PRIYA BAJPAYEE
Collection Officer
Bansi,Uttar Pradesh
Summary
Established Collection Officer with auto finance experience and debt collection background. Disciplined with undeniable research and time management skills. Proven history of excellent service and detail-oriented work.
Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Collection Officer
HDFC Bank
09.2024 - Current
- Monitor accounts for late payments.
- Contact customers via calls, emails, or letters.
- Negotiate payment plans,escalate delinquent accounts to recovery or legal teams if necessary.
- Recover debts from customers with long-overdue payments.
- Visit customers in person (for field recovery agents).
- Coordinate with legal teams for recovery through legal means if needed.
- Handle repossession of assets (e.g. cards and Loans ).
- Maintain records of recovery actions and status updates.
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
Business Development Executive
Blue Rise Digital Marketing Service
07.2024 - 08.2024
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
Sr. Publishing Consultant
BFC-Publications
10.2019 - 01.2022
- Worked as Sr. Publishing Consultant.
- Team handling with cold calling for acquired author.
- Briefing about our services.
- Report analysis, Report making
- Data management.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Lead generation
- CRM
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Technical Support Executive
Aegis
08.2017 - 10.2017
- Worked as Flipkart Customer Support
- Troubleshooting
- Advertising
- Issue resolution etc.
Process Associate
Tech Mahindra
01.2017 - 08.2017
- Back office
- Working on commands
- Customer service etc.
E Commerce Executive
Bonjour
06.2015 - 12.2016
- Listing of products on e-commerce portals ( Amazon, Flipkart, Ebay,Snapdeal,Shopclues)
- Content writing
- Image uploading
Education
B.Sc. - Physics and Maths
Awadh University
01.2012 - 01.2015
Diploma - Computer Science & Engg.
G.G. Polytechnic
01.2009 - 01.2012
Skills
- CRM
- Sales and marketing
- Debt collection processes
- Data entry proficiency
- Telephone etiquette
- Business development
- Lead generation
- Google Sheet
- MS Word
- MS Excel
- Convincing Skills
Training
- Diploma in D.B.M.S.
- Training in Mobile Networking
Proud Of
- Straight Forward in ambitions.
- Dedicated and Punctual.
- Good convincing Skills.
- Truthful and Honest.
Timeline
Collection Officer
HDFC Bank
09.2024 - Current
Business Development Executive
Blue Rise Digital Marketing Service
07.2024 - 08.2024
Sr. Publishing Consultant
BFC-Publications
10.2019 - 01.2022
Technical Support Executive
Aegis
08.2017 - 10.2017
Process Associate
Tech Mahindra
01.2017 - 08.2017
E Commerce Executive
Bonjour
06.2015 - 12.2016
B.Sc. - Physics and Maths
Awadh University
01.2012 - 01.2015
Diploma - Computer Science & Engg.
G.G. Polytechnic
01.2009 - 01.2012
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