Olympus
Priya Gurjar
Customer Support Specialist
Pune
Summary
Accommodating Customer Support Executive with 1.5 years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications like Jarvis, CXone , Olympus . Highly motivated and driven to achieve set goals and targets.
Overview
4
4
years of post-secondary education
Work History
Debt Recovery Specialist
Credence Resource Management
2022.06 - 2022.11
- Increased client retention rates by consistently delivering exceptional customer service during challenging debt resolution situations.
- Enhanced team productivity through active participation in meetings, sharing ideas for improvement, and fostering positive work environment .
- Developed strong relationships with clients by demonstrating empathy, understanding their financial circumstances, and offering personalized assistance throughout debt recovery process.
- Provided ongoing training and support for new team members, ensuring adherence to best practices in debt recovery processes across the organization
Education
Bachelor of Commerce Hons - Commerce
Ajeenkya DY Patil University
Pune 2019.09 - 2022.05
High School Diploma -
St. Mira's College For Girls
Pune 2017.08 - 2019.06
Skills
Customer service excellence
undefinedSoftware
Cxone
CRM
Timeline
Debt Recovery Specialist
Credence Resource Management
2022.06 - 2022.11
Bachelor of Commerce Hons - Commerce
Ajeenkya DY Patil University
2019.09 - 2022.05
High School Diploma -
St. Mira's College For Girls
2017.08 - 2019.06
Similar Profiles
Poonam KhajekarPoonam Khajekar
Customer Service Representative at Credence Resource ManagementCustomer Service Representative at Credence Resource Management
Samson SamuelSamson Samuel
Senior Human Resources Executive at Credence Resource Management Pvt LtdSenior Human Resources Executive at Credence Resource Management Pvt Ltd
Vinay BolluVinay Bollu
Sr. AR Executive at Credence Resource ManagementSr. AR Executive at Credence Resource Management