Priya Jha
UAT Support Tester
Kolkata
Summary
Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
UAT Support Tester
Bandhan Bank
1 2023 - Current
- Sound knowledge in Manual Testing, User Acceptance Testing by executing test cases as per the Bank's expectations
- Conducted testing of new software features to identify bugs and defects
- Collaborated with development teams to resolve defects and improve the overall stability of applications.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Led testing efforts for UAT phase, ensuring compliance with requirements
- Conducted User Acceptance Testing for software applications to ensure functionality and usability
- Executed test cases, reported defects and verified fixes for software applications
- Supported End Users during UAT phase for Issue resolution
- Ensured UAT Test cases are covered all Business requirements
- Currently, part of the UAT Support Team by conducting the testing on the ongoing change requests
- Successfully involved and completed end-to-end testing life cycle including test scenario preparation, test case preparation and execution
- Prioritized bugs through focused data collection and analysis, driving continual innovation
- Knowledge of Retail Modules- Customer, Savings, Term Deposits, Recurring Deposit, Inventory Management, and Bulk Uploads
- Contributed to cross-functional teams in defining requirements, refining user stories, and providing input on design decisions
- Analyzed test cases and reported defects to development team for resolution.
Customer Relationship Officer
Bandhan Bank
09.2022 - 01.2023
- Handling of Retail Banking Operations
- Responsible for building and maintaining strong relationships with customers, ensuring satisfaction
- Managed customer accounts, fielded inquiries and resolved issues in a timely manner
- Collaborated with sales team to identify opportunities and drive revenue growth
- Successfully increased sales through effective cross-selling and upselling where appropriate
- Thoroughly assessed customer feedback regularly to better understand what customers want
- Maintained excellent customer satisfaction by going the extra mile to assist needs, offering helpful support and delivering service with a smile
- Managed customer relations on an ongoing basis to maximize customer retention.
Acquisition Manager
IndusInd Bank
08.2021 - 08.2022
- Managed customer accounts, building rapport and resolving issues efficiently
- Provided exceptional service, ensuring satisfaction and retention
- Collaborated with sales team to upsell products and services to clients
- Developed and executed strategic plans for acquiring new clients to achieve revenue goals
- Identified and secured new business opportunities through lead generation and networking efforts
- Managed client relationships to ensure satisfaction and retention through regular communication and support
- Evaluated existing accounts to engage customers and generate sales leads to maintain client retention
- Maintained good rapport with customers and helped in achieving the targets assigned
- Registered customer information on the database to store accurate records, acquire speedy accessibility, and organize prospect demographics.
Education
Master in Business Administration -
Symbiosis International University
Pune, MaharashtraBachelor of Commerce - undefined
S. A Jaipuria College
Kolkata, West Bengal 01.2016 - 04.2019
Class XII - undefined
Dum Dum Airport Hindi High School
Kolkata, West Bengal 01.2014 - 04.2016
Skills
UAT Testing
Functional Testing
Sanity Testing
SQL
Banking Operations
Effective Communication
Customer Service
MS Office
Customer Relationship
Defect Monitoring
Product tests
Certification
Post Graduate Diploma in Banking Management(PGDBM)
Additional Information
Sound knowledge in Manual Testing, User Acceptance Testing by executing test cases as per the Bank's expectations. Conducted testing of new software features to identify bugs and defects. Led testing efforts for UAT phase, ensuring compliance with requirements. Conducted User Acceptance Testing for software applications to ensure functionality and usability. Executed test cases, reported defects and verified fixes for software applications. Supported End Users during UAT phase for Issue resolution. Ensured UAT Test cases are covered all Business requirements. Currently, part of the UAT Support Team by conducting the testing on the ongoing change requests. Successfully involved and completed end-to-end testing life cycle including test scenario preparation, test case preparation and execution. Prioritized bugs through focused data collection and analysis, driving continual innovation. Knowledge of Retail Modules- Customer, Savings, Term Deposits, Recurring Deposit, Inventory Management, and Bulk Uploads. Contributed to cross-functional teams in defining requirements, refining user stories, and providing input on design decisions. Analyzed test cases and reported defects to development team for resolution. Handling of Retail Banking Operations. Responsible for building and maintaining strong relationships with customers, ensuring satisfaction. Managed customer accounts, fielded inquiries and resolved issues in a timely manner. Collaborated with sales team to identify opportunities and drive revenue growth. Successfully increased sales through effective cross-selling and upselling where appropriate. Thoroughly assessed customer feedback regularly to better understand what customers want. Maintained excellent customer satisfaction by going the extra mile to assist needs, offering helpful support and delivering service with a smile. Managed customer relations on an ongoing basis to maximize customer retention. Managed customer accounts, building rapport and resolving issues efficiently. Provided exceptional service, ensuring satisfaction and retention. Collaborated with sales team to upsell products and services to clients. Developed and executed strategic plans for acquiring new clients to achieve revenue goals. Identified and secured new business opportunities through lead generation and networking efforts. Managed client relationships to ensure satisfaction and retention through regular communication and support. Evaluated existing accounts to engage customers and generate sales leads to maintain client retention. Maintained good rapport with customers and helped in achieving the targets assigned. Registered customer information on the database to store accurate records, acquire speedy accessibility, and organize prospect demographics. Attended marketing and sales meetings to understand the Organization needs and expectations, identify challenges and align targeted goals.
Link
linkedin.com/Priya-jha
Personal Information
- Date of Birth: 02/06/1999
- Nationality: Indian
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
Timeline
Customer Relationship Officer
Bandhan Bank
09.2022 - 01.2023
Acquisition Manager
IndusInd Bank
08.2021 - 08.2022
Bachelor of Commerce - undefined
S. A Jaipuria College
01.2016 - 04.2019
Class XII - undefined
Dum Dum Airport Hindi High School
01.2014 - 04.2016
UAT Support Tester
Bandhan Bank
1 2023 - Current
Master in Business Administration -
Symbiosis International University