Priya Menon

· Act as the primary point of contact for clients, maintaining strong relationships and ensuring client satisfaction.

· Understand clients' business objectives and develop strategies to meet their needs effectively.

· Regularly communicate with clients to gather feedback, address concerns, and provide updates on projects.

· Coordinate with internal teams (creative, marketing, production) to ensure projects are delivered on time and meet client expectations.

· Manage project timelines, resources, and deliverables to ensure smooth execution.

· Conduct regular project status meetings with clients to review progress and address any issues.

· Oversee all aspects of client accounts, including budgeting, invoicing, and financial reporting.

· Ensure timely billing and collection of payments from clients.

· Collaborate with clients to develop comprehensive marketing and advertising strategies aligned with their business goals.

· Analyze market trends and competitor activities to identify opportunities for client growth.

· Provide strategic recommendations to clients to enhance their brand visibility and market presence.

· Prepare regular performance reports for clients and internal stakeholders.

· Act as a liaison between clients and internal stakeholders to ensure clear and efficient communication.

· Demonstrate strong problem-solving abilities to address client challenges and resolve issues in a timely manner.

· Identify new business opportunities within existing client accounts and actively participate in the development of proposals and pitches.

· Assist in the expansion of client accounts by upselling additional services and solutions.

· Cultivate long-term relationships with clients to ensure repeat business and client retention.

· Currently involved in online marketing and lead generation activities, while also identifying new business opportunities and leading proposal processes.

· Analyze large datasets using advanced analytical tools and techniques to derive valuable insights.

· Develop visually compelling dashboards and reports to communicate analytical findings effectively to stakeholders.

· Collaborate closely with clients to understand their business objectives and offer data-driven recommendations.

· Maintain strong client relationships, ensuring satisfaction and addressing concerns promptly.

· Collaborating with cross-functional teams to identify business needs and develop analytical solutions.

· Conducting thorough data cleaning, validation, and transformation to ensure data accuracy and integrity.

· Continuously updating skills and knowledge to stay abreast of industry trends.

· Participating in brainstorming sessions and workshops to drive innovation and problem-solving within the organization.

· Oversee entire 3D animation production process from conception to delivery.

· Manage multiple projects simultaneously, handling scheduling, budgeting, and resource allocation for 3D animations.

· Collaborate closely with creative teams to align artistic vision with project goals and client expectations, encompassing script development, storyboarding, character design, and animation in both 3D formats.

· Serve as main point of contact for clients, ensuring open communication and addressing feedback promptly.

· Conduct regular quality checks to maintain industry standards and client satisfaction.

· Develop and manage production budgets for projects, tracking expenses and ensuring cost-effectiveness.

· Identify and mitigate potential risks to ensure smooth project execution and successful outcomes.

· Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

· Provide comprehensive support to sales personnel involved in the AT&T project at IBM.

· Assist in filling sales input forms required from clients to create accurate network frames for both business and personal use.

· Ensure adherence to client timelines by promptly submitting forms and following up on any outstanding documentation.

· Collaborate with internal departments to facilitate the seamless transfer of completed forms and network design frames for further processing.

· Maintain meticulous records of all client interactions and form submissions to ensure accuracy and compliance.

· Proactively identify and address any issues or challenges that may arise during the form submission and processing workflow.

· Continuously seek opportunities to optimize and improve the efficiency of the form submission and network design process.

· Contribute to the overall success and satisfaction of AT&T clients by providing exceptional sales support services.

· Manage and resolve sales escalations efficiently and effectively within the defined TAT.

· Serve as the primary point of contact for handling escalated sales issues, inquiries, and concerns from clients or internal stakeholders.

· Conduct thorough investigations to understand the root cause of sales escalations and develop appropriate action plans for resolution.

· Collaborate closely with sales personnel, account managers, and other relevant teams to address escalated issues promptly.

· Oversee day-to-day administrative tasks at both branches in Trivandrum and Kochi.

· Manage facilities, including office space, equipment, and supplies.

· Ensure seamless communication and coordination between departments.

· Develop and execute HR strategies to attract, retain, and develop talent.

· Lead recruitment efforts, from job posting to candidate selection and onboarding.

· Conduct regular performance evaluations and provide constructive feedback to employees.

· Provide support in creating JD & SOP’s

· Organize and facilitate team-building activities and employee engagement initiatives.

· Address employee concerns promptly and resolve conflicts effectively.

· Promote a positive work culture that values diversity, inclusion, and collaboration.

· Maintain accurate records and documentation related to HR and administrative functions.

· Implement employee welfare programs to promote well-being and job satisfaction.

· Act as a resource for employees regarding benefits, policies, and procedures.

· Provide guidance and support to employees facing personal or professional challenges.

· Support employees in their professional growth and career advancement.

· Encourage a culture of continuous learning and skill enhancement within the organization.

· Manage relationships with external vendors and service providers.

· Negotiate contracts and agreements to ensure cost-effectiveness and quality of services.

· Address any issues or concerns raised by vendors in a timely and professional manner.

· Implement measures to streamline administrative processes and reduce costs.

· Oversee day-to-day administrative operations.

· Manage office supplies and equipment.

· Coordinate appointments, meetings, and reservations.

· Develop and implement HR policies and procedures.

· Manage the recruitment and selection process.

· Conduct orientation sessions for new employees.

· Handle employee relations matters.

· Identify training needs and develop programs.

· Plan and conduct training sessions for staff.

· Ensure compliance with labor laws and regulations.

· Maintain employee records and documentation.

· Provide leadership and guidance to the team.

· Foster a positive work environment.

· Communicate effectively with staff and management.

· Plan and coordinate offsite and onsite training sessions in Dubai for Nokia MENA service centres.

· Liaise with training providers, venues, and relevant stakeholders to ensure training schedules are met effectively.

· Maintain accurate records of training schedules, participant lists, and training materials.

· Assist trainees traveling from the MENA region to Dubai with visa applications, ensuring timely processing and compliance with regulations.

· Coordinate hotel accommodations for trainees, considering their preferences and budgetary constraints.

· Arrange travel logistics, including flights, transportation, and airport transfers for participants attending training sessions in Dubai.

· Provide comprehensive support to trainers traveling to MENA region from Dubai for training purposes.

· Assist trainers with visa applications, ensuring all necessary documentation is in order.

· Arrange hotel accommodations, travel arrangements, and provide petty cash for incidental expenses during their stay in the MENA region.

· Ensure trainers have access to necessary training materials and equipment for conducting sessions.

· Serve as the primary point of contact for all training-related inquiries and coordination between internal stakeholders and external partners.

· Assist in the preparation and management of training budgets, ensuring expenses are within allocated limits.

· Monitor expenditure related to visa processing, hotel bookings, travel arrangements, and training materials, seeking cost-effective solutions where possible.

· Collaborate with trainers to develop training calendars.

· Prepare and present weekly/monthly reports to management.

· Support with Recruitment & onboarding as & when needed.

· Support Administrative tasks within the organization

· Provide exceptional customer service to O2 Mobiles clients via various communication channels (phone, email, chat).

· Handle inquiries, troubleshoot and resolve customer issues regarding O2 Mobiles products and services efficiently and professionally.

· Assist customers with account management, including billing inquiries, service activations, and upgrades.

· Effectively communicate O2 Mobiles' promotions, products, and services to customers to drive sales and enhance customer satisfaction.

· Document customer interactions accurately and comprehensively in the company's CRM system.

· Collaborate with internal teams to escalate complex customer issues and ensure timely resolution.

· Continuously update knowledge of O2 Mobiles' offerings, policies, and procedures to provide accurate and up-to-date information to customers.

· Strive to meet or exceed customer service metrics, including response time, resolution rate, and customer satisfaction scores.

· Adhere to company policies and procedures, including confidentiality agreements and data protection regulations, when handling customer information.

· Handle flight rebooking, rescheduling, and baggage claim processes for LHR and LGW airports.

· Assist passengers with flight changes, baggage claims, and other inquiries.

· Liaise with airport authorities and British Airways staff for smooth resolution of claims.

· Provide assistance to frequent flyers regarding benefits and rewards.

· Accommodate meal preferences and dietary requirements.

· Serve as primary contact for backend assistance.

· Respond promptly to customer inquiries via various channels.

· Utilize internal systems for accessing relevant documentation.

· Adhere to company and airline policies while resolving issues.

· Collaborate with cross-functional teams to address customer needs efficiently.

· Maintain accurate records of interactions in CRM system.

· Stay updated on airline regulations and industry trends.

· Strive to meet performance targets and SLAs.

· Schedule and attend meetings with clients at airports.

· Collaborate with clients to address concerns and improve services.

· Participate in online training sessions.

· Coordinate with UK-based team through online platforms.

· Conduct regular virtual meetings to share updates and address challenges.

· Foster communication and collaboration across global teams.

Providing technical assistance to Travel agencies in using SABRE software.

Tele calling to sell products & services to customers of BPL SIM cards.