Ariba Guided Buying
Pritika Lakra
Procurement Specialist- Supply Chain Management
New Delhi
Summary
Dedicated, Result-Focused, innovative, and energetic Professional with over 6 years of experience. Strong interpersonal and communication skills and know how to handle and deal with different kind of people and circumstances. Equally effective working independently and in cooperation with others. Committed to providing a high level of client service and relationship building. Pursuing opportunity which will allow me to grow professionally, while effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Procurement Specialist - Supply Chain Management
ACCENTURE
03.2022 - Current
- Responsible for managing end-to-end procurement process
- Worked with Clients to process Purchase Requisition, Purchase Orders quickly and efficiently
- Ensure compliance with policies, procedures for safety and securities, standards and regulations in force and participate in their improvement
- Proficient in end-to-end mapping of business process and developing standard operating procedures and templates
- Supervising and directing Clients in their day-to-day tasks
- Lead and Perform Vendor Sourcing, Vendor Selection, Vendor qualification, Vendor development and continuous improvement.
- Assists in the development of program materials and procedure
- Actively uses continuous improvement tools to improve quality, delivery and customer satisfaction
- Train new associates in job duties
- Data extraction from database, cleaning and transforming data to upload a dataset to Power BI
- Assists management in resolving problems concerning over shipments and shortages
Claims Specialist - US Healthcare Disability Claim
GENPACT
08.2021 - 03.2022
- Auditing the claims processed by the executives/ claim examiners
- Daily connect with the client/onshore team to discuss about the business and to discuss about the daily production dashboard
- Effectively handing supplier queries
- Follow Standard Operating Procedure (SOP)
- Responsible for giving training and assessment for new joiners
- Responsible for quality check controls on daily basis for minimising errors and effectively delivers output to clients on time
- Adhering to the process TAT & Accuracy
Senior Assistance Coordinator - Premium Team (Escalation Desk)
ALLIANZ WORLDWIDE PARTNERS
12.2018 - 06.2021
- Resolved product or service problems by clarifying the customer's complaint
- Responsible for determining the cause of the problem and selecting and explaining the best solution to solve the problem
- Built sustainable relationships of trust through open and interactive communication
- Handled complaints and escalations of premium customers, provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Worked with customer service manager to ensure proper customer service is being delivered
- Escalated queries to a team manager as appropriate via e-mails / chats and ensure these hand-offs were completed in a timely fashion
- Delivered excellent customer service without compromising business needs
- Compiled reports on overall customer satisfaction
- Handled changes in policies or renewals
- Performed video conferencing with customer and technical support team using Viibe Communication Program to resolve queries
Education
Bachelors in Pol. Sci. (Hons) -
Gargi College
01.2014 - 01.2017
Higher Secondary - undefined
Sahoday Sr. Sec. School
01.2012 - 01.2014
Secondary - undefined
Sahoday Sr. Sec. School
Skills
Good Interpersonal communication
Empathy
Strategic thinking
Strong Negotiation skills
Conflict resolution
Ability to adapt to change
Commitment to meet deadlines
Understanding of risk management
Understanding of sustainability and the global market
Process Improvement
Technical Experience
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- OneNote
- Outlook
- Skype
- Teams
- Email Client
- CRM
- Viibe Communication Program
Personal Information
Date of Birth: 09/08/96
Activities
- Actively volunteered in Cheshire Home, Delhi (2017)
- Active participant in college NSS activities.
Software
Ariba Spend Management
Synops
Microsoft Suits
Excel
Timeline
Procurement Specialist - Supply Chain Management
ACCENTURE
03.2022 - Current
Claims Specialist - US Healthcare Disability Claim
GENPACT
08.2021 - 03.2022
Senior Assistance Coordinator - Premium Team (Escalation Desk)
ALLIANZ WORLDWIDE PARTNERS
12.2018 - 06.2021
Bachelors in Pol. Sci. (Hons) -
Gargi College
01.2014 - 01.2017
Higher Secondary - undefined
Sahoday Sr. Sec. School
01.2012 - 01.2014
Secondary - undefined
Sahoday Sr. Sec. School