PRIYA KESHAVNATH PANDEY
Dombivali East
Summary
Seeking a progressive organization that offers a growth-oriented position, providing ample opportunities to enhance skills in line with the latest industry demands. Committed to contributing towards the growth and success of the organization while continuously developing professional capabilities.
Overview
9
9
years of professional experience
1
1
English
1
1
Hindi
1
1
Marathi
Work History
Customer Service Executive
Accenture Private Ltd
10.2020 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of chats while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average chat time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Customer Service Associate (Inbound and Email) DU Telecom
Sutherland Global Services
05.2019 - 03.2020
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Associate (Chat Process Comcast)
First Source Solutions Pvt Ltd.
03.2017 - 08.2018
Customer Service Associate (inbound voice process DU telecom)
Sutherland Global Services
08.2015 - 03.2017
Education
S.S.C. -
Maharashtra Board
Mumbai 01.2004 - 12 2004
H.S.C. - undefined
Maharashtra Board
01.2006 - 12 2006
B.A - ECO
Mumbai University
01.2009 - 12 2009
Skills
Marketing
Strengths
Positive towards life and always happy to help.
Personal Information
Date of Birth: 05/23/89
Disclaimer
I hereby solemnly affirm that, the particulars as furnished by me in this resume are true, correct and complete in all respects.
Ctc
3,00,000/- P.A
Timeline
Customer Service Executive
Accenture Private Ltd
10.2020 - Current
Customer Service Associate (Inbound and Email) DU Telecom
Sutherland Global Services
05.2019 - 03.2020
Customer Service Associate (Chat Process Comcast)
First Source Solutions Pvt Ltd.
03.2017 - 08.2018
Customer Service Associate (inbound voice process DU telecom)
Sutherland Global Services
08.2015 - 03.2017
B.A - ECO
Mumbai University
01.2009 - 12 2009
H.S.C. - undefined
Maharashtra Board
01.2006 - 12 2006
S.S.C. -
Maharashtra Board
01.2004 - 12 2004
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