Priya Jain

Focus on Transformation, Engagement, and Experience of Customer:-

• Responsible for effectively developing and strategically managing customer accounts Globally, for post-go-live services.

• Managed client on-boarding processes, ensuring that their expectations and goals were fully met.

for effectively developing and strategically managing customer accounts Globally, for post-go-live services.

• Developed new customer training sessions, conducted webinars and workshops for new clients.

• Collaborated with the Product /Marketing Department on monthly product releases in order to build awareness among clients on the latest updates on products.

• Configure and manage customer requests and help them with the solution at ease; Assist and Train clients to get equip to do it on their own.

• Report to stakeholders, including executives and teams, on past successful engagements, including but not limited to renewals and upsells through dashboards and presentations.

• Demonstrate the fundamental understanding and articulate the advantages of our solution.

• Consistently meet and exceed daily and weekly call goals for providing touchpoints for existing customers.

• Analyze the Customer’s performance, including tracking leading indicators of renewals and upsell, and evaluate them to understand what is going well and what needs improvement.

• Driving maximum value to the customers, adoption and retention, securing upsell opportunities and engage Sales team to execute on those opportunities.

• Share best practices with customers to enable to achieve there goals.

• Deliver business impact, innovation and relevant value for your customers by understanding their key business objectives, challenges and opportunities

• Hold regular business reviews with key stakeholders showing maximum value realization and informed recommendations to improve usage and results.

• Work closely with Product, Sales, Implementation, Support, Development and Account Management to develop deeper connections with our customers and ensure a smooth customer journey.

• Manage Phenom’s Success Management systems (i.e., Jira, Confluence, STG, PROD, CRM, LMS, Salesforce, Pendo, Totango etc.) to ensure client engagement data are fully integrated and automated.

• Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts.

• Achieve agreed performance levels in line with customer requirements and the functional SLAs. Be the single point of contact for any platform level upgrade/patch etc.,

• Maintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits.

• Gather feedback on product experience during the entire customer lifecycle via targeted surveys.

 A competent HR professional with experience in Corporate Strategic Planning with specialization in HR Digital Transformation & Process Enhancement.
 Successfully implemented HR systems & processes in the organization; drove HR process automation in areas of Talent acquisition, Performance Management, Appraisals, Succession Planning, Individual Development Plans, Payroll, Administration & so on.
 Expertise in data migration strategy, leading HR related projects led from the Business Segment developing professional network both internally and externally.
 Skilled in driving operations, continuous improvement and high performance culture to achieve higher productivity and reduce manpower cost through Work force management.
 Excellence in collaborating with Stake holders for integrating Human Resource function with overall business goals & industry standards and balancing needs of employees & mission of the organization.

• To the GOI played a role of Business Analyst
• Acted as Program Manager and managed a team
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
• Identified process inefficiencies through gap analysis and outlined sensible solutions.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.

• Managed End -End HR Operations - Hire - Exit.
• Conducting and Coordinating Employee Engagement activities :
• Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
• Organizing Cultural, Sports, Fun @ Work and Friday Fun.
• Monthly Events – Town Hall Meets, Birthday Bashes/R&R/Festivals.
• Organizing Events for Women Employees – WOW (Women of Wonders).
• We Care - Employee Safety & Security Measures.
• Employee Connects,Coffee Group Meetings.
• Systel Knowledge Xchange – Learning with Fun.
• HOP - Grievance Handling.  We Hear -Internal Surveys – Drop Boxes /Suggestion Boxes – Feedback from employees

• Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
• Expanded partners as leading regional, full-service actuarial, compensation and benefit consulting firm to complement HR outsourcing and further drive per-client revenue potential.
• Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.

• Developed relationships with clients and potential clients to improve business growth.
• Negotiated with [Type] companies to achieve advantageous deals for company.
• Improved sales techniques and made sales pitches to [Number] potential clients per quarter.
• Worked independently with minimal supervision.
• Negotiated prices, terms of sales and service agreements.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.