Priya R. Bisht

• Managed risk governance and regulatory reporting, ensuring compliance with group policies, RBI, and other regulatory requirements.
• Prepared Power of Attorney documents as per regulatory and operational requirements, ensuring accuracy and compliance with internal and external standards.

• Reviewed and updated Department Operating Instructions (DOIs) to ensure alignment with current processes, regulatory requirements, and internal control standards. Collaborated with process owners and compliance teams to validate the accuracy, completeness, and relevance of procedural documentation.
• Ensured timely revision and version control of DOIs, facilitating smooth audits, and operational consistency across functions. Conducted periodic checks to identify outdated procedures and implemented updates to reflect system or policy changes.
• Addressed queries from internal and external stakeholders, ensuring prompt responses and adherence to compliance.
• Handled various ad hoc governance activities, including process reviews, policy updates, compliance checks, and support for internal and external audits.
• Monitored and maintained consortium account status for corporate borrowers, ensuring compliance with consortium lending norms, and coordination with member banks and financial institutions.

KCI, KRI & RCSAs Review & Reporting

• Conducted regular review, validation, and reporting of Key Control Indicators (KCI) and Key Risk Indicators (KRI) to monitor operational risk exposures and ensure timely escalation of breaches or emerging risks.
• Participated in the execution and documentation of Risk and Control Self-Assessments (RCSAs), ensuring the accuracy of risk ratings, control effectiveness, and proper action tracking for identified issues.
• Coordinated with first-line and second-line teams to ensure alignment of controls with risk appetite and regulatory requirements.
• Generated periodic risk dashboards and reports for senior management, providing insights into trends, control gaps, and mitigation progress.
• Supported internal audits and compliance reviews by maintaining up-to-date risk/control data and evidence of control performance.

Excess past due monitoring

• Monitored Excess Past Due Reports on a daily and monthly basis to ensure timely identification and resolution of overdue credit exposures, proactively preventing any breach of internal and regulatory Turnaround Time (TAT) standards.
• Coordinated with cross-functional teams (Credit Risk, Relationship Managers, and Operations) to escalate and resolve aging accounts within prescribed timelines. Maintained a TAT compliance tracker, analyzed root causes for delays, and recommended process improvements to enhance credit monitoring efficiency.

Early Alert & Credit Issue Committee Secretariat

• Managing Early Alerts (EA) meetings as an Early Alerts (EA) secretariat to the CEO (Chief Executive Officer), CCO (Chief Credit Officer), and CRO (Chief Risk Officer) of the bank.
• Preparing the EA pack for EA meetings as outlined in the early alert standards. Rolling out invites, conducting EA calls with relevant stakeholders, and circulating minutes of the meetings.
• Managing credit issue committee (CIC) meetings as the credit issue committee (CIC) secretariat to the CEO (Chief Executive Officer), CCO (Chief Credit Officer), and CRO (Chief Risk Officer) of the bank.
• Preparing the agenda for the CIC meeting, ensuring all the standing agenda items, as outlined in the CIC TOR (Terms of Reference), are included in the agenda.
• Compilation of agenda items in CIC Pack to be presented in meeting. Rolling out the invites along with CIC pack to relevant stakeholders (Business team, credit officers, SAR, SAG, CCO, CRO & CEO). Conducting CIC meetings, ensuring quorum during the meeting, and circulating minutes of the meetings to stakeholders.

Credit bureau reporting (NFRR)

• Checking and timely submission of credit bureau reporting to four bureaus (TransUnion CIBIL, Experian, CRIF Highmark, and Equifax) on a monthly (now fortnightly) basis. Analysis of rejection logs and filing revised returns for rejected cases within TAT.
• Reviewed and interpreted RBI regulations to ensure alignment with reporting. Ensured timely updates, adherence to RBI circulars, notifications, and compliance timelines.
• Collaborated with the team to implement regulatory changes into the daily process. Monitored ongoing compliance and recommended process adjustments wherever needed, which improved the overall Data Quality index from 55% in 2020 to 92% at present, and the Data Quality report from 60% in 2023 to 99% at present.
• Cleared a major backlog of open hanging accounts (non-updated accounts) for all four bureaus by filing OLMs with the bureaus.
• Resolved client disputes within defined TAT, ensuring no compensation claims from bureaus or clients by maintaining effective communication and timely issue resolution.
• Coordinated regular strategic meetings with bureaus to review upcoming regulations, interpret changes' implications, and preemptively address operational and compliance challenges, ensuring seamless adoption across business units.

Audit Coordination & Compliance support

• Acted as a key point of contact for internal and external auditors during the audit.
• Prepared, organized, and submitted audit documentation in a timely and accurate manner. Addressed the auditor’s queries with detailed explanations, supporting evidence, and follow-ups.
• Collaborated with cross-functional teams to gather necessary data and ensure audit readiness. Ensured compliance with internal controls, regulatory standards, and audit requirements.

• Statutory audit of listed clients and private companies as per firm policy.
• Tax audit as per Section 43B of Income Tax Act 1961.
• Income tax returns and TDS compliance (filing returns, revising returns, and handling income tax notices).

• VAT audits & internal audits.
• Accounting of Companies.
• Quarterly and half-yearly account reviews of companies.

• Coordinating with the managers and senior manager on the work engagements.

• Communicating effectively, coordinating with the client, and building relationships.
• Review of internal and external deliverables, which included audit opinions, audit completion documents, and audit issues documents.
• Limited review of the listed client, as per the listing agreement of the stock exchange, before the time limit prescribed by SEBI.
• Ensuring on-the-job training and development of subordinate staff.
• Applying the Accounting Standards and Standards on Auditing for the different levels of entities.
• Analytical review of the documentation to assess the adequacy and accuracy of the supporting materials.