Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Disclaimer
Summary
Timeline
Generic
PRIYA PANDEY

PRIYA PANDEY

Ghaziabad

Overview

5
5
years of professional experience

Work History

Payroll Assistant

Mankind Pharma
Ghaziabad
12.2022 - Current
  • Oversaw payroll vendor operations, ensuring adherence to statutory regulations and internal policies for accurate and timely processing.
  • Collaborated with the accounts team to resolve payroll discrepancies and address employee/vendor queries.
  • Developed and maintained comprehensive reports to facilitate decision-making processes for senior management.
  • Created weekly and monthly reports to monitor budget and expenses.
  • Organized and maintained accurate records of customer information, including payments and TDS.
  • Managed procurement process by creating POs and handling MIRO transactions in SAP.

Key Account Executive

V-Xpress
10.2021 - 11.2022
  • Increased customer service levels by extracting relevant information through data mining, identifying prospects, and analyzing competition study based on various non-compliance and metric statuses from MIS data
  • Ensured daily monitoring and analysis of stock movements to optimize operations
  • Managed all details of service level agreements (SLA) with clients, ensuring compliance and satisfaction
  • Delivered concise Daily, Weekly, and Monthly MIS reports to relevant departments incorporating advanced Excel techniques for creating presentations as well as graphical and analytical representations
  • Performed ad-hoc analysis on operations data using a wide range of Excel formulas including VLOOKUP,SUM,HLOOKUP,Pivot,data validation,and conditional formatting.
  • Managed major key account, Schneider Electric, by handling customer escalations and monitoring aging stocks to maintain SLA compliance.

Service Coordinator & MIS Executive

Rivigo Service Pvt Ltd
12.2019 - 05.2022
  • Extracted and analyzed relevant information using data mining techniques, resulting in the identification of prospects and competition studies based on daily, weekly, and monthly MIS data.
  • Formulated multiple scorecards and metric analysis reports for various branches, including daily analysis on Aging CNS, In-stock reports, Customer Excellence, and Operations Excellence metrics.
  • Worked in conjunction with multiple U.P. branches
  • Enhancing service performance by resolving operational issues
  • Served as a Service Coordinator for the entire cluster, leading Customer Satisfaction Programs and overseeing operational activities at ops:Tracker
  • Effectively oversaw the management of a dashboard and tracker to track pending issues across multiple customers and branches.
  • Effectively handled operations escalations for over 10 branches in the Noida cluster, fostering seamless communication through regular huddles and coordination meetings with branch managers.
  • Demonstrated ability to build productive relationships, resolve complex issues, and foster customer loyalty.

Education

Operations - PGDM -

Institute of Management Technology (IMT), Ghaziabad
07.2021

B.COM -

Mahatma Gandhi Kashi Vidyapith
03.2015

Senior Secondary -

St. Xavier's School
03.2012

Secondary School -

St. Xavier's School
03.2010

Skills

  • SAP
  • ERP
  • Chat GPT
  • Macro
  • Power BI (Pursuing)
  • Data Management
  • Payroll Queries
  • Year-end reporting
  • Maintaining files
  • Records Management
  • Report Preparation

Personal Information

Title: PAYROLL ASSISTANT

Hobbies and Interests

  • Painting
  • Travelling
  • Music
  • Sports

Disclaimer

I hereby declare the authenticity of all the information in my résumé.

Summary

With over 5 years of experience, I excel as a Payroll Assistant & Data Management professional at Mankind Pharma. I am detail-oriented, organized, and possess a strong understanding of processes and data regulations. I have a proven track record of accurately processing vendor payments, maintaining payroll records, and resolving discrepancies. Proficient in payroll software and Excel spreadsheets. Previously, I held roles as a Service Coordinator, specializing in MIS Reporting & CRM at Rivigo Pvt Ltd & Vxpress Pvt Ltd. I managed MIS, SLA, daily/weekly call data, and created impactful PPT presentations. I am adept at working on scorecards to drive operational excellence.

Timeline

Payroll Assistant

Mankind Pharma
12.2022 - Current

Key Account Executive

V-Xpress
10.2021 - 11.2022

Service Coordinator & MIS Executive

Rivigo Service Pvt Ltd
12.2019 - 05.2022

Operations - PGDM -

Institute of Management Technology (IMT), Ghaziabad

B.COM -

Mahatma Gandhi Kashi Vidyapith

Senior Secondary -

St. Xavier's School

Secondary School -

St. Xavier's School

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