Seasoned professional with over 7+ years of experience in Operations, Work Force Management, Work Force Planning, Scheduling, Report Generation, Client Interaction/Support, Service and Support across the Captive unit & Outsourcing Industry. Ingrained confidence and solid understanding of translating business requirements into functional plans in a competitive framework. Demonstrated strengths in optimizing business requirement and managing operations with track record of attaining predetermined targets. Dexterous in creating & maintaining long term profitable business relationships with clients through visionary leadership in assessing client needs. Leverage a customer & service centric approach to maintain strong relationship with clients, Stakeholders, & human capital. Focused and hardworking, self-motivated and team oriented; willing to go the extra mile, effective team player with excellent communication and inter-personal skills. Deft in creating & maintaining strong rapport amid different fraternities.
CST Xtra Award Q4 2022
CST Xtra Award Q2 2023
APAC COE Bravo Award
Support Rockstar Award
Golden Ticket Award