Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Interests
Work Preference
Timeline
Hi, I’m

PRIYA KADAM

Librarian
Mapusa
Every problem is a gift—without problems we would not grow.
Tony Robbins
PRIYA KADAM

Summary

Dynamic and creative professional with a proven track record at Indira Gandhi National Open University, excelling in teamwork and problem-solving. Enhanced office efficiency and client satisfaction through innovative process improvements and effective communication. Achieved a notable increase in loyalty and operational productivity, demonstrating a strong blend of analytical and interpersonal skills.

Overview

8
years of professional experience

Work History

Indira Gandhi National Open University
POVORIM

JUNIOR ASSISTANT (Full Time)
02.2018 - 10.2022

Job overview

  • Entered data into system and checked for errors.
  • Took calls to set appointments, answer questions and resolve concerns.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Created and distributed agendas for meetings and conference calls as part of meeting preparation.
  • Maintained accurate records of financial transactions for efficient budget tracking and reporting purposes.
  • Contributed to team success by supporting colleagues in various tasks as needed.
  • Developed strong relationships with clients for increased loyalty and satisfaction.
  • Assisted in the preparation of reports, providing essential data analysis that informed strategic decisions.
  • Maintained physical filing system and retrieved documents on request.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated travel arrangements for executives, enabling seamless business trips.
  • Processed invoices accurately and efficiently, improving payment turnaround times.
  • Coordinated volunteer initiatives within the organization, fostering a community-minded spirit among employees.
  • Enhanced office efficiency by organizing files, managing calendars, and coordinating meetings.
  • Conducted research to support decision-making processes and provide valuable insights into market trends or competitor activities.
  • Organized events to foster team cohesion and boost employee morale.
  • Supported sales efforts by creating presentations and marketing materials that showcased company offerings effectively.
  • Improved document accuracy with meticulous proofreading and editing skills.
  • Expedited daily operations through proficient use of Microsoft Office Suite tools.
  • Assisted with project management for timely completion and positive outcomes.
  • Facilitated the onboarding process for new hires, ensuring a smooth transition into the company culture.
  • Prepared and proofread professional business correspondence and memos.
  • Streamlined communication processes for improved interdepartmental collaboration.
  • Applied Software skills to create high-quality tracking spreadsheets.
  • Assisted manager in all aspects of business operations.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Gathered, organized and input information into digital database.
  • Devised and implemented processes and procedures to streamline operations.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Observed packing operations to verify conformance to specifications.
  • Maintained database systems to track and analyze operational data.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Created and managed project plans, timelines and budgets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.

DEEJAY ELECTRONIC
Mapusa

Sales Assistant (Part-time)
08.2016 - 02.2017

Job overview

  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Facilitated ordering and processing of business cards and nameplates for sales team.
  • Maintained current knowledge of evolving changes in marketplace.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Implemented customer feedback system to identify and address areas for improvement.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Identified upselling opportunities, contributing to increase in average transaction value.
  • Conducted product demonstrations, significantly boosting daily sales figures.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Collaborated with marketing team to create engaging social media content, driving online engagement.
  • Monitored sales trends to advise management on potential inventory adjustments.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Assisted in planning and execution of seasonal sales events, drawing in large crowds.
  • Fostered positive shopping environment, leading to high customer satisfaction scores.
  • Negotiated with suppliers to secure merchandise at competitive prices, improving profit margins.
  • Increased store foot traffic with innovative window display designs.
  • Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
  • Enhanced team morale and productivity by organizing weekly sales strategy meetings.
  • Conducted weekly inventory audits to ensure accuracy in stock levels.
  • Streamlined checkout process, reducing average customer waiting time during peak hours.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
  • Developed loyal customer base by providing consistent, high-quality service.
  • Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
  • Organized in-store promotions to increase awareness of new product lines.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

St Xavier's College
Mapusa Goa

Library Trainee
04.2023 - 05.2023

Job overview

  • Maintained current knowledge of library trends through regular reading of professional literature and participation in online forums.
  • Guided volunteers in various tasks such as book processing or shelf-reading assignments.
  • Implemented reader advisory services that provided personalized book recommendations based on individual interests and preferences.
  • Conducted thorough inventory checks to maintain accurate records and identify missing or damaged materials.
  • Handled interlibrary loan requests efficiently, expanding access to resources beyond local offerings.
  • Collaborated with fellow trainees on group projects, effectively sharing knowledge and skills to improve overall results.
  • Managed social media accounts to promote upcoming events, engage with users, and increase overall visibility within the community.
  • Assisted patrons in locating and using library resources, increasing their research capabilities.
  • Assisted in creating eye-catching displays that showcased popular titles or highlighted thematic collections.
  • Participated in staff meetings and professional development workshops, continuously enhancing job-related skills.
  • Enhanced library user experience by providing efficient and friendly customer service at the circulation desk.
  • Supported outreach efforts by representing the library at community events, strengthening connections with local organizations.
  • Developed detailed bibliographies for specific topics, enabling patrons to quickly locate relevant resources.
  • Facilitated engaging programs for children and adults, promoting lifelong learning and community connection.
  • Improved patron satisfaction by addressing concerns professionally and offering appropriate solutions when needed.
  • Evaluated collection materials for potential weeding, ensuring the library's holdings remained current and relevant.
  • Processed new acquisitions for seamless integration into the existing collection, ensuring timely access for patrons.
  • Contributed to a clean and organized library environment by shelving materials promptly and accurately.
  • Provided technology support for patrons using public computers, resolving issues promptly and courteously.
  • Promoted digital literacy among patrons by demonstrating how to access e-books, online databases, and other digital resources effectively.
  • Maintained accurate records and confidentiality of library book and periodical inventory.
  • Managed library materials for accurate record-keeping.
  • Utilized computer databases to locate library materials.
  • Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
  • Kept detailed records of lending transactions and library users.
  • Provided assistance and support to staff in regard to facility maintenance, security, and services.
  • Processed library card applications to provide access to library services.
  • Marketed library's many services to visitors and patrons through active communication.
  • Offered basic reference assistance to support information needs.
  • Conducted library tours and orientations, familiarizing patrons with library's resources and services.
  • Provided basic computer assistance to help patrons access needed resources.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Helped patrons locate resources using catalog and circulation systems.
  • Created welcoming and comfortable space by keeping library clean and organized.
  • Assisted with mailings and interlibrary loans to facilitate flow of information and resources between libraries.
  • Checked out and checked in materials to support patron circulation needs.
  • Handled receipt processing for book, audio-visual and computer software inventories.
  • Organized circulation desk with over Number books and periodicals to be checked out.
  • Processed receipt of new book, audio visual and computer software inventory.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.

St Xavier's College
Mapusa Goa

Apprentice HR Executive
08.2023 - 07.2024

Job overview

  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Completed assigned tasks efficiently and accurately, contributing to overall project success.
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
  • Prepared worksite by setting up required tools and supplies.
  • Assisted with problem-solving of challenging projects to develop critical thinking skills.
  • Implemented suggestions from mentors, leading to enhanced productivity and skill development.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.
  • Conducted inventory checks to ensure all materials were available for upcoming projects, preventing delays.
  • Facilitated smoother project workflows by maintaining clean and organized work environment.
  • Assisted in development of new training module, resulting in more comprehensive onboarding experience for new apprentices.
  • Improved safety standards by consistently adhering to all workplace safety protocols and identifying potential hazards.
  • Enhanced productivity with introduction of more efficient method for organizing tools and equipment.
  • Completed all assigned tasks ahead of schedule, allowing for early initiation of subsequent project phases.
  • Enhanced communication skills by effectively conveying project needs and updates to supervisors and peers.
  • Acquired new certifications that expanded range of tasks I could perform independently.
  • Contributed to customer satisfaction by providing timely and courteous service during on-site assignments.
  • Participated in community service projects, showcasing company's commitment to social responsibility.
  • Streamlined apprentice training process, enabling new apprentices to become productive more quickly.
  • Enhanced team collaboration by organizing and leading weekly meetings to discuss project statuses and resolve issues.
  • Supported in troubleshooting problems, leading to minimal downtime and maintaining project momentum.
  • Reduced material waste by implementing more accurate measuring and cutting techniques.
  • Gained proficiency in various hand and power tools to ensure tasks were completed efficiently and safely.
  • Offered constructive feedback during project reviews, contributing to continuous improvement efforts.
  • Supported project managers with timely updates, enabling better project tracking and client communication.
  • Fostered positive work culture by actively participating in team-building activities.
  • Collaborated with cross-functional teams to ensure project requirements were met with high standards.
  • Developed system for tracking job costs and project profitability.
  • Assisted with post-construction cleanup and maintenance.
  • Provided excellent customer service and answered questions related to project timelines and costs.
  • Developed safe and efficient workflows for construction projects.
  • Monitored project budgets and expenses.
  • Followed industry regulations and local building codes.
  • Maintained relationships with local suppliers for cost-effective materials.
  • Conducted quality control of materials used in construction.
  • Trained and supervised team of construction workers.
  • Coordinated with architects and designers to support satisfactory end products.
  • Supervised installation of electrical and plumbing systems.
  • Utilized equipment to break old forms and structures.
  • Loaded and carried materials to facilitate transport at construction sites.
  • Inspected completed projects to meet customer expectations.
  • Prepared and applied construction materials to build structures or fill gaps.
  • Coordinated with subcontractors and other stakeholders to complete projects on time.
  • Used explosives to demolish structures according to instructions.
  • Smoothed and leveled new concrete or other materials.
  • Developed successful system for tracking project progress.
  • Built custom homes to develop local areas.
  • Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
  • Negotiated favorable contracts with vendors, resulting in cost savings on various HR services and products.
  • Facilitated open communication channels between employees and management to promote a positive workplace culture.
  • Streamlined HR processes by implementing efficient workflows and reducing paperwork.
  • Developed comprehensive onboarding programs to ensure new employees'' smooth transition into the organization.
  • Implemented successful training programs, enhancing employee skills and productivity levels across the organization.
  • Increased talent pool by implementing effective recruitment strategies, including targeted job postings and networking events.
  • Conducted thorough employee evaluations to identify areas for improvement, providing constructive feedback and guidance for growth opportunities.
  • Ensured compliance with labor laws and regulations by staying current on industry best practices and updating policies accordingly.
  • Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
  • Maintained up-to-date knowledge of employment laws, proactively investigating potential liabilities or risks within the organization.
  • Collaborated with department heads to develop strategic staffing plans that meet organizational needs both short-term and longterm.
  • Led performance management initiatives, setting clear expectations for employees and regularly monitoring progress towards goals.
  • Managed employee recognition programs, celebrating individual and team accomplishments to encourage continued excellence in performance.
  • Researched and analyzed human resources trends and best practices to drive corporate policy changes and optimize business performance.
  • Enhanced employee satisfaction through the development of comprehensive benefits packages and wellness programs.
  • Improved workforce diversity with targeted recruitment initiatives for underrepresented groups.
  • Reduced turnover rates by creating a supportive work environment and addressing employee concerns promptly.
  • Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting in Number% retention rate increase.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Directed hiring and onboarding programs for new employees.
  • Educated employees on company policy and kept employee handbook current.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
  • Collaborated with managers to identify and address employee relations issues.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Assisted with writing job postings and job descriptions for boards.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Developed and monitored employee recognition programs.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Administered employee benefits programs and assisted with open enrollment.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Worked alongside global business leader to deploy new training strategies.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Education

DMC College Goa University
Goa

Bachelor Of Arts For Teaching from Economics And History

INDIRA GANDHI NATIONAL OPEN UNIVERSITY
DELHI

MASTER from LIBRARY INFORMATION SCIENCE

Indira Gandhi National Open University
Delhi

Bachelor Of Library And Information Science

Skills

Teamwork

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Languages

Marathi
Intermediate
Hindi
Intermediate
Japanese
Beginner
English
Intermediate

Accomplishments

  • Supervised team of Number staff members.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result by introducing Software for Type tasks.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result through effectively helping with Task.
  • Documented and resolved Issue which led to Results.
  • Achieved Result by completing Task with accuracy and efficiency.

Interests

Cooking

Sports

Photography

Traveling

Work Preference

Work Type

Full TimePart TimeInternshipContract Work

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefits

Timeline

Apprentice HR Executive

St Xavier's College
08.2023 - 07.2024

Library Trainee

St Xavier's College
04.2023 - 05.2023

JUNIOR ASSISTANT (Full Time)

Indira Gandhi National Open University
02.2018 - 10.2022

Sales Assistant (Part-time)

DEEJAY ELECTRONIC
08.2016 - 02.2017

DMC College Goa University

Bachelor Of Arts For Teaching from Economics And History

INDIRA GANDHI NATIONAL OPEN UNIVERSITY

MASTER from LIBRARY INFORMATION SCIENCE

Indira Gandhi National Open University

Bachelor Of Library And Information Science

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PRIYA KADAMLibrarian