Priya Pravin Mandal
Pune
Summary
"Specializing in Premier Client Relations for Veradigm Professional EHR Application, adept at addressing and resolving customer queries with finesse. Dedicated to providing comprehensive support and meeting all requirements for a seamless EHR experience. Passionate about enhancing client satisfaction and optimizing the usage of cutting-edge technology in healthcare.
Overview
10
10
years of professional experience
Work History
Support Consultant
Veradigm Formerly Known as Allscripts
01.2022 - Current
- Prepared employee schedules for maximum coverage during key hours.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Recruiter – Talent Acquisition
WhiteHat Junior
08.2020 - 01.2022
- Working on campaigns such as campus placements, interns hiring and experienced individuals
- Operated and maintained applicant tracking and candidate management systems.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Studied job descriptions and qualifications to determine applicant requirements.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Worked alongside global business leader to deploy new training strategies.
Senior Associate
Tech Mahindra Business Services
09.2019 - 06.2020
- Semi voice Telecom process.
- Handling calls for customer requirements for contract updates
- Handling cancellation and retaining customers.
- As per client request renewing the terms for a new period as per modified terms
- Working on various brand campaigns for business promotions.
Senior Associate (Band A)
WNS
06.2017 - 03.2019
- Semi voice processing insurance.
- Creation of policies from raw data as per client requirement.
- Handling interim requirement for changes insurance cover.
- As per client request renewing the terms for a new period as per modified terms
- Termination of policies in case of any interim requirement or at the end of policy duration.
Customer Service Executive
Credence Resource Management
05.2015 - 06.2016
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Identified and contacted customers with overdue accounts to address payment status.
- Collected on delinquent accounts to reduce overdue balances.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Documented customer payment interactions and account statuses for future reference.
- Maintained accurate records of customer accounts, payments and payment plans.
- Analyzed customer financial records to determine appropriate payment plan.
Education
HSC -
Don Bosco Junior College
01.2015
SSC - undefined
Don Bosco High School
01.2013
Bachelor of Computer Applications - Computer And Information Sciences
Himalayan University
Itanagar, India06-2024
Skills
- Versatile in dynamic environments
- Adaptable and eager to learn
- Constructive support provider
- Facilitating interpersonal communication
- Proficient in coordinating tasks
Personal Information
English, Hindi, Marathi and Bengali.
Hobbies and Interests
Listening to music., Learning from people, decorating and event management.
Accomplishments
- Felicitated “Top performer” four times for achieving 100% quality and required production as per the SLA of the company.
- Felicitated three times for achieving the Top incentive rating in the company in the annuities process as a structured settlement
- Achieved “Original award” for continued improvement and progress in the process.
- Completed Planning management, Personality development, and MS Excel Intermediate Training.
- Documented and resolved product issues, which led to quick resolutions.
- Achieved reward through effectively helping with the Team backlog, managing the team queue schedules.
- Collaborated with DevOps in the development of identifying bugs and resolving critical issues
- Resolved product issue through consumer testing.
Disclaimer
I hereby declare that the details given above are true to the best of my knowledge and belief. Date: Place: PUNE Signature (Priya Pravin Mandal)
Software
Servicenow
SQL server
Azure
Timeline
Support Consultant
Veradigm Formerly Known as Allscripts
01.2022 - Current
Recruiter – Talent Acquisition
WhiteHat Junior
08.2020 - 01.2022
Senior Associate
Tech Mahindra Business Services
09.2019 - 06.2020
Senior Associate (Band A)
WNS
06.2017 - 03.2019
Customer Service Executive
Credence Resource Management
05.2015 - 06.2016
SSC - undefined
Don Bosco High School
HSC -
Don Bosco Junior College
Bachelor of Computer Applications - Computer And Information Sciences
Himalayan University
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