PRIYA KHOKHAR
CHENNAI
Summary
Experienced with process analysis and optimization, driving efficiency and operational excellence. Utilizes problem-solving skills to streamline workflows and ensure compliance. Knowledge of industry best practices and methodologies, fostering collaborative and results-driven environment with 10 years of experience in Loan Servicing,Quality & Analyzing,Risk Management, Manager Quality Control Qualities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Process Expert
A.P. Moller-Maersk Group
03.2019 - 04.2024
- Prepared comprehensive reports on logistics performance, highlighting successes and areas for improvement.
- Performing Quality Check and Auditing the discripensis for the key Customer's
- Assessed the impact of external factors such as geopolitical events or natural disasters on logistics operations and adapted strategies accordingly.
- Maintained strong relationships with internal customers ensuring their needs were met effectively balancing competing priorities and resource constraints.
- Optimized operations, analyzed bottlenecks, and identified areas for improvement.
- Reduced costs with strategic resource allocation and capacity planning.
- Trained team members on new processes to ensure seamless adoption and maintain operational excellence.
Analyst
Mendiretta Business Solutions PVt ltd
10.2015 - 01.2017
- Analysed performance test results, making enhancement suggestions based on [Loan Servicing] inefficiencies and faults.
- Conducted performance tests, assessing features including functionality, reliability, performance and quality.
- Implemented methodologies to keep team operating consistently and produce reliable results for development team.
- Examined user requirements and verified program functionality and performance against targets.
- Trained junior team members of quality standards and testing procedures.
- Wrote and updated manual test cases, maintaining optimal organisation for team productivity.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Monitored and reported consumer complaints, highlighting trends and triggering action plans for immediate response.
- Analyses test results, documenting findings and making recommendations for corrective actions.
Process Asosciate
Ocwen Financial Corporation India Pvt LTD
11.2011 - 07.2014
- Established effective communication channels within the team to facilitate seamless operation of processes.
- Maintained up-to-date knowledge of industry trends and technologies to drive innovation in processes.
- Maintained up-to-date knowledge of accounting standards and practices, applying this knowledge to improve financial operations.
- Conducted monthly reconciliations of bank accounts, highlighting discrepancies and rectifying errors promptly.
- Developed and maintained internal controls for cash management, safeguarding company assets against fraud and errors.
- Conducted variance analysis between budgeted and actual financial performance, identifying areas for financial improvement.
- Prepared accurate financial statements, including balance sheets and profit and loss accounts, for senior management review.
Education
B.Com - Accounting
Pune University
2011
12th - HSC BOARD
G.S.M Jr College
2008
10th - SSC BOARD
G.S.M School
2006
Skills
- Operational excellence
- Workflow design
- Knowledge transfer
- Process mapping
- Requirements gathering
- Customer experience
Languages
English
Proficient
C2
Marathi
Proficient
C2
Hindi
Proficient
C2
Punjabi
Proficient
C2
Tamil
Beginner
A1
Personal Information
- Nationality: INDIAN
- Marital Status: MARRIED
- Gender: Female
- Date of Birth: 18121990
Accomplishments
- Recognized by management for LEADERSHIP behavior, leading as Acting Team Lead.
- Achieved 98% by completing productivity with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Created and developed critical policies to consistently exceed quality and production targets.
- Supervised team of 65 staff members.
- Collaborated with team of 15 in the development of [Seago Maersk line].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Nam Call Training - 6months
- Six sigma ( 1st level)
- Agile Projects
- CSR Representative
Timeline
Process Expert
A.P. Moller-Maersk Group
03.2019 - 04.2024
Analyst
Mendiretta Business Solutions PVt ltd
10.2015 - 01.2017
Process Asosciate
Ocwen Financial Corporation India Pvt LTD
11.2011 - 07.2014
12th - HSC BOARD
G.S.M Jr College
10th - SSC BOARD
G.S.M School
B.Com - Accounting
Pune University
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