Summary
Overview
Work History
Education
Skills
Timeline
Generic
Pritika Banerjee

Pritika Banerjee

Summary

Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.

Overview

13
13
years of professional experience

Work History

Team Manager

Accenture
Bengaluru
08.2021 - Current
  • Established team goals and objectives that increased team performance by 7%
  • Monitored and managed team performance and identified areas of improvement, resulting in a 12% increase in team efficiency
  • Established clear roles and responsibilities for each team member, allowing for better accountability and collaboration
  • Facilitated team meetings to identify and resolve areas of improvement, resulting in a 3% reduction in errors
  • Developed and deployed a comprehensive training program that improved employee engagement and job satisfaction by 6%
  • Coordinated with other departments to ensure smooth project execution and timely delivery
  • Developed and implemented comprehensive Standard Operating Procedures (SOPs) to streamline team processes, enhance productivity, and ensure compliance with industry standards, resulting in a 20% reduction in operational errors

Team Leader

Infosys
Mysore
01.2020 - 08.2021
  • Ensured team members had the resources, tools, and training needed for success
  • Resolved conflicts in a professional and timely manner
  • Evaluated team performance and provided constructive feedback to help team members improve
  • Developed team goals and objectives and monitored progress to ensure successful completion of tasks
  • Monitored team performance and performance metrics to identify areas of improvement
  • Encouraged creativity and innovation to develop new solutions to complex problems
  • Developed a system for recognizing team accomplishments and rewarding success
  • Led team meetings to discuss progress and review any challenges faced
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to create detailed reports, analyze data, and deliver impactful presentations, enhancing team communication and project tracking

Learning and Development Trainer

Cognizant
Pune & Hyderabad
08.2017 - 01.2020
  • Designed and delivered engaging training programs for diverse audiences, focusing on skill enhancement and professional development to drive employee performance
  • Conducted needs assessments and training evaluations to identify knowledge gaps and measure the effectiveness of learning initiatives, resulting in a 10% increase in learner satisfaction
  • Developed and implemented targeted training programs for bottom quartile employees, utilizing performance metrics to identify skill gaps and enhance competencies, leading to a measurable improvement in overall team productivity
  • Utilized various instructional techniques, including e-learning modules, workshops, and on-the-job training, to accommodate different learning styles and maximize participant engagement
  • Collaborated with department leaders to align training programs with organizational goals and employee career paths, fostering a culture of continuous learning
  • Developed and maintained training materials and resources, ensuring content is up-to-date and relevant to industry standards and organizational needs
  • Facilitated coaching sessions and feedback discussions to support individual growth and development, leading to improved team performance and employee retention
  • Leveraged learning management systems (LMS) to track training progress, generate reports, and streamline the training process for participants and stakeholders
  • Developed and implemented instructional design frameworks for training programs, incorporating adult learning principles and multimedia elements to create interactive and effective learning experiences
  • Conducted interviews for new hires in the voice process, assessing communication skills and cultural fit, resulting in a streamlined onboarding process and improved team performance

Operations Trainer

BT
Kolkata
08.2014 - 08.2017
  • Designed and delivered comprehensive training programs for operations staff, focusing on process efficiency, safety protocols, and compliance to optimize daily operations
  • Collaborated with cross-functional teams to assess training needs and develop tailored programs that address specific operational challenges
  • Facilitated hands-on training sessions and workshops, utilizing simulations and real-world scenarios to enhance participant understanding and retention of operational procedures
  • Developed training materials, including manuals, e-learning modules, and job aids, ensuring content is accessible and aligned with industry best practices
  • Conducted regular assessments and feedback sessions to evaluate training effectiveness and make data-driven improvements, fostering a culture of continuous learning

Customer Service Executive

HSBC & Choice Force Pvt Ltd
Kolkata
07.2011 - 04.2013
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring a positive experience for all callers, achieving a 95% customer satisfaction rate
  • Managed high call volumes while maintaining professionalism and efficiency, utilizing active listening skills to understand customer needs and provide tailored solutions
  • Documented customer interactions and feedback in the system, ensuring accurate records and facilitating follow-up actions to enhance service quality
  • Collaborated with cross-functional teams to escalate complex issues and implement process improvements
  • Participated in ongoing training programs to stay current with product knowledge and customer service techniques, enabling effective support for diverse customer needs

Education

B.Sc - Geography

Calcutta University
Kolkata
06.2010

Skills

  • Leadership
  • Ability to Work in a Team
  • Ability to Work Under Pressure
  • Effective Team Leader
  • Management
  • Stakeholder Management
  • Operations Management

Timeline

Team Manager

Accenture
08.2021 - Current

Team Leader

Infosys
01.2020 - 08.2021

Learning and Development Trainer

Cognizant
08.2017 - 01.2020

Operations Trainer

BT
08.2014 - 08.2017

Customer Service Executive

HSBC & Choice Force Pvt Ltd
07.2011 - 04.2013

B.Sc - Geography

Calcutta University

Similar Profiles

CREATE PROFILE
Pritika Banerjee