Priya Pandia
Summary
Strategic technology leader responsible for defining enterprise architecture vision, ensuring high-quality and sustainable implementation practices, including AI-driven solutions, enforcing technical standards, and guiding solutions from design through operations. Acts as a trusted advisor to stakeholders while driving scalable, secure, and high-performing platforms that deliver long-term business value.
Overview
15
15
years of professional experience
Work History
Principal Architect
SAP Labs India Pvt. Ltd. (SAP Concur)
Bangalore
07.2022 - Current
- Led architectural strategy and high-level design for controlled and virtual card issuance within the expense platform, supporting a 30–40% reduction in manual expense processing and improving spend compliance across enterprise customers.
- Defined and governed the Microsoft Teams integration architecture, enabling collaboration-driven expense workflows and contributing to increased daily active usage across customers using both platforms.
- Architected the integration of an enterprise AI chatbot with the expense platform, introducing LLM-powered conversational experiences that reduced user navigation effort and improved task completion times by ~25%.
- Established and democratized a reusable AI content strategy, enabling multiple product teams to onboard to the AI platform 2× faster while ensuring consistency, governance, and scalability.
- Designed and delivered the platform’s first intelligent agent, integrated with the enterprise ecosystem, creating a foundational agent framework now used across multiple use cases in production.
- Currently leading the architecture for code-based AI agents embedded into claim submission workflows, targeting a 20–30% reduction in claim submission time and measurable improvements in customer satisfaction (CSAT).
Chief Architect
SAP Labs India Pvt. Ltd. (Everloop by SAP)
Bangalore
11.2021 - 06.2022
- Served as Chief Architect within the SAP startup program, leading the end-to-end architectural design for company onboarding and offboarding workflows, including secure lifecycle management of personal master data.
- Defined the platform communication architecture spanning UI, services, and backend systems, ensuring scalability, security, and a clear separation of concerns.
- Established the deployment and environment strategy, enabling reliable, scalable rollout, and operational consistency across tenants.
- Drove architectural decisions for a sustainability-focused platform, ensuring compliance, data protection, and extensibility to support evolving sustainability use cases.
Product Architect
SAP Labs India Pvt. Ltd. (SAP Concur)
Bangalore
09.2020 - 10.2021
- Designed a serverless architecture on AWS to enable secure, scalable vendor integrations with SAP Concur, ensuring high availability and streamlined connectivity.
- Led the General Availability (GA) launch of the vendor integration product, coordinating cross-functional delivery, vendor collaboration, and SAP Concur alignment to drive production readiness.
- Architected automation for VAT-related legal and tax rate changes, enabling zero-downtime updates and minimal manual intervention, while ensuring compliance and operational reliability.
Senior Developer/Scrum Architect
SAP Labs India Pvt. Ltd.
Bangalore
05.2018 - 08.2020
- Implement the security relevant details on the existing Tax Service Module primarily the personal data handling aspects.
- Design the micro services based architecture for Tax Service and implement couple of micro services with the queue based inter-service communication.
Developer/Scrum Architect
SAP Labs India Pvt. Ltd.
Bangalore
07.2011 - 04.2018
- Designed and developed complex SAP banking localization solutions using ABAP Objects, delivering high-quality, scalable enhancements for global financial operations.
- Led solution design and requirements analysis across multiple banking projects, translating regulatory and business requirements into robust technical architectures.
- Delivered banking localization implementations for Brazil, Russia, and the USA, ensuring compliance with country-specific regulations and integration requirements.
Education
M.Tech. - Computer Engineering
Malaviya National Institute Of Technology
Jaipur,India06.2011
B.Tech. - Computer Science
Graphic Era Institue Of Technology
Dehradun07.2009
Skills
- Cloud and AI architecture strategy
- Architecture governance and responsible AI
- AI solution design and technical leadership
- Cloud-native and distributed systems architecture
- Performance, scalability, and cost optimization
- Executive influence and technical mentorship
- Java, AWS, and SQL/NoSQL skills
Patents & Papers
- Patent - Reversible and secure watermarking using cryptography on permuted digital media, 201821030063, Patent Office India, 02/14/2024
- Paper - Building cost-effective cloud-native applications, Journal of Information Systems Engineering and Management, JISEM_02/25_AK01304, also presented in ORSI, 2023 at IISc, Bangalore
- Paper - Energy-efficient coding practices for sustainable software development, first international conference on science, engineering, and technology practices for sustainable development (icsetpsd 2023)
Timeline
Principal Architect
SAP Labs India Pvt. Ltd. (SAP Concur)
07.2022 - Current
Chief Architect
SAP Labs India Pvt. Ltd. (Everloop by SAP)
11.2021 - 06.2022
Product Architect
SAP Labs India Pvt. Ltd. (SAP Concur)
09.2020 - 10.2021
Senior Developer/Scrum Architect
SAP Labs India Pvt. Ltd.
05.2018 - 08.2020
Developer/Scrum Architect
SAP Labs India Pvt. Ltd.
07.2011 - 04.2018
M.Tech. - Computer Engineering
Malaviya National Institute Of Technology
B.Tech. - Computer Science
Graphic Era Institue Of Technology