Priya Dipikar

• Managed high-volume client email correspondence, ensuring timely responses and professional communication.
• Scheduled and coordinated mold inspection appointments, maintaining accurate calendars and meeting regulatory timelines.
• Prepared detailed case documentation for mold violation cases in compliance with local regulations and internal procedures.
• Submitted required documentation, including work plans and supporting materials, through the NYC.gov portal in accordance with compliance standards.
• Tracked case submissions, monitored approval status, and provided regular progress updates to clients and internal stakeholders.
• Maintained organized tracking systems and documentation logs to ensure accurate recordkeeping and deadline adherence.
• Ensured all paperwork was completed accurately and submitted within strict deadlines, reducing delays and compliance risks.
• Collaborated with inspectors, clients, and regulatory agencies to facilitate smooth case processing and resolution.

• Review and assess merchant applications in Salesforce for cash advances, evaluating creditworthiness in Credit & Clear Report and business performance.
• Analyze financial statements, bank statements, and other documentation to make informed underwriting decisions.
• Calculate and set competitive pricing structures tailored to client profiles, market conditions, and risk assessments.
• Collaborate with sales teams to streamline the underwriting process and enhance customer satisfaction.
• Monitor industry trends and regulatory changes to maintain compliance and mitigate risks.
• Conducted risk assessments and made recommendations on funding approvals based on thorough analysis of financial data.
• Conduct due diligence to identify potential fraud or misrepresentation in funding applications.
• Developed underwriting guidelines and best practices to improve operational efficiency.
• Assisted in training new underwriters on procedures and risk assessment techniques.
• Managed a portfolio of applications, ensuring timely decisions and adherence to service level agreements (SLAs).

• Global Market Referential Management: Provided accurate securities details to internal clients and traders, ensuring seamless trading operations with precise alignment to Bloomberg data.
• Securities Data Operations: Created new securities and managed corporate actions, including ticker changes, name adjustments, and identifier updates, by validating data with Bloomberg.
• Expertise in Trading Instruments: Handled equities, bonds, futures, options, ETFs, indices, rights issues, and warrants, leveraging Bloomberg Terminal and Reuters for data accuracy.
• Stakeholder Engagement: Managed email correspondence with internal/external stakeholders, including counterparties, brokers, and trading desks, to resolve data discrepancies and deliver timely resolutions.
• Data Maintenance & Compliance: Proficiently operated internal systems (e.g., Harmony, Reflex, Calypso, Power HK & Paris) to manage securities data and ensure adherence to SLA standards.
• Corporate Actions & Reconciliation: Scrubbed and set up corporate actions across multiple systems.
• Monitored global corporate action events, ensuring accurate identification of positions and effective management of voluntary elections.
• Reconciled daily cash and positions between MSCI reports, Bloomberg, and Reuters, ensuring accuracy and timeliness.
• Team Leadership: Quality-checked new joiner activities and drafted EOD status reports.
• Tracked team compliance with mandatory training and maintained team operational metrics.
• Organized cross-functional meetings, updated SOPs, and promoted team engagement as a member of the 'Happiness at Work' committee.
• Tools & Technical Skills: Bloomberg Terminal, Reuters, Harmony, Reflex, Calypso, Product Master, Bolivar, and other proprietary systems.
• Expert knowledge in financial instruments, corporate actions, and reconciliation workflows.
• Strong collaboration and communication skills for stakeholder and client management.

• Resolved customer inquiries via email using FreshDesk, efficiently addressing account and order issues by utilizing country-specific portals, back-office systems, and marketplaces.
• Managed social media inquiries on Facebook and Twitter, ensuring timely and professional responses.
• Collaborated with stores to resolve complex queries and liaised with the Courier Investigation team to investigate lost or damaged items during transit.
• Coordinated with WeBuy/WeSell teams to raise compensation claims or authorize exceptions to policies for customer satisfaction.
• Ensured prompt resolution of tickets by following up with customers, sourcing stores, and relevant teams.
• Trained new team members across various queues, including Online, Store, DIT, LIT, Refund, Incorrect Orders, and Delivery Issues, while monitoring their daily work and providing feedback.
• Maintained productivity data for team members and ensured achievement of daily targets.

• Prepared and submitted daily reports, coordinating with internal teams and external vendors to provide status updates to senior management.
• Managed office supply inventory and oversaw an annual supply budget.
• Generated daily worklists for team members and maintained comprehensive documentation.
• Handled customer and dealer contracts for auditing purposes, ensuring compliance with consignment agreements.
• Followed up on invoices with vendors through email, calls, postal, and courier channels.
• Collaborated with vendors for chemical supply procurement and supported the ordering and inventory management team by sourcing quotations.
• Provided administrative support, including scheduling meetings, answering calls, ordering supplies, and processing invoices and expenses.
• Designed and delivered PowerPoint presentations, capturing strategies and key messaging for clients.
• Coordinated inter-departmental activities and vendor interactions to ensure swift service delivery and minimal turnaround time (TAT).

British Gas - EF Online department: Centrica

• Resolved customer inquiries via email using KANA and addressed account issues in SAP & AWB with appropriate system actions.
• Coordinated with the onshore team to resolve complex queries and contacted the emergency team to book appointments for gas leak complaints.
• Analyzed and scrubbed survey data for quality assurance and performance insights.
• Consistently achieved daily targets while maintaining high standards of accuracy and quality in work.
• Facilitated inter-departmental coordination to ensure timely client service and minimize turnaround time (TAT).
• British Gas - EF Online department: Centrica

Avon UK cosmetics - Finance & Accounting (Collection Department).

• Reviewed inactive accounts to determine representative assignment (cash/credit) based on Experian database checks, including voter rolls, defaults, and associations.
• Analyzed collections and related accounts before finalizing decisions and communicated outcomes to Area Managers and Sales Leaders.
• Resolved customer inquiries via email using Egain and managed daily tasks such as returns, collections, account updates, and voicemail handling.
• Performed daily cash reconciliation and maintained banking data from vendors, ensuring accurate payment allocation and tracker updates for accounts and onshore teams.
• Handled accounts impacted by Trust Deeds, Debt Relief Orders, Insolvency, bankruptcy, or payment plans, taking necessary actions promptly.
• Conducted outbound calls as needed and facilitated cross-department coordination to ensure minimal turnaround time (TAT).

• Handling Employment and Education Department.
• Managed relationships with colleges, universities, educational institutions, and companies, ensuring quality service and adherence to SLAs.
• Processed employment and education-related queries using tools like Citrix Tracker, MS Office, Excel, and Outlook.