Priya Roy
Implementation Specialist
Bangalore
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Implementation Specialist
Paychex IT Solutions
Banaglore
04.2023 - Current
- Developed strong relationships with clients, fostering trust and confidence in the company.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
- Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Cultivated relationships with sales team to support and supply corrective actions.
- Created user accounts and assigned permissions.
Senior Operations Associate
Concentrix
Bangalore
12.2022 - 03.2023
- Increased customer satisfaction rates through diligent monitoring of service quality and addressing clients complaints.
- Collaborated with cross-functional teams to develop innovative solutions for complex operation
Operations Associate Sales Compliance
Byjus Think And Learn Pvt Ltd
Bangalore
04.2021 - 11.2022
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Built relationships with external stakeholders to establish seamless operations.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Supported business growth by identifying opportunities for expansion into new markets or service offerings.
- Implemented effective monitoring tools for consistent performance tracking of Scalable systems.
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.
- Communicated with coworkers by using hand signals to direct log movement.
Education
Masters Of Business Administration - Marketing And Operations
Icfai University
Tripura 04.2021
Bachelor Of Commerce - Accounting And Business Management
Maharaja Bir Bikram College
Tripura05.2019
Skills
Customer service expert
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Data Entry
Interpersonal Communication
Attention to Detail
Dependable and Responsible
Timeline
Implementation Specialist
Paychex IT Solutions
04.2023 - Current
Senior Operations Associate
Concentrix
12.2022 - 03.2023
Operations Associate Sales Compliance
Byjus Think And Learn Pvt Ltd
04.2021 - 11.2022
Masters Of Business Administration - Marketing And Operations
Icfai University
Bachelor Of Commerce - Accounting And Business Management
Maharaja Bir Bikram College