Priya Krishnamoorthi
Presales - DAE SS
Chennai
Summary
Experienced in IT operations and successful project delivery. Resourceful automation consultant to provide appropriate suggestions based client daily data & tool landscape to increase productivity, governance, and ROI. Proficient in identifying client needs, developing tailored solutions, and effectively communicating technical concepts to diverse audiences. Skilled in optimizing processes, enhancing efficiency, and ensuring project success through collaborative teamwork. Seeking opportunities to leverage expertise in Pre-sales and IT operations to contribute to the growth and excellence of a dynamic organization. Conducted trainings on business processes, new platform or tool utilization within team for current members and new comers. Provided demo for clients on platform/tool during orals and external team on new business processes implemented on request.
Overview
11
11
years of professional experience
5
5
Certificates
3
3
Languages
Work History
Presales - DAE SS
Global Solutions Architecture(GSA), Cognizant
06.2022 - Current
- Debt Analysis, FTE/Cost/Resource reductions & estimates to suggest a suitable automation technology for implementation
- Working along with delivery, account & different service line SA/leads to propose solutions on any RFP and RFI received.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Assessed business requirements to forecast annual budgetary operational costs.
- Collaborated with stakeholders to define project objectives and criteria.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Deployed predictive analytics models to forecast future trends.
Senior Systems Engineer
Cognizant
Chennai
12.2019 - 06.2022
- Standard practice of ITIL Methodology to analyze and streamline existing business processes.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Created manuals and taught training sessions to educate co-workers on new systems.
- Assisted employees with resolving network problems at remote locations.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Delivered helpdesk service and support to customers.
- Documented system configuration, mapping and processes.
- Performed root cause analysis to provide resolutions for production issues.
Sr. Technical Associate
Tech Mahindra
Chennai
04.2018 - 09.2019
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
Social Worker
Global Network For Equality
01.2017 - 03.2018
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Helped to develop new coping mechanisms and techniques to drive behavior modification.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
Fundraiser
Home Fundraising
Birmingham
03.2016 - 05.2016
- Macmillan Cancer Support, Bernardo’s Children's Charity, and
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Conducted research to identify and target potential donors for fundraising campaigns.
- Developed and implemented marketing campaigns targeting donors.
Support Engineer
CSS Corp Solutions
Chennai
10.2012 - 10.2014
- Provided L1 support to North American/European users in 24/7 uptime environment, often working different shifts to accommodate time zones.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Collaborated with outside departments to implement system-wide improvements.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
- Configured and tested new software and hardware.
Education
PG Diploma - Molecular Biology
Coventry University
Coventry 9 2015 - 9 2016
Bachelor of Science - Microbiology
Madras Christian College
Chennai 6 2009 - 5 2012
Skills
Proficient in English
Certification
Licensed AWS Cloud Practitioner
Additional Information
- Open to learn.
Timeline
Presales - DAE SS
Global Solutions Architecture(GSA), Cognizant
06.2022 - Current
Senior Systems Engineer
Cognizant
12.2019 - 06.2022
Sr. Technical Associate
Tech Mahindra
04.2018 - 09.2019
Social Worker
Global Network For Equality
01.2017 - 03.2018
Fundraiser
Home Fundraising
03.2016 - 05.2016
Support Engineer
CSS Corp Solutions
10.2012 - 10.2014
PG Diploma - Molecular Biology
Coventry University
9 2015 - 9 2016
Bachelor of Science - Microbiology
Madras Christian College
6 2009 - 5 2012
Licensed AWS Cloud Practitioner
May 2022
Licensed ITIL® Foundation Certificate in IT Service Management
Oct 2020
Microsoft Certified: Azure AI Fundamentals
Oct 2022
Gen AI, Cognizant
Sep 2023
External Training on Resolve, Datadog, Moogsoft - Cognizant Affiliated
Aug 2023
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