Summary
Overview
Work History
Education
Skills
ACADEMIC PROJECTS
Hobbies and Interests
Certification
Languages
Timeline
Generic

PRIYA R

Bangalore

Summary

Seeking a beginner role to enhance and explore my technical knowledge gained.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Altruist Private Limited
Bangalore
03.2023 - 04.2024
  • Provided effective assistance to Airtel Black Premium customers, ensuring prompt resolution of service and billing issues by processing refunds and adjusting bills.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Educated customers about recently introduced premium packaging and international roaming services.
  • Enhanced customer retention through effective communication of airtel black's benefits and optimizing performance levels by evaluating ticket data.

DATA RESEARCH ANALYST

INDUSTRY ERA
H.S.R LAYOUT
11.2021 - 10.2022
  • Collaborated with evaluators to collect data and perform quantitative and qualitative analysis
  • Generated regular reports for women empowerment magazines on a weekly and monthly basis
  • Accurately logged data obtained from a linkedin resource into the database, facilitating its effective use by the sales and marketing team
  • Trained newly hired employees on projects and coordinated weekly report meetings.

Education

BACHELOR OF COMPUTER APPLICATION - Computer Science

ST FRANCIS DE SALES COLLEGE
Bangalore, Karnataka
07.2021

SECONDARY EDUCATION (P.U.C) - PCMC

KRUPANIDHI PU COLLEGE
Bangalore, Karnataka
06.2017

Skills

  • SQL
  • MS WORD
  • PYTHON
  • JAVA
  • MS EXCEL

ACADEMIC PROJECTS

  • TRIMAKOVER (04/2020 - 05/2020)

             In this Software it is used for Monitoring and controlling the makeover for brides and shoots and home decor Language used: Python, Django.

  • MORE MALL (03/2021 - 08/2021)

           This project is a web based shopping system for an existing shop. The project objective is to deliver the web application via online shopping. This project is an attempt to provide the advantages of online shopping to customers of a real shop. It helps buying the products in the portal anywhere through internet by using a web application. 

Hobbies and Interests

  • READING BOOKS
  • DRAWING
  • LISTENING MUSIC

Certification

  • WORKSHOP TALLY ERP, 09/2019, 10/2019
  • WORKSHOP ON ITIMS, 07/2019, 08/2019
  • WORKSHOP ON JAVA J2EE, 06/2019, 12/2019

Languages

English
First Language
Kannada
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Beginner
A1
Telugu
Elementary (A2)
A2

Timeline

Customer Service Representative

Altruist Private Limited
03.2023 - 04.2024

DATA RESEARCH ANALYST

INDUSTRY ERA
11.2021 - 10.2022

BACHELOR OF COMPUTER APPLICATION - Computer Science

ST FRANCIS DE SALES COLLEGE

SECONDARY EDUCATION (P.U.C) - PCMC

KRUPANIDHI PU COLLEGE

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PRIYA R