Knowledgeable and dedicated customer service professional with extensive experience in property industry. Solid team player with outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and result oriented with exemplary passion for developing relationships.
• Spearheaded the efficient and timely closure of diverse loan portfolios, ensuring compliance with regulatory requirements and internal policies.
• Collaborated with cross-functional teams to address and resolve complex loan adjustment scenarios, demonstrating strong problem-solving skills.
• Successfully managed a high-volume workload while maintaining accuracy and attention to detail in processing loan documents and facilitating settlements.
• Conducted thorough financial analyses to assess the impact of rescheduled loans on both clients and the organization, ensuring optimal financial outcomes.
• Utilized effective communication skills to liaise with legal teams, branch operation and internal stakeholders, providing updates on loan status and addressing inquiries promptly.
• Maintained meticulous documentation of all loan closure and rescheduling activities, contributing to streamlined audit processes and regulatory compliance.