • Identified opportunities for process improvements to decrease in support calls.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
  • Coordinated testing and validation procedures through software development lifecycle.
  • Developed requirements for system modifications and new system installations.

DevOps Engineer

zara
02.2022 - Current
  • Participated in disaster recovery exercises to test reliability of system.
  • Coordinated with other teams for successful rollouts of new features or bug fixes.
  • Monitored system health using Nagios and Splunk for early detection of issues.
  • Collaborated with developers in order to troubleshoot application related issues quickly.
  • Set up monitoring tools like Graphite and Grafana to track performance metrics.
  • Implemented systems automation using scripting languages like Python and Bash.
  • Developed automated deployment processes and scripts to ensure a smooth transition from development to production.
  • Implemented containerization technologies such as Docker and Kubernetes for faster delivery cycles.
  • Provided support for web servers configuration and maintenance activities.
  • Worked closely with DevOps teams in order to design best practices for deploying applications into production environment.
  • Maintained version control systems such as GitLab for all software development projects.
  • Created CI and CD pipelines with Jenkins and Docker to automate the build process of applications.
  • Managed infrastructure components including virtual machines, storage devices, networks.
  • Configured, managed, and monitored cloud-based services such as AWS EC2, S3, EBS, ELB, RDS using Terraform and Ansible.
  • Deployed microservices on Kubernetes clusters in order to increase scalability and availability of services across multiple regions.
  • Developed procedures to automate code builds and deployments.
  • Performed troubleshooting of post-release software faults to support live service and installed software patch design.
  • Established clear system performance standards and wrote specifications.
  • Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
  • Developed requirements for system modifications and new system installations.
  • Improved and corrected existing software and system applications.
  • Coordinated system installations, testing, and code corrections.
  • Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
  • Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
  • Utilized established design patterns to expedite novel software creation and support consistent performance results.
  • Recommended improvements to facilitate team and project workflow.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Updated software upon release of vendor patches to mitigate vulnerabilities.
  • Analyzed user needs and software requirements to determine design feasibility.
  • Coordinated testing and validation procedures through software development lifecycle.
  • Wrote user manuals and other documentation for roll-out in customer training sessions.
  • Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
  • Employed integrated development environments (IDEs).
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Applied prescribed policies to programming syntax in compliance with internal language policies.
  • Designed software for real-time operating systems QNX, ThreadX and others.
  • Reviewed project requirements to identify customer expectations and resources needed to meet goals.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Monitored equipment function to verify conformance with specifications.
  • Identified opportunities for process improvements to decrease in support calls.
  • Obtained and evaluated information on hardware configuration costs, reporting requirements and security needs.
  • Developed software for embedded systems, coding solutions for both new installations and in-situ hardware.
  • Integrated object-oriented design and development techniques into projects to support usability goals.
  • Devised automation, backup and recovery protocols to preserve and safeguard data.
  • Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.
  • Analyzed code and corrected errors to optimize output.

Application Support Engineer

Nexus
03.2018 - 06.2020
  • Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
  • Tested software applications prior to deployment in production environment.
  • Resolved escalated tickets related to application support within agreed upon SLAs.
  • Assisted with the planning, testing, implementation, maintenance, monitoring and evaluation of various applications used by the organization.
  • Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
  • Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
  • Collaborated with other IT teams on system integration projects involving multiple platforms and technologies.
  • Maintained knowledge base articles regarding common issues encountered when using supported applications.
  • Performed quality assurance tests on newly developed or modified software applications prior to release.
  • Participated in regular meetings with stakeholders in order to discuss current challenges or potential solutions.
  • Provided training sessions for users regarding the use of key enterprise-level software applications.
  • Developed and implemented application support processes to ensure high availability of critical applications.
  • Investigated customer reported problems related to software applications and identified solutions to resolve them.
  • Deployed patches or updates for existing applications following change management guidelines.
  • Created detailed documentation for new or existing applications in order to facilitate user understanding and adoption.
  • Ensured compliance with applicable industry standards and regulations.
  • Monitored end user activities related to supported software applications in order to identify potential areas of improvement.
  • Conducted root cause analysis to identify basis of application problem.
  • Suggested changes to support practices to drive improvements.
  • Escalated complex issues by working with engineering team to resolve promptly.
  • Updated and maintained knowledge base information for documentation and future reference.
  • Liaised with clients to clarify business challenges and objectives to optimize performance of existing systems.
  • Performed troubleshooting and resolution for company-wide technical issues.
  • Delivered technical support to clients by offering solutions based on specific problems and concerns.
  • Collaborated with internal teams to resolve customer issues and support customer service goals.
  • Debugged and repaired application issues.
  • Administered on-site support and application engineering for custom products with unique interfaces.
  • Optimized application process flow to improve performance.
  • Employed Agile methodologies to manage project timelines and deliverables efficiently.
  • Optimized applications for maximum speed and scalability.
  • Worked closely with UI/UX designers to implement visual design elements within applications.
  • Integrated third-party services and APIs to extend application functionalities.
  • Identified, debugged, and fixed system bottlenecks and problems.
  • Utilized programming languages such as Java, C#, and Python to write clean, maintainable code.
  • Provided technical support and training to users and internal teams.
  • Conducted thorough testing and debugging to ensure optimal application performance.
  • Collaborated with cross-functional teams to define app specifications and integrate user-facing elements with server-side logic.
  • Adapted applications for various platforms, including mobile, desktop, and web.
  • Configured databases and performed data migration tasks to support application requirements.
  • Developed and maintained comprehensive application documentation for future reference and upgrades.
  • Facilitated migration of legacy systems to modern application frameworks and architectures.
  • Monitored application performance metrics and made adjustments to improve reliability.
  • Developed APIs for mobile and web applications, enhancing user experience and functionality.
  • Engaged in continuous learning to stay updated with new technologies and programming techniques.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.

Education

B.E -

JD College
03-2012

Skills

  • Quality controls
  • Security Protocols
  • Remote Support
  • Virtualization Technologies
  • Scripting Languages :
  • Quality Assurance
  • Programming
  • Technical Documentation
  • System Administration

Certification

  • ASW solution arcitect

Accomplishments

  • Best performance of the month in pharmarack

Languages

Marathi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2

Timeline

DevOPS Support Engineer

Nexus
03.2024 - Current

Junior DevOps Engineer

zara
06.2023 - Current

Devops Enginner

zara
02.2022 - Current

DevOps Engineer

zara
02.2022 - Current

Application Support Engineer

Nexus
03.2018 - 06.2020

B.E -

JD College

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Priti Prasad