Olympus
Priya Gurjar
Customer Support Specialist
Pune
Summary
Accommodating Customer Support Executive with 1.5 years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications like Jarvis, CXone , Olympus . Highly motivated and driven to achieve set goals and targets.
Overview
4
4
years of post-secondary education
Work History
Debt Recovery Specialist
Credence Resource Management
06.2022 - 11.2022
- Increased client retention rates by consistently delivering exceptional customer service during challenging debt resolution situations.
- Enhanced team productivity through active participation in meetings, sharing ideas for improvement, and fostering positive work environment .
- Developed strong relationships with clients by demonstrating empathy, understanding their financial circumstances, and offering personalized assistance throughout debt recovery process.
- Provided ongoing training and support for new team members, ensuring adherence to best practices in debt recovery processes across the organization
Education
Bachelor of Commerce Hons - Commerce
Ajeenkya DY Patil University
Pune 09.2019 - 05.2022
High School Diploma -
St. Mira's College For Girls
Pune 08.2017 - 06.2019
Skills
Customer service excellence
Product or Service support
Payment Processing
CRM Software
Call Management
Software
Cxone
CRM
Timeline
Debt Recovery Specialist
Credence Resource Management
06.2022 - 11.2022
Bachelor of Commerce Hons - Commerce
Ajeenkya DY Patil University
09.2019 - 05.2022
High School Diploma -
St. Mira's College For Girls
08.2017 - 06.2019