Priti Sarkar
Gurgaon
Summary
Proactive and results-driven Technical Program Manager with 10 years of experience in steering end-to-end program management across diverse cross-functional initiatives. Specialized in guiding complex IT and non-IT programs, with a keen focus on product roadmapping, alongside proficiency in Agile and Waterfall methodologies.
Overview
9
9
years of professional experience
Work History
Chief Manager- Program Manager
Marks and Spencer Reliance
Gurgaon
12.2022 - Current
- Led multiple cross-functional programs by driving end-to-end technical program management, ensuring seamless progress from ideation to the development of usable prototypes.
- Collaborated cross-functionally with engineering, business, product, and design teams to identify project scope, constraints, dependencies, and risks while ensuring adherence to project timelines and deliverables.
- Oversaw negotiation of Statements of Work (SOW), agreements, and project execution from start to finish, resulting in a 30% increase in project efficiency
- Maximized benefits by overseeing project planning, execution, risk management,and support functions leading to a 25% cost reduction.
- Proactively identified technical, procedural, legal, logistical, and communications challenges, partnering with leads to drive creative solutions and mitigate risks.
- Fostered Agile methodologies, principles, and practices within teams to promote efficiency and adaptability.
- Leading and managing functional teams, establishing project governance, and contributing to organizational growth through strategic insights and monthly progress reports to the MD.
- Developed and implemented an IT strategy, increasing operational efficiency by 24% and reducing operational costs by 10%.
- Oversaw operational performance of team, ensuring compliance with company standards.
IT Scrum Master/ Project Manager
Deloitte India
Pune
01.2022 - 11.2022
- Facilitated comprehensive Agile process knowledge dissemination to all team members at project inception
- Acted as a Functional Analyst, collaborating with various departments including Payroll, HR, Legal, Training, Quality Assurance, and Operations to ensure smooth business process integration
- Took charge as Product Owner, actively participating in requirement gathering for a HR Transformation portal, meticulously documenting and tracking project requirements throughout its lifecycle.
- Managed a team with distributed skill sets, ensuring optimal resource utilization, skill enhancement, competency management, career planning, and mentoring, while also maintaining focus on turnaround time (TAT), quality, productivity, and team dynamics
- Conducted key project activities, maintained agile ceremonies, and developed a comprehensive project plan for on-time, within-budget completion.
Project Management Consultant
EY GDS
Bangalore
09.2021 - 12.2021
- Managed a team of 30+ members for complex IT infrastructure projects
- Updated accounting procedures tracked utilization data, and compiled information to enhance efficiency
- Resource allocation to identified project plans and allocated resources to achieve goals
- Ensured project progress was closely monitored by establishing the appropriate governance framework, adjusting as needed to ensure successful completion
- Tracked SLA performance, motivated leads for improvement, coordinated manpower with HR, monitored work quality, and designed reporting templates for simplified tracking.
Product Analyst
TELEPERFORMANCE
Gurugram
11.2019 - 08.2021
- Led implementation of IT projects across global subsidiaries as SPOC for change management in Contact server management system by creating release plans, analyzing risks, and coordinating stakeholder activities
- Implemented a global platform for change requests 'TP Client', resulting in a 40% increase in operational efficiency
- Developed project management roadmap for Contact Center Management System enhancements across 76 global subsidiaries, defining objectives, timelines, and milestones
- Implemented Agile Scrum methodology to optimize project processes, conducting scrum ceremonies and facilitating team inspection and adaptation.
Product Configuration Manager
GlobalLogic
Gurgaon
08.2016 - 10.2019
- Led a team for product release management, delivery management at GlobalLogic, ensuring seamless end-to-end release processes
- Communicated effectively with key stakeholders to guarantee successful product launches and single point of contact for after delivery
- Actively participated in Agile Scrum ceremonies, offering valuable feedback during Sprint planning, review, and retrospective meetings
- Assisted program managers in project roadmap, backlog planning and sprint timeline decisions.
Associate- Business Analyst
One97 Communication (Paytm)
Noida
02.2015 - 08.2016
- Facilitated collaboration with vendors to gather precise business requirements, enhancing the effectiveness of web campaigns
- Spearheaded comprehensive dashboard creation and management, furnishing leadership with actionable insights for effective growth initiative monitoring
- Oversaw a team of 11 executives, swiftly resolving social media escalations to uphold customer satisfaction and brand reputation
- Directed reporting and analytics strategies for multiple operations, utilizing advanced tools like Google Analytics for informed decision-making.
Education
Bachelor of Technology in Computer Science -
UTTAR PRADESH TECHNICAL UNIVERSITY
Certified Scrum Master -
Scrum Alliance
ITIL Foundation -
PeopleCert
Skills
- Strategic Planning
- Problem Solving
- Product Management
- Risk Management
- Stakeholder Management
- Cross-functional Collaboration
- Agile Methodologies
- Software development life cycle
- Six Sigma
- JIRA
- Certified Scrum Master
Timeline
Chief Manager- Program Manager
Marks and Spencer Reliance
12.2022 - Current
IT Scrum Master/ Project Manager
Deloitte India
01.2022 - 11.2022
Project Management Consultant
EY GDS
09.2021 - 12.2021
Product Analyst
TELEPERFORMANCE
11.2019 - 08.2021
Product Configuration Manager
GlobalLogic
08.2016 - 10.2019
Associate- Business Analyst
One97 Communication (Paytm)
02.2015 - 08.2016
Bachelor of Technology in Computer Science -
UTTAR PRADESH TECHNICAL UNIVERSITY
Certified Scrum Master -
Scrum Alliance
ITIL Foundation -
PeopleCert
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