Summary
Overview
Work History
Education
Skills
Timeline
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PRIYA CHAUHAN

PRIYA CHAUHAN

Abu Dhabi

Summary

Dynamic senior banking professional with 6+ years of progressive experience in relationship management, client acquisition, team leadership, and business development at leading financial institutions. Demonstrated success in managing high-value portfolios, exceeding sales targets, and delivering tailored banking solutions to retail and high-net-worth clients. Recognized for exceptional performance, rapid career advancement, and a proven record in driving operational excellence and compliance with regulatory standards. Expert in developing and leading teams, streamlining processes, and building strong stakeholder relationships. Adept at delivering customer service excellence, leveraging strategic networking, and implementing innovative sales and compliance strategies for sustained business growth.

Overview

6
6
years of professional experience

Work History

Credit Card and personal loan / BDU Executive

First Abu Dhabi Bank
United Arab Emirates
03.2025 - Current
  • Promoted and sold conventional and Islamic credit card products to both new and existing customers, driving product adoption.
  • Educated customers on credit card features, benefits, rewards programs, and associated fees to support informed decision-making.
  • Assisted customers throughout the application process, including documentation verification and credit assessment evaluations.
  • Managed and resolved customer inquiries, disputes, and issues related to credit card accounts, ensuring high customer satisfaction.
  • Consistently achieved or exceeded sales targets, contributing to the branch’s overall business growth and profitability.

Relationship Officer

Derby Group-ENDD
Abu Dhabi
01.2022 - Current
  • Excelled in client acquisition and retention by leveraging strategic networking and cold calling techniques to expand the customer base.
  • Demonstrated strong prospecting and organizational skills to identify and secure new business opportunities contributing to company growth.
  • Utilized proven negotiation skills to successfully close deals, enhancing overall customer satisfaction.
  • Effectively prioritized and managed multiple tasks, showcasing exceptional time management abilities in a fast-paced environment.
  • Proficiently utilized MS Office and Excel to streamline workflow and optimize team communication.
  • Employed a continuous improvement mindset to refine business strategies and support informed decision-making.

Deputy Manager

ICICI Bank
Noida
05.2019 - 10.2021
  • Relationship Manager at ICICI Bank Ltd, K-1 Senior Mall Noida branch (one of the largest PAN India) since May 2019; promoted within a year and received exceptional performance ratings for 2+ years.
  • Led day-to-day branch operations, ensured smooth transaction processing, and implemented process improvements and key branch projects.
  • Oversaw AML compliance, including enhanced due diligence (EDD) on all customer profiles, and strictly adhered to RBI regulations and audit best practices.
  • Managed Privilege Banking services for HNI clients, delivering tailored solutions and leading a team of relationship managers.
  • Handled specific Trade Desk clients to facilitate import-export transactions and efficient business operations.
  • Recruited, coached, and motivated teams for peak performance; drove business development initiatives and maintained strong relationships with internal and external stakeholders.

Education

MBA - Finance

Sharda University
Greater Noida, UP
01.2019

BBA - Finance

Sharda University
Greater Noida, UP
01.2016

Skills

  • Relationship Management
  • Client Acquisition & Retention
  • Business Development
  • Portfolio Management
  • Privilege/Wealth Banking
  • Team Leadership & Coaching
  • Banking Operations
  • Customer Service Excellence
  • Compliance Management
  • Anti-Money Laundering (AML) Compliance
  • Credit Assessment
  • Financial Analysis & Reporting
  • MS Office & Excel Proficiency
  • Negotiation Skills
  • Sales Strategy
  • Strategic Networking
  • Problem Solving
  • Time Management

Timeline

Credit Card and personal loan / BDU Executive

First Abu Dhabi Bank
03.2025 - Current

Relationship Officer

Derby Group-ENDD
01.2022 - Current

Deputy Manager

ICICI Bank
05.2019 - 10.2021

MBA - Finance

Sharda University

BBA - Finance

Sharda University

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