Priya N

• Handled HR shared services and HR transformation by working closely with Operations team to identify process improvement opportunities
• Conducted Auditing and Quality checks on the tickets resolved in Service now pro and tasks initiated in Workday.
• Investigates and resolves problems and provides solutions which may involve a network of resources
• Managing workloads to ensure that SLAs and KPIs are met, High level of data managemrnt and building strong relationship with the clients
• Process enhancement, automation of the process.
• Process comparisons across global regions.
• Collecting, analysing and managing HR information, such as employee Promotions, Transfers and job data

changes.

• Provides Tier 1 support by answering, researching and resolving internal queries that come into the support centre I.e. Service Now Pro
• Responsible maintenance and adherence of departmental Standard Operating Procedures (SOPs) and Process Maps.
• Develop and maintain consistent ways of working and processes.
• Ensured timely issuance of Record of Employment (ROE) to Service Canada for all terminated employees
• Handled offboarding payroll activities, including benefits cancellations and updating payroll systems to reflect termination status
• Work closely with job data changes like promotions or progression, transfers, role changes,Line Manager Changes for US and Canada region.

• Verified employee data to shortlist candidates for promotions and progressions.
• Worked with HR teams across locations to confirm nominations.
• Audited nominations, handled exceptions, and collected business approvals.
• Shared finalized promotion records and issued letters to employees in India.
• Managed the Infosys Internal Job Posting (IJP) Portal:
  Posted job openings and managed applications.
  Scheduled interviews and sent selection updates.
  Handled employee queries through AHD, emails, and calls.
• Trained new team members and supported with escalations.
• Coordinated with IT teams to fix system issues.
• Maintained SOPs, forms, and generated regular process reports.
• Led weekly SLA reviews to ensure timely processing.
• Shared process reports and suggestions for improvements.