Priya Nimal
Operations / Administration / Training
Pune
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
SALES SUPPORT COORDINATOR, Learning Program Coordinator
NMIMS University
Pune
07.2014 - Current
- NMIMS Global Access School for Continuing Education, Main activities
- Conveniently using WebEx system for trainings n query solving of students
- Hands On with Salesforce, Daily updating, Reporting Creation, Analysis of Data
- Working Closely with Central Admission team for smooth function & enrollment of student
- Coordinating with 20 Authorized Enrollment Partners (AEP’s) for Pre-Enrollment and Post-Enrollment activities
- Managing a Team of 50 employees
- Handling all document queries and resolving them within TAT
- Conducting Product & Salesforce training sessions for the Authorized Enrollment Partners team members / employees
- Assistance given to students over Phone about University process
- Handling student’s queries (Walk-in & Telephonic) about University Exams, Assignments & Registration
- Visiting Authorized Enrollment Partners (AEP’s) for Performance Review Assisting the Sales Manager in achieving the targeted numbers of enrollments
- Faculty arrangements for PCP done and Faculty Payments coordination with Central Team
- Coordinating with Exam team for student’s online examination schedules & conduct
- SAS Data Visualization & Machine, Additional Project
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Received and organized vendors samples for use by sales team.
- Documented customer complaints and completed corrective action requests.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Coordinated responses and resources to handle special client requests.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Developed and maintained relationships with key accounts and existing customers.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Created product training plans centered on customer success and satisfaction.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Helped team implement successful sales strategies for complex engineering projects.
- Presented technical presentations to clients to explain product features and benefits.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Configured and modified product systems to meet customer-specific needs.
- Tracked sales data for analysis and forecasting.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Oversaw staff schedules and assignments to handle programming demands.
- Developed proposals and operational plans within assigned area.
- Increased account retention by proactively identifying areas for improvement and recommending effective strategies
- Facilitated cross-functional collaboration among various departments to streamline workflows for greater operational efficiency within the organization
- Boosted sales productivity by streamlining sales support processes and implementing new tools
- Managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process
- Conducted market research to identify emerging trends, competitor activities, and potential growth opportunities
- Expedited order processing timeframes by liaising between internal departments such as shipping, finance, and production teams
- Provided comprehensive training for new hires on company policies, procedures, and software systems to ensure seamless integration within the team
- Collaborated with the sales team to develop customized proposals and product offerings for prospective clients
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions
- Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance
- Developed strong relationships with clients through consistent communication and personalized service
- Monitored inventory levels closely to avoid stockouts while minimizing carrying costs associated with excess inventory
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs
- Prepared and presented sales reports and customer profiles to upper management
- Developed working knowledge of CRM to effectively track sales leads and activities
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments
- Coordinated responses and resources to handle special client requests
- Received and organized vendors samples for use by sales team
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities
- Documented customer complaints and completed corrective action requests
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues
- Tracked sales data for analysis and forecasting
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence
- Conducted market research to identify trends and potential opportunities for program growth or expansion
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations
- Tracked and reported expenses accurately to manage program budgets
STUDENTS SERVICES
Nationality, INDIAN, Gender, Female, SYMBIOSIS CENTRE for DISTANCE LEARNING
Pune
06.2008 - 06.2014
- Coordinating with exam center, exam department to answers student’s queries regarding exam submission
- Working on ISO Quality Assurance
- Document verification to be done of students getting enrolled
- Coordinating with Information Centers for new admission and solving their queries regarding student’s enrollments.
- Provided exceptional service to clients, fostering strong relationships and repeat business
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly
- Strengthened client relationships through consistent follow-ups after service appointments
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Confirmed excellent customer service by quickly resolving customer concerns
Education
MASTERS OF BUSINESS MANAGEMENT - Human Resources Management
BHARTI VIDYAPEETH DEEMED UNIVERSITY
Pune, Maharashtra, India 01.2010 - 04.2013
Bachelor of Commerce - Accounting
MES Garware College
Pune, Maharashtra, India 01.2005 - 04.2009
Skills
Social and organizational skillsundefined
Certification
BACHLORS OF COMMERCE
Timeline
SALES SUPPORT COORDINATOR, Learning Program Coordinator
NMIMS University
07.2014 - Current
MASTERS OF BUSINESS MANAGEMENT - Human Resources Management
BHARTI VIDYAPEETH DEEMED UNIVERSITY
01.2010 - 04.2013
STUDENTS SERVICES
Nationality, INDIAN, Gender, Female, SYMBIOSIS CENTRE for DISTANCE LEARNING
06.2008 - 06.2014
Bachelor of Commerce - Accounting
MES Garware College
01.2005 - 04.2009
Similar Profiles
Nandana NarayananNandana Narayanan
Territory Manager at NMIMS UniversityTerritory Manager at NMIMS University
DEEPA KRISHNANDEEPA KRISHNAN
Assistant Professor at Mukesh Patel School of Technology, Management, and Engineering, NMIMS UniversityAssistant Professor at Mukesh Patel School of Technology, Management, and Engineering, NMIMS University
Amit ModakAmit Modak
Marketing Manager – Digital | Events | Outdoor | PR at NMIMS (Deemed to be University)-MumbaiMarketing Manager – Digital | Events | Outdoor | PR at NMIMS (Deemed to be University)-Mumbai
KHUSHBOO RELANKHUSHBOO RELAN
Data Analyst Intern at LabmentixData Analyst Intern at Labmentix
AKSHAY KHAIRNARAKSHAY KHAIRNAR
Software Engineer at Josh Software Pvt.Ltd.Software Engineer at Josh Software Pvt.Ltd.