Priya Mahawar
New Delhi
Summary
Motivated & Ambitious Results-driven Showroom Manager with over 15+ years of extensive experience in retail sales leadership, showroom operations, sales management, and customer relationship management. Proven expertise is driving sales revenue growth, optimizing product assortments and streamlining operational efficiencies while consistently exceeding customer satisfaction standards. Skilled in leading and training teams, achieving high customer satisfaction and retention rates, and ensuring seamless product dispatch. Recognized for cultivating high performing teams and delivering premium, impactful customer experiences.
Overview
16
16
years of professional experience
Work History
Showroom Manager
Bathline India PVT Ltd.
New Delhi
06.2017 - Current
- Lead Team: Staff training programs, improving team knowledge and expertise in product specifications, which resulted in more effective customer service and sales.
- Customer Experience: Enhanced client satisfaction by delivering a seamless, personalized experience, ensuring high levels of repeat business and referrals. Optimized product selection for architects, managing a diverse inventory of 100+ products to meet client specifications and project requirements.
- Team Management: Delegate tasks aligning with team strengths, monitor progress and provide feedback to drive performance and productivity.
Business Development Executive (BDE)
Ritik Ceramics
Mumbai
02.2013 - 06.2016
- Cultivated client relationships by facilitating seamless collaboration between external customers and internal teams.
- Collaborated closely with Architects, enhancing service quality and optimizing project execution.
- Enhanced sales performance by strategically organizing showroom operations and optimizing product presentation.
- Completed comprehensive management training focused on customer needs and sales support.
- Designed and executed customized solutions aligned with client.
Team Leader
Hometown-Future Group
Mumbai
02.2011 - 01.2013
- Directed a team of 8 professionals, overseeing product selection across 8 international brands.
- Streamlined operational workflows, enhancing efficiency and ensuring closer alignment with evolving customer requirements.
- Improved team problem-solving and decision-making capabilities, leading to accelerated project delivery times.
Management Trainee
Graffiti India Pvt. Ltd.
Mumbai
06.2010 - 02.2011
- Underwent management training with a focus on understanding and addressing client needs.
- Enhanced client satisfaction by designing and executing customized plans tailored to individual needs, fostering long term relationships and repeat business.
Education
Master of Business Administration -
Rai University
MumbaiBachelor of Science -
Sacred Heart Degree College
SitapurIntermediate -
Sumitra Modern School
SitapurHigh School -
Sumitra Modern School
SitapurSkills
- Time management
- Organized Approach
- Quick Learning
- Staff training
- Leadership
- Client relation
- Project management
- Showroom Management
- Retail Operations
- Inventory management
Timeline
Showroom Manager
Bathline India PVT Ltd.
06.2017 - Current
Business Development Executive (BDE)
Ritik Ceramics
02.2013 - 06.2016
Team Leader
Hometown-Future Group
02.2011 - 01.2013
Management Trainee
Graffiti India Pvt. Ltd.
06.2010 - 02.2011
Master of Business Administration -
Rai University
Bachelor of Science -
Sacred Heart Degree College
Intermediate -
Sumitra Modern School
High School -
Sumitra Modern School