PRITIKA VASHISHT
Business Analyst
New Delhi
Summary
Organized and dependable , successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Business Analyst, (Order Fulfillment)
Steelcase Asia Pacific Holding India Pvt. Ltd.
2017.10 - Current
- Leading a team of Business analyst for conversion of client PO's for internal analytics for India, & SAARC countries.
- Responsible for preparing the SOP/RCA/NOF & team trainings ( full APAC region)
- Responsible for DATA sanctity by continuous ,& rigorous Auditing for all project related data after order entry inthe system .
- Regularly Performed Gap analysis of entire process to identify areas of improvement.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions. Always leading from the front in execution of ideas.
- For ensuring proper Business related analytical data capture Collaborated with all internal & external stakeholders to define clear objectives and criteria.
- Developed high-quality documentation to support training efforts, helping employees fully understand all systems and procedures.
- Maintaining all Order entry related DATA , documents & sign Offs from the stakeholders Reports related to Orders/ costs Gross margins.
- Understand the Commercial terms of order / Purchase / Supply Cost Verification Vendor Invoices checking and getting approval from the stakeholders
- Streamlined project management ( business analysis related) with effective communication and collaboration across cross-functional teams.
- Installation Invoices checking and getting approval from the Project Managers Mapping BOQs, Orders & ERP Value for 3-Way match in terms of pricing & quantities Interaction with logistics and projects team for freight and installation budgets for calculating profit margins
Sr. Sales Coordinator
Dalmia Polymers LLP
2014.06 - 2017.09
- Fulfilling administrative requirements of Sales function , MIS preparation , Lead management , & Customer Service
- Post sales closure , End to end customer coordination for delivery, invoicing, dispatch & delivery .
- Fully conversant with Export shipment procedure like LC etc & coordination with various SHA 's .
- Support sales team for final format check of presentation of standard documentation, customer proposals and quotations.
- For effective MIS & analysis , Established sales performance metrics for individual team members to track progress towards targets consistently.
- Worked closely with management teams to provide feedback on user needs, informing future improvements based on real-world experiences.
- Analyzed sales data to identify trends, opportunities, and areas for improvement within the organization.
- Resolved escalated customer issues promptly, maintaining positive relationships while addressing concerns effectively.
- Strengthened client relationships through regular communication and excellent customer service.
- Collaborated with marketing teams to create promotional materials and increase brand awareness.
Executive - Commercial
NERA Telecommunication India Pvt. Ltd.
2012.03 - 2014.06
- Preparation of MIS reports
- Managed a portfolio of high-value accounts, ensuring timely follow-ups and maintaining strong relationships.
- Timely Follow-up for airtime invoicing
- Co-ordination with Ministry of external affairs & Government Embassies for airtime matters, technical and payment issues
- Utilized data analysis tools to monitor sales performance metrics, identifying areas of improvement for future strategies.
- Generated detailed reports summarizing sales activities and accomplishments for presentation at monthly team meetings.
- Generating Quotation, Purchase order, Proforma Invoice , , Service challan, delivery challan etc
- Partnered with cross-functional teams such as Sales, Operations, Finance, Vendors and Management to ensure seamless communication throughout the sales process.
- Co-ordination with Railways and other government authorities for tender enquiries and release of Earnest money
- Resolution of Customer queries and complaints.
Sales Coordinator
Polmann India Ltd
2009.01 - 2012.03
- MIS Preparation for Prospective Customers, New Customers and Sales Deals
- Lead Management and executing internal and external inquiries
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- General Voucher Entry in Tally ERP post HO approval and dispatching all the related accounting documents on weekly basis to HO
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue thru' CRM.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Warehouse co-ordination for timely delivery of material to customer
- By close coordination with sales team, customers, & management , Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
Education
Master of Business Administration - International Business Management
Sikkim Manipal University
05.2013
Bachelor of Commerce -
Delhi University
04.2008
Diploma in International Travel & Tourism -
Amadeus
02.2009
Skills
1. Excellent Working Knowledge of SAP, CRM, TALLY
- Microsoft Office
- Computer Skills
- Customer Service
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Personal Information
- Total Experience: 13 years
- Marital Status: Married
Timeline
Business Analyst, (Order Fulfillment)
Steelcase Asia Pacific Holding India Pvt. Ltd.
2017.10 - Current
Sr. Sales Coordinator
Dalmia Polymers LLP
2014.06 - 2017.09
Executive - Commercial
NERA Telecommunication India Pvt. Ltd.
2012.03 - 2014.06
Sales Coordinator
Polmann India Ltd
2009.01 - 2012.03
Master of Business Administration - International Business Management
Sikkim Manipal University
Bachelor of Commerce -
Delhi University
Diploma in International Travel & Tourism -
Amadeus
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