PRIYA PANDEY
Ghaziabad
Overview
5
5
years of professional experience
Work History
Payroll Assistant
Mankind Pharma
Ghaziabad
12.2022 - Current
- Oversaw payroll vendor operations, ensuring adherence to statutory regulations and internal policies for accurate and timely processing.
- Collaborated with the accounts team to resolve payroll discrepancies and address employee/vendor queries.
- Developed and maintained comprehensive reports to facilitate decision-making processes for senior management.
- Created weekly and monthly reports to monitor budget and expenses.
- Organized and maintained accurate records of customer information, including payments and TDS.
- Managed procurement process by creating POs and handling MIRO transactions in SAP.
Key Account Executive
V-Xpress
10.2021 - 11.2022
- Increased customer service levels by extracting relevant information through data mining, identifying prospects, and analyzing competition study based on various non-compliance and metric statuses from MIS data
- Ensured daily monitoring and analysis of stock movements to optimize operations
- Managed all details of service level agreements (SLA) with clients, ensuring compliance and satisfaction
- Delivered concise Daily, Weekly, and Monthly MIS reports to relevant departments incorporating advanced Excel techniques for creating presentations as well as graphical and analytical representations
- Performed ad-hoc analysis on operations data using a wide range of Excel formulas including VLOOKUP,SUM,HLOOKUP,Pivot,data validation,and conditional formatting.
- Managed major key account, Schneider Electric, by handling customer escalations and monitoring aging stocks to maintain SLA compliance.
Service Coordinator & MIS Executive
Rivigo Service Pvt Ltd
12.2019 - 05.2022
- Extracted and analyzed relevant information using data mining techniques, resulting in the identification of prospects and competition studies based on daily, weekly, and monthly MIS data.
- Formulated multiple scorecards and metric analysis reports for various branches, including daily analysis on Aging CNS, In-stock reports, Customer Excellence, and Operations Excellence metrics.
- Worked in conjunction with multiple U.P. branches
- Enhancing service performance by resolving operational issues
- Served as a Service Coordinator for the entire cluster, leading Customer Satisfaction Programs and overseeing operational activities at ops:Tracker
- Effectively oversaw the management of a dashboard and tracker to track pending issues across multiple customers and branches.
- Effectively handled operations escalations for over 10 branches in the Noida cluster, fostering seamless communication through regular huddles and coordination meetings with branch managers.
- Demonstrated ability to build productive relationships, resolve complex issues, and foster customer loyalty.
Education
Operations - PGDM -
Institute of Management Technology (IMT), Ghaziabad
07.2021
B.COM -
Mahatma Gandhi Kashi Vidyapith
03.2015
Senior Secondary -
St. Xavier's School
03.2012
Secondary School -
St. Xavier's School
03.2010
Skills
- SAP
- ERP
- Chat GPT
- Macro
- Power BI (Pursuing)
- Data Management
- Payroll Queries
- Year-end reporting
- Maintaining files
- Records Management
- Report Preparation
Personal Information
Title: PAYROLL ASSISTANT
Hobbies and Interests
- Painting
- Travelling
- Music
- Sports
Disclaimer
I hereby declare the authenticity of all the information in my résumé.
Summary
With over 5 years of experience, I excel as a Payroll Assistant & Data Management professional at Mankind Pharma. I am detail-oriented, organized, and possess a strong understanding of processes and data regulations. I have a proven track record of accurately processing vendor payments, maintaining payroll records, and resolving discrepancies. Proficient in payroll software and Excel spreadsheets. Previously, I held roles as a Service Coordinator, specializing in MIS Reporting & CRM at Rivigo Pvt Ltd & Vxpress Pvt Ltd. I managed MIS, SLA, daily/weekly call data, and created impactful PPT presentations. I am adept at working on scorecards to drive operational excellence.
Timeline
Payroll Assistant
Mankind Pharma
12.2022 - Current
Key Account Executive
V-Xpress
10.2021 - 11.2022
Service Coordinator & MIS Executive
Rivigo Service Pvt Ltd
12.2019 - 05.2022
Operations - PGDM -
Institute of Management Technology (IMT), Ghaziabad
B.COM -
Mahatma Gandhi Kashi Vidyapith
Senior Secondary -
St. Xavier's School
Secondary School -
St. Xavier's School