Priya Rohan Patil

· Taking care of LCL Pricing for West Region (Mumbai /Pune /Ahmedabad).

· Meeting co loaders for effective pricing and discussion on rate levels on monthly intervals.

· Handling Sales related shipments including Branch and Corporate Sales team.

· Doing effective coordination between customer and origin office.

· Joint customer calls on biweekly basis for smooth coordination of shipments.

· Taking care of operational activity overall for the shipment handled.

· Close coordination between carrier and customers for critical/time bound shipments.

· Sharing Pre alert documents to customer and coordination with respective CHA and customer

· Issuing Delivery order / coordination with CFS team for smooth execution of shipments

and ensuring seamless service level to customers.

· Once received enquiries from customers getting quotes from pricing desk & offering the same to customers.

· Getting their feedback, if customer share us their requirement informing pricing desk, trying best to grab the biz.

· Online bidding for some customers.

· Sending nominations to origin.

· Handling total overseas correspondence. Updating customers on timely basis.

· Liasoning with Importers, CHA's, Overseas Agents for Ocean FCL cargo.

· consignments arranging from start to end.

· Providing excellent services to the existing clients.

· Liasioning with Principals & Agents at Destination for Cargo Status, Inland

· Haulage & Imports rates.

· Handling third country shipments if received any query.

· Once received pre alert from origin, Submitting manifest to our manifest team.

· Resolving any Debit note issues if available. Taking rate sheet from sales personnel

· Hand over the import charges of import shipments to invoicing dept.

· Submitting Invoices to customers as per agreed charges

· Giving customer best service & support. Providing end to end solutions.

• Worked in FM Global Logistics India Pvt Ltd as Import Manager looking overall work related to Import shipment.

• Co-ordination with overseas agent for import booking shipment.

o Handling Key Accounts.

o Mainly dealing with freight forwarders & CHA for LCL shipments

o Co-ordination with Overseas Agents for the pre-shipments activities like booking of Nomination shipments & request for Freight & Ex-works charges & updating accordingly to the customers.

o Co-ordination with Documentation dept for any issues related to manifest filing of our nomination shipments & updating accordingly to the customers. o Co-ordination with our Operations for any issues related to movement & destuffing of our nomination shipments & updating accordingly to the customers.

o Regular follow up with Customers for outstanding if provided the credit & updating the same to our accounts.

o Frequently visiting customers for New Biz & also existing customers for any issues related to shipments and trying to convince them.

o Co-ordination with Shipping lines for FCL shipment & Consol shipments o Weekly Consol planning of all sectors & if any shortage for closing consol then checking for Top up cargo with the customers supporting previously from that said sector

• Ensuring Customer Support Function of a Branch.

• Working on Customer queries related to NON-DELIVERIES, LATE DELIVERIES.

• Ensuring Prompt revert to customer.

• Helping Credit Control Teams with collection & follow up for Bill Payments.

• Preparing reports of Branch on weekly, fortnightly & monthly basis.

• Quality Check on operational activities.

• Keeping track about the Sea & Air shpt with the concern airlines or consol agent.

• Ensuring Customer Support Function of a Branch.

• Working on Customer queries related to NON-DELIVERIES, LATE DELIVERIES.

• Ensuring Prompt revert to customer.

• Helping Credit Control Teams with collection & follow up for Bill Payments.

• Preparing reports of Branch on weekly, fortnightly & monthly basis.

• Quality Check on operational activities.

• Keeping track about the Sea & Air shpt with the concern airlines or consol agent.

• Ensuring Customer Support in the department.

• Working on Customer Queries related to Flight details, IGM details, Cargo, Consol name, as work of AIR IMPORT.

• Checking of cargo as their Condition, Pkg, and Weight as per the consol Challan shown to us.

• Taking charge to keep the goods in refrigerator. Assisting the loaders to remove it as per the client's request.

• Ensuring Prompt revert to customer.