PRIYA DHARSINI
Chennai
Summary
“Detail-oriented analytical professional with strong data analysis and SQL querying skills. Experienced in handling client support, analyzing data, and creating documentation to improve operational efficiency and support data-driven decision-making.”
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Software Engineer
Tata Consultancy services
Chennai
01.2019 - 04.2021
- Monitored ticketing system queues for incoming requests from customers.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Coordinated with vendors and external support teams to resolve third-party software issues.
- Developed and maintained comprehensive documentation for troubleshooting and system configurations.
- Collected, analyzed and reported on data for use in operational planning.
Senior Officer
ICICI Bank Limited
Kumbakonam
02.2018 - 08.2018
- Led customer service initiatives to enhance client satisfaction and retention.
- Managed account operations, ensuring compliance with banking regulations and policies.
- Processed customer transactions efficiently and accurately at a busy retail environment.
Education
Bachelor of Engineering - Electronics And Communication Engineering
K.Ramakrishnan College Of Engineering
Trichy, India04-2017
High School Diploma -
Savithri Vidyasala Hindu Girls Hr Sec School
Trichy,India03-2013
Skills
- Data analysis
- Power BI
- SQL querying
- Data cleaning
- Python
- Statistical analysis
- Data reporting
Certification
Master Program In Data Analytics
Projects
YouTube Trending Video Analysis (Power BI )
- Analyzed 40K+ YouTube trending video records to identify patterns in video performance and audience engagement
- Built an interactive Power BI dashboard with KPIs such as total views, likes, and average views per video
- Created calculated metrics including Engagement Rate and Days to Trend to measure content performance
- Performed time-based analysis to identify trends by weekday and month, helping determine optimal publishing time
- Identified top-performing channels and categories to support marketing and collaboration decisions
- Delivered actionable insights to improve digital marketing strategies and content planning
Timeline
Associate Software Engineer
Tata Consultancy services
01.2019 - 04.2021
Senior Officer
ICICI Bank Limited
02.2018 - 08.2018
Bachelor of Engineering - Electronics And Communication Engineering
K.Ramakrishnan College Of Engineering
High School Diploma -
Savithri Vidyasala Hindu Girls Hr Sec School