PRIYA HANS
Summary
Results-oriented Professional skillful in managing and analyzing information and identifying opportunities for continuous improvements.
Overview
7
7
years of professional experience
Work History
Analyst
HCL
05.2022 - Current
- Moderating and analyzing content for Microsoft for their company's Global News Feed Website
- Ensuring that all the published content meets company's quality standards and guidelines across all the different regions and markets globally
- Identifying and resolving problems through root cause analysis and data analysis
- Querying databases for information needed for report processing
- Validating results and performing quality assurance to assess accuracy of data
- Generating reports detailing findings and recommendations for the senior leadership
Process Advisor
Barclays
03.2022 - 03.2022
- Query management related to customer accounts in collections
- ID&V on customer accounts
Senior Customer Service Executive
IEnergizer
03.2021 - 02.2022
- Maintained clients' account as an account manager and completed customer due diligence
- Helped clients in understanding the payment cycle and processing times
- Experience in CRM tools like Zendesk, Salesforce, JIRA
Process Advisor
Barclays PLC (contractual)
10.2019 - 09.2020
- Handled Level 1 PPI complaints and resolved them within given SLAs
- Performed KYC on high risk accounts
- Adhered to FCA guidelines (Financial conduct authority UK) to mitigate any risk
- Performed quality assurance checks on high value transactions to assess risk
Advisor
Concentrix
07.2019 - 09.2019
- Responded to customer inquiries and provided accurate information about products via live chat
- Analyzed chat data to identify trends and common complaint types
- Created MI Dashboards for the Manager/SME to drive data driven decision making
Audit executive
Matrix Business Services
09.2016 - 09.2017
- Performed audits on company products to ensure compliance
- Documented audit tests and findings to report back the data to leadership and stakeholders
- Prepared working papers and dashboards to drive compliance
Mentor
Little Seed
10.2017 - Current
- Working with Little Seed, a local NGO, as a mentor to underprivileged kids in the Delhi NCR region.
- Educating students on college admissions process and scholarship requirements.
- Promoting positive relationships between mentees and other peers to encourage social resilience.
Education
Bachelor of Arts - Business Economics Honours
Delhi UniversityMaharaja Agrasen College
2014
High School Diploma -
Queen's Mary School
2011
Skills
- MS SQL
- MS-OFFICE PROFICIENCY
- CLIENT MANAGEMENT
- CUSTOMER DUE DILIGENCE/ KYC
- CASE AUDITS
- CONTENT MODERATION
Timeline
Analyst
HCL
05.2022 - Current
Process Advisor
Barclays
03.2022 - 03.2022
Senior Customer Service Executive
IEnergizer
03.2021 - 02.2022
Process Advisor
Barclays PLC (contractual)
10.2019 - 09.2020
Advisor
Concentrix
07.2019 - 09.2019
Mentor
Little Seed
10.2017 - Current
Audit executive
Matrix Business Services
09.2016 - 09.2017
Bachelor of Arts - Business Economics Honours
Delhi UniversityMaharaja Agrasen College
High School Diploma -
Queen's Mary School