Summary
Overview
Work History
Education
Skills
Academic Qualification
Languages
Hobbies and Interests
Disclaimer
Timeline
Generic

Priya Awasthi

GURUGRAM

Summary

Working with such an organization where I can utilize my skills optimally and contribute to both my organization and myself substantially through my learning and innovative abilities. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Operations Manager

CAFE DE DESIGN PVT LTD
Gurugram
12.2022 - Current
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Managed customer accounts by providing accurate invoices and payment information.
  • Reconciled bank accounts on a monthly basis to ensure accuracy of records.
  • Maintained up-to-date vendor contracts and agreements as well as other documentation related to accounts receivable and payable activities.
  • Generated periodic reports detailing financial performance against budget goals.
  • Produced sales documents, finalized deals and filed records.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Assisted in the preparation of financial statements, budgets and forecasts for the company.
  • Created and maintained financial spreadsheets and databases within the Tally system.

Assistant Manager

ICICI Bank
09.2018 - 12.2022
  • Researched customer inquiries regarding account balances, transactions, fees, interest rates.
  • Worked in Sales CRM and Power BI application for growth targets
  • Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
  • Developed and executed strategies to achieve and exceed sales targets for banking products and services.
  • Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
  • Utilized CRM tools to track client interactions, preferences, and feedback to improve service delivery.
  • Advised clients on investment options based on their individual needs and risk tolerance levels.
  • Developed promotional strategies to attract new customers to the bank's products and services.
  • Provided financial advice to clients based on their needs and goals.

Education

Skills

  • Ms Word
  • Power Point
  • Excel
  • Operations Management
  • Employee Performance Evaluations
  • Sales Monitoring
  • Product and Service Knowledge
  • Customer Rapport
  • Sales Reporting
  • Retail Operations Management
  • Customer Relationship Management (CRM)
  • Retail Operations

Academic Qualification

  • PGDBO(Post Graduate Diploma in Banking Operations)
  • Graduation (B.Sc) from CSJMU
  • Intermediate Passed from ISC Board, ST. Lawrence School
  • High School Passed from ICSE Board, ST. Lawrence School

Languages

  • Hindi
  • English

Hobbies and Interests

  • Physical activities(Dance, Sports)
  • Learning new things.
  • Reading

Disclaimer

I hereby declare that all the information given above is true to the best of my knowledge& I will be responsible for any falsehood found.

Timeline

Operations Manager

CAFE DE DESIGN PVT LTD
12.2022 - Current

Assistant Manager

ICICI Bank
09.2018 - 12.2022

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Priya Awasthi