Summary
Overview
Work History
Education
Skills
Timeline
Generic

PRIYA

NEW DELHI

Summary

Goal-oriented banker takes initiative and build cordial relationships with customers. Analyzes sales figures, creates and implements market-specific pricing and promotional programs and develops and manages key customer relationships. Strong problem-solving, negotiation and customer service skills.

Overview

6
6
years of professional experience
9
9
years of post-secondary education

Work History

Client Account Officer

Indusind Bank
New Delhi
01.2023 - Current

Outbound sales.

1. Sale's personal loan.

2. Sale's credit card.

3. Sale's general insurance, Life insurance.

4. Sale's Debit cards.

( Got indusind bank insurance certificate in 2023)

Phone Banking Officer

HDB FINANCIAL SERVICES
New Delhi
05.2021 - 01.2023

1. Inbound Customers handling related to loans , credit card, casa.

2. Investigate and resolved customer queries and complaints in empathetic manner.

3. Met all customers calls guidelines including services levels handle time and productivity.
4. Cross sale's Personal loan, General insurance, Life insurance, Auto loan, Home loan and multiples products.

5. Maintaining the call quality requirements.

Jr. Accountant

Bizbaba Directives Pvt. Ltd.
New Delhi
01.2018 - 07.2020

1. Maintaining Sales and purchase tally reports.

2. Maintaining client dada in Excel.

3 Filed GST returns.(3b and gstr1).

4. Maintaining ITR data.

Education

Master Of Business Administration - Banking And Financial

MD University
Rohtak
07.2023 - Current

M.com - Commerce

Indira Gandhi National Open University
New Delhi
01.2019 - 10.2021

B.com - Commerce

University of Delhi
New Delhi
07.2014 - 06.2018

12th - Commerce

CBSE
New Delhi
04.2013 - 05.2014

10th - English

CBSE
New Delhi
04.2011 - 05.2012

Skills

    Inbound and outbound calling customer handling

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Timeline

Master Of Business Administration - Banking And Financial

MD University
07.2023 - Current

Client Account Officer

Indusind Bank
01.2023 - Current

Phone Banking Officer

HDB FINANCIAL SERVICES
05.2021 - 01.2023

M.com - Commerce

Indira Gandhi National Open University
01.2019 - 10.2021

Jr. Accountant

Bizbaba Directives Pvt. Ltd.
01.2018 - 07.2020

B.com - Commerce

University of Delhi
07.2014 - 06.2018

12th - Commerce

CBSE
04.2013 - 05.2014

10th - English

CBSE
04.2011 - 05.2012

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