PRIYA KUMARI

Order Management Specialist

• Processed customer orders using SAP ERP, ensuring accuracy and efficiency in order management.
• Coordinated with logistics partners to achieve seamless order fulfillment and timely shipping.
• Communicated with clients to confirm order details, and resolve discrepancies or issues.
• Managed inventory levels to guarantee product availability, and minimize stockouts.
• Monitored order statuses, and provided proactive updates to customers on progress.
• Collaborated with sales teams to address customer inquiries and support business needs.
• Trained and mentored new team members on order processing procedures and best practices.

Aftermarket Service Contract Billing.

• Generation of invoices upon order completion, and maintained detailed transaction records.
• Partnered with the finance team to ensure timely billing cycle completion.
• Reviewed and interpreted contract plans, billing requirements, and specifications.
• Processed customer invoices in SAP while maintaining accurate documentation and sharing it with the customer.
• Communicated with clients to resolve billing inquiries, and provide support.
• Collaborated with team members to identify and implement process improvements.
• Resolved discrepancies between customer remittances and invoices received.
• Supported cross-departmental needs by providing billing and documentation assistance.
• Monitored accounts receivable activity to ensure timely invoice generation.
• Participated in workshops, seminars, and training programs to stay updated on industry practices and federal regulations.

• Conducted detailed credit analyses of reports, applications, and financial data to ensure sound lending decisions.
• Assessed credit card applications for compliance with bank policies and customer creditworthiness.
• Streamlined underwriting workflows with cross-functional teams, reducing average processing time by 20%.
• Implemented risk management strategies to minimize potential credit losses, while supporting portfolio growth.
• Developed and updated credit policies in partnership with senior management, aligning with evolving market trends.