Prity Kadamb
New Delhi
Summary
At SBI Card, my role as Senior Manager for the IT Vendor Management Office centers around fostering robust vendor relationships and ensuring seamless service delivery. My tenure with the company has seen me not only onboarding and managing IT partners but also meticulously tracking service level agreements to maintain the highest standards of vendor performance.
The skills honed from my experience in customer service management and teamwork have been instrumental in negotiating and renewing contracts, resulting in improved operational efficiency. Our team's dedication to excellence has empowered us to achieve enhanced vendor accountability, ultimately benefiting our organization and stakeholders.
Overview
21
21
years of professional experience
Work History
Senior Manager (VMO-IT)
SBICARD
06.2023 - Current
- Handling Vendor Management Office (VMO) involves overseeing and managing the vendor relationships and activities within an organization
- Ensuring that vendors are effectively managed to meet the company's strategic goals, maximize value, and mitigate risks
- Vendor Management Relationships
- Risk Management- Includes Audit and all mandate vendor assessment basis critical and Non critical vendors
- Onboarding, Renewals, Contracts
- Process Improvement: Identify opportunities for process improvement within the VMO and the broader vendor management processes
- Communication and Collaboration: Develop and maintain metrics and reporting mechanisms to assess and communicate the performance of vendor relationships
- Provide regular updates and reports to senior management on the status of vendor management initiatives
Social Media – Manager
SBICARD
07.2018 - 05.2023
- Currently managing Social Media Team in SBICARD and ensuring queries raised on Social Media platform should be responded timely and accurately
- Coordinating, monitoring our influencer marketing and outreach
- Training and supervising teams in social media strategy and tracking solutions
- Maintaining excellent customer service by responding to customers in a timely and efficient manner
- Work cross-functionally with Brand Managers, PR, Direct To Consumer, Marketing Operations and Creative Team on Brand Image
- Brainstorm and attend meetings to assist with strategy and provide creative ideas
- Making/modifying responses use on Social Platform
- Provide notification to management of high impact issues identified through social media
- Suggesting and implementing new features to develop brand awareness, like promotions and competitions
- Stay up-to-date with current technologies and trends in social media, design tools and applications
- Communicate with followers, respond to queries in a timely manner and monitor customer reviews
- Working on Sentiments –Positive-Negative-Neutral
- Analysis RCA and plan to improve
- Taking care of Social Media KPI-FRT- Resolution-Brand Comment- Followers-Influencers
Customer Service-Assistant Manager
SBICARD
03.2016 - 06.2018
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Team Leader
People interactive ltd
03.2014 - 03.2016
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Team Leader
Techmaindra LTD
10.2007 - 04.2013
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Airtel Enterprise Service
Bharti Airtel Limited
04.2005 - 09.2007
- Maintained a high level of quality assurance throughout the escalation process.
Airtel Prepaid Delhi Accounts
Orion Dialog Private Limited
08.2003 - 04.2005
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
B.Sc - Botany
Magadh University
MBA - Operations
IMT (Institute of Management Technology)
Ghaziabad, UP, IndiaSkills
- Reporting oversight
- Business performance management
- Cross-functional team coordination
- Vendor Evaluation Management
- Vendor relationships
- Budget management
- Performance reporting
- People Management
- Escalation handling
- Time Management
- Performance appraisals
Languages
- Hindi
- English
Hobbies and Interests
Listening Music
Personal Information
- Father's Name: Mr. Ram Lal Kadamb
- Date of Birth: 10/25/80
Accomplishments
Recived Champion of the quarter for Project Exculpation NFTE resource validation
Timeline
Senior Manager (VMO-IT)
SBICARD
06.2023 - Current
Social Media – Manager
SBICARD
07.2018 - 05.2023
Customer Service-Assistant Manager
SBICARD
03.2016 - 06.2018
Team Leader
People interactive ltd
03.2014 - 03.2016
Team Leader
Techmaindra LTD
10.2007 - 04.2013
Airtel Enterprise Service
Bharti Airtel Limited
04.2005 - 09.2007
Airtel Prepaid Delhi Accounts
Orion Dialog Private Limited
08.2003 - 04.2005
B.Sc - Botany
Magadh University
MBA - Operations
IMT (Institute of Management Technology)
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