PRIYA JHA
Guest Service Associate
Ranchi
Summary
Experienced in guest services reception, with demonstrated skills in customer service, problem-solving, and multitasking. Strengths include strong verbal communication, a professional demeanor, and ability to handle stressful situations calmly. Contributed significantly to enhancing guest satisfaction in previous roles by ensuring their needs were met promptly and courteously.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
GUEST SERVICES RECEPTIONIST
Honda Motors
04.2023 - Current
- Greeted guests upon arrival and provided them with information about the showroom services
- Assisted guests in selection of desired vehicles by offereing recommendations
- Handled cash with high accuracy and reconciled accounts weekly to identify discrepancies
- Answered incoming calls from customers seeking assistance or information regarding services
- Scheduled appointments for clients and ensured accuracy of information
- Maintained a neat, organized reception and back area
- Processed customer payments in accordance with company policy
- Performed data entry accurately and quickly
- Responded to customer inquiries via phone or email promptly and courteously
CUSTOMER SERVICE REPRESENTATIVE
Premsons Motors
12.2021 - 07.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Answered customer inquiries and provided accurate information regarding products and services
Education
Bachelor of Arts -
Marwari Womens College
Ranchi, JharkhandHigh School - undefined
Ursuline Intermediate College
Ranchi, JharkhandSkills
Guest relations
Complaint handling
Teamwork and collaboration
Telephone etiquette
Fashion design
Choreography
Activities
- I have a passion for dress designing. I have created various 2D dress design samples in my collection.
- Also have passion for dancing. Have collaborated with few dancers of the cities to create youtube videos.
Timeline
GUEST SERVICES RECEPTIONIST
Honda Motors
04.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Premsons Motors
12.2021 - 07.2022
High School - undefined
Ursuline Intermediate College
Bachelor of Arts -
Marwari Womens College