Mohammed Hidayath Ullah

My role is engaged as People Manager in GBS India, Global Program Manager for MDM transitions & ERP implementations and KAM for IT PMO services

• Managing a team of 20 members engaged in PMO services, transitions, scrum masters, digital transformation & ERP implementations
• As Program Manager for MDM, I oversee transitions & MDG tool implementations across GBS
• 50+ transitions with 300+ FTE build-up across GBS
• 100+ process stabilization initiatives in local entities by implementing standard data maintenance (MDG) tool
• As Program Manager for ERP implementation, I oversee 250+ ERP enhancements impacting GBS
• Stakeholder analysis & impact assessment of ERP enhancement/implementation in GBS
• Liaising with vendors, global & local teams to ensure seamless operational BAU & no impact from ERP enhancements
• As Key Account Manager (KAM) for IT PMO, I oversee the portfolio by maintaining relationships & maximizing value
• Identifying & tracking customer goals, VOC, BR's and driving business growth
• 1.8M value add delivered in 2022/23 across all divisions
• Strategic alignment on resource and cost allocation across GBS
• Identified and pursued new business opportunities to expand GBS presence
• Reported to executive leadership on performance metrics, challenges, and strategic opportunities
• In addition, I was responsible for drafting project methodology and project quality assurance metrics
• Introduce Agile Proficiency Program to build agile mindset in global projects team and GBS India

• Managed a 22 members team engaged in F&A projects, digital transformation & RPA
• Preparing Project plan as per Request of Proposal, this includes Cost management
• Ensuring business requirements are understood and prepare business case that will help measure the project to bring Soft Benefits or Monitory Benefits or both.
• Testing the quality of the product and getting sign-off from the stakeholder and Business team
• Maintaining the Root cause analysis on the failures, to not repeat and execute solution from experience
• Developed strategic and operations plans and Managed implementation of various operational strategies
• Prepare and manage DTP’s and knowledge-based articles (KBA) for critical activities and escalations

• Resolved complex problems by working with other departments to provide solutions that meet customer needs
• Answered customer inquiries via phone, email, and chat
• Consistently achieved CSat of 100% in all customer feedback surveys.