PRIYA GROVER
Hyderabad
Summary
With respect to my professional experience, I have worked in varied working environments, and Industries which has enabled me to learn aspects of professional engagement with the stakeholders. My Work experience spans across a plethora of activities which include business development, corporate communications, customer interaction and service, along with operational perseverance, driving customer satisfaction and delivery excellence. If I must describe myself, I will say that I am result oriented, have an appetite and hunger for data analytics, with an insightful & positive attitude who is persistent, confident and enthusiastic about the tasks assigned to me.
Overview
9
9
years of professional experience
Work History
BUSINESS HEAD/ PROJECT MANAGER
Dx - Dconstruxtion Build Pvt. Ltd.
Hyderabad
07.2024 - Current
- Identified and pursued new business opportunities within the banking sector, resulting in a [specific percentage] increase in client acquisitions over [specific time frame]
- Established and maintained strong relationships with key stakeholders in client organizations, enhancing client retention and satisfaction
- Developed and executed strategic business development plans that aligned with company goals and market trends
- Led the planning, execution, and successful completion of multiple office interior projects for major bank clients, consistently meeting deadlines and budget requirements
- Coordinated cross-functional teams, including architects, designers, and contractors, to ensure project deliverables were met according to client specifications
- Monitored project progress through regular status meetings and reporting, ensuring clear communication with clients and internal teams
- Served as the primary point of contact for banking clients, addressing inquiries and resolving issues to maintain strong relationships and ensure satisfaction
- Conducted regular client meetings to provide project updates and gather feedback, leading to improved service delivery and project outcomes
- Developed and managed project budgets, ensuring effective cost control and maximizing profitability
- Analyzed project financials and provided detailed forecasts to senior management, contributing to informed decision
- Mentored and guided a team of project managers and business development professionals, fostering a culture of collaboration and continuous improvement
- Conducted performance evaluations and implemented professional development initiatives to enhance team skills and effectiveness
- Ensured all projects adhered to industry standards, safety regulations, and client specifications, maintaining high quality and compliance
SN. SALES MANAGER
FAMA LUXURY (Modular Kitchen and Wardrobes)
Delhi
08.2023 - 03.2024
- Develop and execute the division's strategic plan to achieve revenue and profitability goals
- Stay updated on industry trends and market conditions, adapting strategies accordingly
- Drive sales growth by developing and implementing effective sales and marketing strategies
- Build and maintain strong relationships with high-end clients, architects, and interior designers
- Identify new business opportunities and partnerships to expand market reach
- Ensure operational efficiency, quality control, and timely project delivery
- Oversee project management, procurement, and production to meet clients' expectations
- Manage inventory, supply chain, and vendor relationships effectively
- Recruit, train, and manage a high-performing team of designers, project managers, and sales professionals
- Foster a culture of creativity, innovation, and collaboration among team members
- Provide leadership, guidance, and mentorship to staff
- Maintain exceptional client satisfaction levels by addressing concerns and ensuring a seamless customer experience
- Handle high-value client accounts personally, demonstrating a deep understanding of their needs
SN. SALES MANAGER
INVESTORS AVENUE (REAL ESTATE)
Gurugram
09.2021 - 06.2023
- Identify and generate potential clients for the residential business, managing the transaction cycle from property identification to negotiations and documentation
- Assist clients in making informed property-purchasing decisions based on their needs and financial concerns
- Analyze market trends and demographics to identify lucrative opportunities and high-demand areas
- Maintain an extensive database of all properties for sale to optimize client access to listings.
- Conduct negotiations with real estate agents on behalf of clients to secure favorable terms
- Recruit, train, and mentor a team of sales professionals and real estate consultants to ensure high levels of performance and client satisfaction
- Foster a collaborative team environment, encouraging communication and sharing of best practices among team members
- Monitor team performance metrics, providing feedback and support to help achieve individual and team goals
- Organize regular training sessions and workshops to enhance team skills and knowledge in real estate trends and client engagement techniques
- Developers: M3M, DLF, Central Park, SMARTWORLD, Builder Floors, Huda Plots
AREA MANAGER
LEAD SCHOOL (Leadership Boulevard Pvt Ltd)
Amritsar
09.2020 - 08.2021
- Led business development efforts in B2B sales, managing client relationships to drive retention, upselling, and soft recovery/collections across all cities and suburban areas in Punjab West, including Ferozepur, Faridkot, Fazilka, Mansa, and Barnala districts
- Oversaw sales management and client relationship initiatives while coordinating with a cross-functional team of Key Account Managers (KAMs) and curriculum managers to ensure alignment and success
- Organized press conferences and seminars across various cities to educate parents about services, enhancing brand visibility and client engagement
- Expanded the brand’s presence by identifying and successfully launching operations in 7 new cities across 3 districts, contributing to overall growth and market reach
AREA SUPPLY MANAGER
OYO Rooms (Oravel Stays Pvt Ltd)
Gurugram
10.2018 - 09.2020
- Delivering the consolidated sales number and managing churn with a team of 5+ BD’s
- Drive growth with predicted scalability of over 350 Sellable room nights per month
- B2B selling, Territory planning, expansion along with defining deal structures while handling all suburb area around & in Gurugram district with churn < 5%
- Maximizing organization’s take rate initiatives like franchisee deals, value added services, transformation investments and loan (average 32%)
- Relationship management (Client relationship, reckon and recovery) for a portfolio of 3000 + sellable room nights and 5 Cr of monthly GMV
- Identified geographic opportunities for supply addition and revenue generation with optimized cost
- (Launched 6 new cities)
- Identified gaps and created differentiated and targeted SOPs for different segments saving 6hrs/audit and 12 weeks/ lead lifecycle
- Spearheaded a cross-functional effort (Sales, operations, transformation, OTA) to optimize on-boarding process, reducing on-boarding time by 20%
- Drove the supply addition of 350 Sellable Room Nights (SRNs) per month, leading to incremental GMV of 50 lacs per month
- Co-designed walk-in contribution deal, increasing lead conversions by 24% ( ~ 90 SRN’s per month)
SENIOR SALES MANAGER
Apex Acreages Pvt Ltd
Gurgaon
08.2015 - 07.2018
- Sales & client acquisition for Residential Townships & projects of different real estate giants
- Coordinating with cross functional teams while new product/site launches
- Projects: DLF, Central Park, Ireo, M3M, EMAAR, Raheja across different suburbs of Gurgaon
Education
Diploma in Teacher Training -
Punjab Technical University
01.2014
Bachelor of Commerce -
School of Open Learning (Delhi University)
01.2012
CPT+ IPCC -
ICAI
01.2012
Skills
- Strategic Planning
- Business Development
- Team Leadership
- Financial Management
- Client Relationship Management
- Project Management
- Operations Management
- Contract Negotiation
Keyskillsandcertifications
- Strategic Planning
- Business Development
- Team Leadership
- Financial Management
- Client Relationship Management
Languages
Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1
Affiliations
Press Conferences, Orientation Programs for Parents in Rural Areas, Teacher trainings .
Timeline
BUSINESS HEAD/ PROJECT MANAGER
Dx - Dconstruxtion Build Pvt. Ltd.
07.2024 - Current
SN. SALES MANAGER
FAMA LUXURY (Modular Kitchen and Wardrobes)
08.2023 - 03.2024
SN. SALES MANAGER
INVESTORS AVENUE (REAL ESTATE)
09.2021 - 06.2023
AREA MANAGER
LEAD SCHOOL (Leadership Boulevard Pvt Ltd)
09.2020 - 08.2021
AREA SUPPLY MANAGER
OYO Rooms (Oravel Stays Pvt Ltd)
10.2018 - 09.2020
SENIOR SALES MANAGER
Apex Acreages Pvt Ltd
08.2015 - 07.2018
Diploma in Teacher Training -
Punjab Technical University
Bachelor of Commerce -
School of Open Learning (Delhi University)
CPT+ IPCC -
ICAI
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