Summary
Overview
Work History
Education
Skills
Manager Profile
Special Achievements
Academic Credentials
Languages Proficiency
Alternate Contact
Key Result Areas
Personal Information
Hobbies and Interests
Certification
Timeline
Generic
Privashish Prakash Parida

Privashish Prakash Parida

Bangalore

Summary

Dedicated and organized Operations Manager with over 18+ years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. My extensive background in various hospitality sectors has equipped me with a deep understanding of the industry's nuances, enabling me to anticipate and exceed guest expectations. I have effectively managed teams of varying sizes, fostering a collaborative and positive work environment that motivates staff to consistently provide exceptional service,optimize resource allocation, maximize profitability, and drive customer loyalty.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operation Manager

Galaxy Club & World trade centre
Bangalore
01.2018 - Current
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Built strong operational teams to meet process and production demands.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Facilitated employee development through coaching and mentoring programs.

Fine Dine Waiter

P&O Cruises
Southampton
- 05.2024
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Centre Manager

SMAAASH Entertainment
Bangalore
08.2012 - 01.2018
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
  • Kept the Facility , safe and well-organized to maximize productivity and provide professional impression to all patrons.
  • Organized training programs for existing staff members in order to keep them up-to-date on industry trends or changes in company policy.
  • Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
  • Developed, implemented, and managed center's budget.
  • Created operational plans for the center in order to maximize efficiency and productivity.
  • Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.

Restaurant General Manager

KFC RESTAURANT
09.2009 - 06.2012
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.

Senior Guest Service Associate (Butler)

TAJ LANDS END
Mumbai
04.2008 - 08.2008
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Provided exceptional service to high volume of daily customers.
  • Helped train new wait staff members on proper table set-up techniques and customer service practices.
  • Participated in regular inventory checks of bar supplies and food products stored in kitchen area.

Guest Service Associate

ITC Hotel, The Sonar Kolkata
06.2006 - 03.2008
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Assisted in setting up dining room tables with special attention to sanitation standards.
  • Worked collaboratively with other wait staff to ensure smooth operations during peak hours of service.
  • Participated in regular inventory checks of bar supplies and food products stored in kitchen area.
  • Monitored stock levels of menus, condiments, utensils, linens, glassware, and other supplies necessary for providing exceptional service.

Education

MBA - Sales And Marketing Education

SHIATS
ALLAHBAD UNIVERSITY
06-2014

IHM - Bachelor in Hotel Management

IGNOU
BHUBANESWAR
01-2006

High School Diploma -

KENDRIYA VIDYALAYA
ROUEKELA
01-2002

Skills

  • Hotel & Restaurant Management – International Experience Hospitality Services - Inventory Management – Banquet sales – P & L Restaurant Operations - Customer Relations – Training & Development
  • Operational efficiency and safety
  • Space Utilization
  • Strategic Planning
  • Asset Management
  • Business Development
  • Business Strategy Development
  • Operations Management
  • Building and Facility Management
  • Client Relationships

Manager Profile

Hotel Management professional with more than 17+years’ experience with reputed hotels, cruise liner, fast food, retail & entertainment industry. Advanced exposure in handling all restaurant operations including Bulk corporate bookings, banquet sales, brand awareness and Guest relations Demonstrated ability in regular monitoring of constant guest feedback and rendering prompt and efficient service Exceptional communication & interpersonal skills, blended with superior team management skills A good team player with ability to lead the team by example and motivate them to achieve desired objective Exploring challenging opportunities with an established organization in hotel industry

Special Achievements

  • Certified with Train the Trainer certification from YUM India.
  • Certified with Leadership agility boot camp by Oscar murphy.
  • Certified with ‘Enhancing the sales negotiation’ training by Hospitality Paradigm.

Academic Credentials

  • MBA from ALLAHBAD UNIVERSITY) & Specialization in Sales & Marketing.
  • B.Sc. in Hospitality & Hotel Administration from Institute of Hotel Management Catering Technology & Applied Nutrition, Bhubaneswar.
  • Passed 10+2(Science stream) from kendriya Vidyalaya Rourkela in 2002
  • Passed 10th from kendriya Vidyalaya Rourkela in 2000

Languages Proficiency

  • English
  • Hindi
  • Oriya
  • Bengali

Alternate Contact

  • 91 8763322587
  • 7411937637

Key Result Areas

  • To achieve the revenue and profit targets for the Store & responsible for controlling the operational over heads to achieve positive bottom line
  • Maintain Business plan formation and achievement, Responsible for meeting monthly sales, brand marketing, brand awareness and AOP targets prepared in co-ordination with the Operational head.
  • Maintaining & building rapport with present corporate accounts and trying to initiate new accounts through constant sales calling
  • Handling the guest requirements and needs at all point of time throughout their presence in the restaurant/Club/Hotel/bar.
  • Managing inventory, ordering, scheduling & full P&L of the restaurants.
  • Implementation of standardized "training" initiatives. Identification of training needs specific to each unit.
  • Measurement of training effectiveness and assessment of Departmental Trainers. -Induction training of all new recruits.
  • Review and interpret all performance reports pertaining to all revenue generating areas (like purchases, accounts, maintenance) and take correct action
  • Generating MIS reports with crucial data and submitting the same to the management on a monthly basis.

Personal Information

  • Father's Name: Mr. Dolagobind Parida
  • Spouse's Name: Mrs. Gayatri Behera
  • Date of Birth: 02/17/85
  • Marital Status: Married

Hobbies and Interests

  • Travelling
  • Outdoor sports

Certification

  • Extreme productivity(Blinkist Summary)

Timeline

Operation Manager

Galaxy Club & World trade centre
01.2018 - Current

Centre Manager

SMAAASH Entertainment
08.2012 - 01.2018

Restaurant General Manager

KFC RESTAURANT
09.2009 - 06.2012

Senior Guest Service Associate (Butler)

TAJ LANDS END
04.2008 - 08.2008

Guest Service Associate

ITC Hotel, The Sonar Kolkata
06.2006 - 03.2008

Fine Dine Waiter

P&O Cruises
- 05.2024

MBA - Sales And Marketing Education

SHIATS

IHM - Bachelor in Hotel Management

IGNOU

High School Diploma -

KENDRIYA VIDYALAYA
  • Extreme productivity(Blinkist Summary)
Privashish Prakash Parida