Pritish Kunder
Bartender / Mixologist
Mumbai
Summary
A consistent, hardworking and highly motivated individual with a goal to be associated with an esteemed organization where I can utilize my skills to grow as an individual and a professional successful hotelier. My positive attitude motivates me to adapt to situations as & when required, which also helps me deliver my expertise and hospitality skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Guest Service / Bar Executive
Four Points Sheraton Hotel
2023.08 - Current
- Managed staff schedules and maintained adequate coverage for all shifts.
- Streamlined inventory management by implementing efficient tracking systems for liquor stock and supplies.
- Provided continuous professional development opportunities for bartending staff through regular trainings, workshops, and industry events.
- Coordinated special events at the bar venue ranging from corporate functions to private parties, resulting in increased revenue and positive word of mouth.
- Conducted thorough research on liquors and explored various mixology techniques to enhance drink offerings.
- Developed a well-crafted cocktail menu that showcased a diverse range of innovative and enticing beverages.
- Conducted recruitment and training processes to build and nurture a skilled team of bartenders and barbacks.
- Utilized expertise in mixology to craft inventive cocktails, elevate flavor profiles, and skillfully pair beverages with food
- Demonstrated responsibility for upselling beverages to enhance the overall guest experience.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
- Monitored and adjusted pricing, discounts and promotions to maximize profitability
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Maximized guest experience by training staff members on exceptional customer service techniques, reducing complaints and increasing positive reviews
Guest Service Associate - Food and Beverage
The Marriott International
9 2019 - 1 2022
- Setting trays and trolleys according to type of food ordered and the hotels service standards
- Checking with the guests to ensure satisfaction with each food course and/or beverages
- Serving guests their food and beverage in prompt and courteous manner as per the standard sequence of service
- Having a thorough understanding and knowledge of the food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up-sell alternatives
- Sharing menu and food pairing knowledge to assist the guest in having a perfect order
- Serving food items and beverages to guests and suggesting extra options or up-selling when possible
- Recording orders and transactions in MICROS without fail
- E.O.D closing all checks, then shift closing and finally cleaning and setting up the area for next shift.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores
Bartender/Mixologist
Raeeth Bar & Grill
2022.02 - 2023.07
- Prepared garnishes by evenly slicing and pitting fruits
- Developed creative bar menus and drink recipes by researching emerging industry trends
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Followed strict recipes and drink measurements to minimize product used
- Completed requisitions to maintain required stock par levels
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Developed new signature cocktails to support bar marketing brand and increase profits
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Explained daily specials and beverage promotions to exceed daily sales goals
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Created attractive bar displays by strategically arranging bottles and glasses
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Prepared custom drink orders by accurately measuring and mixing house ingredients
- Built relationships with vendors to manage orders and negotiate costs
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Managed time efficiently in order to complete all tasks within deadlines
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Developed and maintained courteous and effective working relationships
- Developed strong organizational and communication skills through coursework and volunteer activities
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Developed strong communication and organizational skills through working on group projects
- Identified issues, analyzed information and provided solutions to problems
- Increased bar revenue by designing seasonal drink menus that attracted new clientele
- Input orders into system at point of sale and created guest checks
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals
- Prepared classic, modern, and unique cocktails for each customer
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions
- Optimized guest satisfaction by promptly addressing any concerns or complaints related to beverage offerings or service quality
- Demonstrated strong organizational and time management skills while managing multiple projects
- Demonstrated leadership skills in managing projects from concept to completion
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
SSLC -
Maharashtra Board
Dombivli 2015.06 - 2016.05
Pre-University College Examination -
Maharashtra Board
Dombivli 2017.06 - 2018.05
Diploma in Bartending -
Coktails And Dreams
Mahim 2017.08 - 2019.05
Skills
Performance Improvement
Delegating Assignments and Tasks
Task Prioritization
Operations Management
Customer Service
Facilities Planning
Inventory Management Software
Conflict Resolution
Timeline
Guest Service / Bar Executive
Four Points Sheraton Hotel
2023.08 - Current
Bartender/Mixologist
Raeeth Bar & Grill
2022.02 - 2023.07
Diploma in Bartending -
Coktails And Dreams
2017.08 - 2019.05
Pre-University College Examination -
Maharashtra Board
2017.06 - 2018.05
SSLC -
Maharashtra Board
2015.06 - 2016.05
Guest Service Associate - Food and Beverage
The Marriott International
9 2019 - 1 2022
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