Pritisha Patnaik

• Acted as the Functional Analyst / Business Analyst for two Salesforce QTC (Quote-to-Cash) projects:
  PL&M (Product Lifecycle & Management): Focused on managing and maintaining product data within Salesforce, ensuring accurate tracking and lifecycle management of products. Suggested improvements and provided functional insights to enhance product maintenance workflows.
  Contribution Channel: Worked on this product-based project focused on managing contribution channels within the QTC process. Defined process flows, suggested new product features, and ensured alignment with business goals for revenue and sales operations.
• Gathered, analyzed, and documented detailed business requirements for both projects, translating them into clear functional specifications and user stories.
• Collaborated with business stakeholders and technical teams to design and optimize the Salesforce QTC processes, including quoting, approvals, pricing, and order management.
• Suggested innovative product ideas and enhancements for both PL&M tool and Contribution Channel product to improve usability and business value.
• Conducted gap analysis and feasibility assessments to support system configuration and customization decisions.
• Facilitated workshops and meetings with cross-functional teams to validate requirements and ensure continuous alignment throughout the project lifecycle.
• Supported User Acceptance Testing (UAT), verifying that developed solutions met functional and business expectations.
• Maintained comprehensive documentation in Confluence, including business process models, functional specs, and user guides.

Key Responsibilities: QA Leadership & Team Management E2E Test Strategy & Execution System Integration & Functional Ownership Business Engagement & Continuous Feedback Tools, Reporting & QA Governance Key Achievements:

As a QA Lead, I led the full quality assurance lifecycle for a complex E-commerce platform, managing both functional and technical testing efforts across integrated enterprise systems. I owned QA strategy, team leadership, and cross-functional collaboration to ensure seamless end-to-end (E2E) testing and a smooth customer experience.

• Managed and mentored a team of QA engineers focused on delivering high-quality releases for the E-commerce platform.
• Planned and allocated QA resources across sprints, prioritized test execution, and ensured timely sign-off for all QA deliverables.
• Established a collaborative team culture through knowledge sharing, peer reviews, and continuous improvement practices.
• Defined and implemented comprehensive end-to-end (E2E) test strategies that covered front-end workflows, back-end integrations, and data consistency.
• Oversaw test planning and execution for core E-commerce flows including user registration, product search, cart, checkout, payment, order management, and notifications.
• Coordinated cross-system testing involving Salesforce (CRM), SAP (order/inventory), CASI, AAA, and AEM (content management) to ensure complete business flow validation.
• Acted as the functional QA owner, ensuring that business requirements were fully understood, testable, and aligned with system capabilities.
• Led functional testing for multiple business-critical integrations, including:
  Salesforce: Customer data and service workflows.
  SAP: Order processing, inventory sync, and billing.
  CASI / AAA: Account management and authentication.
  AEM: Product content and dynamic marketing components.
• Ensured high-quality data flow and system behavior across platforms through well-coordinated integration testing.
• Participated in daily calls with business stakeholders to clarify requirements, prioritize features, and suggest improvements to enhance system usability and accessibility.
• Provided input on customer experience pain points and worked closely with product teams to drive user-centric improvements.
• Managed all QA tracking and defect workflows using JIRA, ensuring clear traceability from requirements to test cases and defects.
• Maintained all QA documentation in Confluence, including test plans, test cases, and sprint-level summaries.
• Provided regular QA reports, sign-off documents, and risk assessments to support release planning and stakeholder decisions.
• Delivered successful QA leadership for a full-scale E-commerce platform from inception to go-live with strong business confidence.
• Helped reduce post-release defects through rigorous regression and E2E validation practices.
• Recognized by stakeholders for proactively identifying usability issues and offering practical, system-level solutions.

• Conducted end-to-end functional testing, smoke testing, and regression testing across multiple high-impact projects including MayStreet, ClickTool, and Genesis.
• Successfully delivered 50+ JIRA tickets, identifying critical bugs and verifying fixes, resulting in stable releases and minimal post-release defects.
• Hands-on QA experience across various enterprise systems including Salesforce, SAP, Siebel, and CASI, with the ability to quickly adapt to new platforms and workflows.
• Worked closely with Product Owners and Developers to validate business requirements, contributing to high business satisfaction and reduced UAT feedback cycles.
• Created and executed comprehensive test cases and test scenarios based on functional specifications and Agile sprint planning.
• Maintained robust smoke and regression test suites, ensuring test coverage across builds and reducing production issues.
• Reported and tracked issues using JIRA, ensuring timely resolution and clear documentation of bugs and test evidence.
• Contributed to on-time delivery of multiple releases, playing a key QA role across all project phases from planning to post-deployment verification.
• Participated in Agile ceremonies (sprint planning, retrospectives, daily stand-ups), improving team collaboration and QA visibility.
• Provided detailed QA sign-off reports, test summaries, and risk assessments to support informed go/no-go decisions