Priya Agarwal
New Delhi
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
Work History
Customer Relations Manager
Ogaan India Pvt. Ltd.
New Delhi
03.2024 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Managed customer relations on ongoing basis to maximize customer retention.
Store Manager
Puma Sports India Pvt. Ltd.
New Delhi
11.2021 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Advisor
The Collective and Mono Brands
New Delhi
03.2019 - 10.2021
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Fashion Consultant
Reliance Brands Ltd.
Neyveli
06.2018 - 02.2019
- Merchandised store inventory in seasonal and brand displays.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Elevated brand visibility by coordinating high-profile fashion shows and media events.
- Fostered culture of continuous improvement within consultancy, encouraging feedback and ideas from all team members.
Education
MBA - Fashion Management
Amity University
Uttar Pradesh, India05.2018
BBA - General
Guru Gobind Singh Indraprastha University
New Delhi06.2015
Skills
- Strong Work Ethic
- Quality Assurance
- CRM software proficiency
- Workload Management
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Customer Relations Manager
Ogaan India Pvt. Ltd.
03.2024 - Current
Store Manager
Puma Sports India Pvt. Ltd.
11.2021 - 11.2023
Advisor
The Collective and Mono Brands
03.2019 - 10.2021
Fashion Consultant
Reliance Brands Ltd.
06.2018 - 02.2019
MBA - Fashion Management
Amity University
BBA - General
Guru Gobind Singh Indraprastha University