Summary
Work History
Education
Skills
Careerdetails
Personal Information
Languages
Timeline
Generic

Pratim Sharma

Bengaluru

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing a detail-oriented and decisive nature with sound judgment, good multitasking abilities, and self-motivation. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Work History

Senior Front Office Executive

Ovum Hospitals | Woman & Child Specialty Hospital
Kaylan Nagar
  • Managed scheduling and follow-ups.
  • Efficiently managed cash transactions, registered new patients and maintained records. Also, I handled credit billing and facilitated Medi Buddy visits.
  • Provided detailed counselling on vaccination packages and promoted and sold vaccination packages.
  • Oversaw front office operations and assisted patients.
  • Managed staff schedules and performance. Conducted follow-up calls to ensure patient well-being.
  • Built and maintained strong patient relationships.

Executive

GNRC HOSPITALS and GOOD HEALTH
Dispur
  • I handled coordination with Admission and TPA, Admissions And Bed management.
  • Supervised floor operations and staff and managed care and logistics for COVID-19 patients.
  • Ensured exceptional patient experience while completing additional assigned tasks.

Assistant Operations

Fortis Escorts Heart and Research Institute
New Delhi
  • Managed inbound and outbound calls (blended).
  • Handled CRM management and Salesforce applications.
  • Conducted OPD billing and patient registrations.
  • Responded to emails and web queries.
  • Scheduled appointments and conducted telesales.

Executive- Front Office

B L K Max Super Specialty Hospital
New Delhi
  • Managed doctor's appointments.
  • Oversaw call center operations. Coordinated admissions and TPA approvals.
  • Handled front office management and dispatched reports.
  • Registered patients and coordinated with patients and attendants.
  • Managed customer relationships.

Education

M Sc in Hotel Administration and Hospitality -

LBIIHM under Venkateshwara Open University
01.2016

B Sc in HMCTT -

Punjab Technical University
01.2012

Secondary School Examination -

NIOS - Delhi
01.2009

Secondary School Examination in Industrial -

NIOS
01.2007

Skills

Primary skills:

  • Front Office Administration
  • Sales Support
  • CRM
  • Emails
  • Inbound & Outbound Calling Blended Process
  • Data Work
  • Telecalling
  • Telesales
  • OPD AND IPD
  • Hospital Call Centre Operations
  • Appointment Handling
  • Secondary skills: Good communication, Interpersonal skills, Pro-activeness, good team member
  • Hospital Softwares: Track Care Systems, HIS Systems, AKHIL Systems, PROTEL, OPERA, InstaHMS

Careerdetails

With around 6 years of experience, I have honed my skills in Administrative Assistance, Customer Service, Healthcare Management, Strategy, front desk operations, billing, cash handling, card payments, financial counseling, travel arrangements, OPD Billing, IPD Floor Management, Patient and Customer Experience, Front Office and Documentation Verification, Customer and Guest Relations, Healthcare Operations, and Medical Administration.

Personal Information

  • Date of Birth: 07/21/90
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Assamese
  • Bengali

Timeline

Senior Front Office Executive

Ovum Hospitals | Woman & Child Specialty Hospital

Executive

GNRC HOSPITALS and GOOD HEALTH

Assistant Operations

Fortis Escorts Heart and Research Institute

Executive- Front Office

B L K Max Super Specialty Hospital

M Sc in Hotel Administration and Hospitality -

LBIIHM under Venkateshwara Open University

B Sc in HMCTT -

Punjab Technical University

Secondary School Examination -

NIOS - Delhi

Secondary School Examination in Industrial -

NIOS

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Pratim Sharma