Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Link
Personal Information
Accomplishments
Timeline
Generic
Priya Jha

Priya Jha

UAT Support Tester
Kolkata

Summary

Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

UAT Support Tester

Bandhan Bank
1 2023 - Current
  • Sound knowledge in Manual Testing, User Acceptance Testing by executing test cases as per the Bank's expectations
  • Conducted testing of new software features to identify bugs and defects
  • Collaborated with development teams to resolve defects and improve the overall stability of applications.
  • Identified critical bugs through thorough testing processes, enhancing overall product performance.
  • Led testing efforts for UAT phase, ensuring compliance with requirements
  • Conducted User Acceptance Testing for software applications to ensure functionality and usability
  • Executed test cases, reported defects and verified fixes for software applications
  • Supported End Users during UAT phase for Issue resolution
  • Ensured UAT Test cases are covered all Business requirements
  • Currently, part of the UAT Support Team by conducting the testing on the ongoing change requests
  • Successfully involved and completed end-to-end testing life cycle including test scenario preparation, test case preparation and execution
  • Prioritized bugs through focused data collection and analysis, driving continual innovation
  • Knowledge of Retail Modules- Customer, Savings, Term Deposits, Recurring Deposit, Inventory Management, and Bulk Uploads
  • Contributed to cross-functional teams in defining requirements, refining user stories, and providing input on design decisions
  • Analyzed test cases and reported defects to development team for resolution.

Customer Relationship Officer

Bandhan Bank
09.2022 - 01.2023
  • Handling of Retail Banking Operations
  • Responsible for building and maintaining strong relationships with customers, ensuring satisfaction
  • Managed customer accounts, fielded inquiries and resolved issues in a timely manner
  • Collaborated with sales team to identify opportunities and drive revenue growth
  • Successfully increased sales through effective cross-selling and upselling where appropriate
  • Thoroughly assessed customer feedback regularly to better understand what customers want
  • Maintained excellent customer satisfaction by going the extra mile to assist needs, offering helpful support and delivering service with a smile
  • Managed customer relations on an ongoing basis to maximize customer retention.

Acquisition Manager

IndusInd Bank
08.2021 - 08.2022
  • Managed customer accounts, building rapport and resolving issues efficiently
  • Provided exceptional service, ensuring satisfaction and retention
  • Collaborated with sales team to upsell products and services to clients
  • Developed and executed strategic plans for acquiring new clients to achieve revenue goals
  • Identified and secured new business opportunities through lead generation and networking efforts
  • Managed client relationships to ensure satisfaction and retention through regular communication and support
  • Evaluated existing accounts to engage customers and generate sales leads to maintain client retention
  • Maintained good rapport with customers and helped in achieving the targets assigned
  • Registered customer information on the database to store accurate records, acquire speedy accessibility, and organize prospect demographics.

Education

Master in Business Administration -

Symbiosis International University
Pune, Maharashtra

Bachelor of Commerce - undefined

S. A Jaipuria College
Kolkata, West Bengal
01.2016 - 04.2019

Class XII - undefined

Dum Dum Airport Hindi High School
Kolkata, West Bengal
01.2014 - 04.2016

Skills

UAT Testing

Certification

Post Graduate Diploma in Banking Management(PGDBM)

Additional Information

Sound knowledge in Manual Testing, User Acceptance Testing by executing test cases as per the Bank's expectations. Conducted testing of new software features to identify bugs and defects. Led testing efforts for UAT phase, ensuring compliance with requirements. Conducted User Acceptance Testing for software applications to ensure functionality and usability. Executed test cases, reported defects and verified fixes for software applications. Supported End Users during UAT phase for Issue resolution. Ensured UAT Test cases are covered all Business requirements. Currently, part of the UAT Support Team by conducting the testing on the ongoing change requests. Successfully involved and completed end-to-end testing life cycle including test scenario preparation, test case preparation and execution. Prioritized bugs through focused data collection and analysis, driving continual innovation. Knowledge of Retail Modules- Customer, Savings, Term Deposits, Recurring Deposit, Inventory Management, and Bulk Uploads. Contributed to cross-functional teams in defining requirements, refining user stories, and providing input on design decisions. Analyzed test cases and reported defects to development team for resolution. Handling of Retail Banking Operations. Responsible for building and maintaining strong relationships with customers, ensuring satisfaction. Managed customer accounts, fielded inquiries and resolved issues in a timely manner. Collaborated with sales team to identify opportunities and drive revenue growth. Successfully increased sales through effective cross-selling and upselling where appropriate. Thoroughly assessed customer feedback regularly to better understand what customers want. Maintained excellent customer satisfaction by going the extra mile to assist needs, offering helpful support and delivering service with a smile. Managed customer relations on an ongoing basis to maximize customer retention. Managed customer accounts, building rapport and resolving issues efficiently. Provided exceptional service, ensuring satisfaction and retention. Collaborated with sales team to upsell products and services to clients. Developed and executed strategic plans for acquiring new clients to achieve revenue goals. Identified and secured new business opportunities through lead generation and networking efforts. Managed client relationships to ensure satisfaction and retention through regular communication and support. Evaluated existing accounts to engage customers and generate sales leads to maintain client retention. Maintained good rapport with customers and helped in achieving the targets assigned. Registered customer information on the database to store accurate records, acquire speedy accessibility, and organize prospect demographics. Attended marketing and sales meetings to understand the Organization needs and expectations, identify challenges and align targeted goals.

Link

linkedin.com/Priya-jha

Personal Information

  • Date of Birth: 02/06/1999
  • Nationality: Indian

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].

Timeline

Customer Relationship Officer

Bandhan Bank
09.2022 - 01.2023

Acquisition Manager

IndusInd Bank
08.2021 - 08.2022

Bachelor of Commerce - undefined

S. A Jaipuria College
01.2016 - 04.2019

Class XII - undefined

Dum Dum Airport Hindi High School
01.2014 - 04.2016

UAT Support Tester

Bandhan Bank
1 2023 - Current

Master in Business Administration -

Symbiosis International University

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