Priya Purwar

· Gathered and documented business requirements for regulatory, product, and underwriting changes across issuance and buying journey front-end systems.

· Maintained version-controlled system requirement documents for each Agile iteration; ensured timely approvals from compliance, legal, and product teams.

· Created and managed user stories, epics, and tasks in Jira; tracked bugs and collaborated with developers for walkthrough, clarifications and additional inputs.

· Coordinated with IT teams for impact analysis, effort estimation, and ensured timely delivery within defined TATs.

· Raised support tickets and change requests (CRs) using internal tools; tracked progress from approval through UAT to go-live.

· Planned and supported UAT execution, including coordination with QA teams for test scenario creation and validate system changes.

· Analyzed system integration impacts and data flow across core systems and the data warehouse; ensured flagging and mapping met regulatory and compliance requirements.

· Reviewed functional requirement specifications (FRS), UI changes, and customer documents to ensure alignment with system changes and compliance standards.

· Acted as a point of contact for scope clarifications, system behavior insights, and business logic discussions across internal teams.

· Prepared MIS reports and dashboards to track CR lifecycle, UAT progress, and go-live readiness.

· Managed BAU queries related to underwriting rules and product configurations, including the latest premium developments across platforms.

· Supported channel and bank integrations across multiple products to enable seamless sales enablement and onboarding.

· Collaborated with business teams to understand sales propositions, and shared phased requirements with the IT team to drive business growth and generate revenue from various channels and verticals.

· Implemented product-level restrictions based on financial loss analysis to mitigate business risks.

· Drafted and maintained product updates in accordance with evolving regulatory guidelines and directions.

¨ Improved efficiency by tracking/reporting for SME (Small and Midsize Business) called out possible delays and flagged off risks.

¨ Facilitated support in decision-making process by defining reporting structure and reporting on a cadence to the senior management and other stakeholders.

¨ Planned & organized regular sync ups with product owners, solution-engineering teams for sprint planning, sprit velocity, sprit retrospective and tracked progress in Jira.

¨ Gained understanding of the problem statement and analyzed the root cause for problems reported via support tickets and proposed solutions- to Arrange timely training for the customers, created FAQ/Knowledge bank documents with videos and drafted business requirement to implement chatbot using confluence tool in Jira.

¨ Identified metrics to develop customer success dashboard on BI tool to obtain transparency for delivery insights.

¨ Validated industry used cases and facilitated UAT, smoke testing and regression testing for the customers as per internal requirement.

¨ Enhanced efficiency by carrying out reviews and analysis of current processes using product metrics and reports.

¨ Drafted requirement to automate reports via Omni channel platform.

¨ Trained, mentored as well as motivated product owners on agile scrum release management, grooming practices on requirement gathering, business epic backlog structure and stakeholder engagement.

¨ Accountable for maintaining backlogs, sprint planning, scrum of scrums, sprint review and sprint retrospective as well as ensuring to manage expectations business requirements which are suitably defined, understood and signed-off.

¨ Developed features on “Customer App” by maintaining seamless coordination with customer lead.

¨ Implemented testing based on certain scenarios (mostly to test fix deployed for the bugs reported by the customers in production) by tracking UAT bugs, ensuring that the changes goes live in production in agreed timelines.

¨ Generated requirement documents to support key design / process/ technical changes.

¨ Promptly resolved issues faced by the customers on app and other digital platforms as a SPOC.

¨ Ascertained that all features are working as designed to work through monitoring the app regularly.

¨ Organized periodic MIS reports around the application to provide meaningful information on its adoption and performance.

¨ Identified improvement opportunities from various sources, involving Reports, Emails, Play store, and App Store Reviews.

¨ Improved service features on digital assets such as Web form, and Whatsapp

¨ Automated the reports require to run campaigns by working with BI team.

¨ Provided the solution for the issues, bugs reported by the customers through monitoring the post deployment issues.

¨ Removed need to contact company by placing “First Time Right” processes using digital channels.

¨ Supported “AM power” application (Sales assistive tool for advisors – To book the business), analyzed issues, and gathered feedback.

¨ Acted as a single point of contact for Ampower application, which is currently having 90% retail sourcing business of the company.

¨ Worked as the primary contact for the on boarding of new sales partner, the training of platform end users as well as post go-live support to internal team and our sales partners.

¨ Conducted data analysis and published reports to management to help in driving the AMpower application adoption.

¨ Coordinated User Acceptance Testing (UAT) and BETA presentations as required on department-related projects.

¨ Managed NPS project solely & maintained monthly score over & above 75% by closing the feedback with the advisors timely.

¨ Increased the growth of sales partner database, adoption (%) of digital asset by directing sales partner and internal teams to ensure they get the most out of the platform.

¨ Published monthly report sharing of total handled production support issue, NPS feedback and play store review data.

¨ Accomplished responsibility to define and establish the overall quality strategy and approach to determine, investigate, and resolve data quality issues.

¨ Organized and implemented breakdowns and preventive maintenance procedures/activities.

¨ Managed the responsibility of audit finance, to ensure booking closure, inventory management and operations controlling by synchronizing with technical team and reported the same to the top management.