Priya S
Implementation Lead
Bangalore ,Karnataka
Summary
Results-driven implementation professional with a track record of driving successful project outcomes through strategic planning and execution. Adept at fostering collaboration among team members and aligning project initiatives with corporate objectives. Demonstrated reliability and adaptability, consistently delivering projects on time while navigating evolving requirements and priorities.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Implementation Lead
6d Technologies
Bangalore
11.2022 - Current
- Responsible for the design, architecture, installation, integration and on-going configuration of new and existing integrated systems
- Collaborated with various teams & management to understand the requirement & design the complete system
- Installed company software suite at customer site
- Having knowledge of API testing using Postman & Swagger tools
- Inspect changes before customer performs user acceptance testing
- Analyzing the system and compiling system change needs as requested by the customer
- Handle customer user acceptance, outage notification and change control procedures and documentation
- Extend user support and provide onsite/offline training to customer and support users
- Having work experience in multiple projects and various BSS modules[CRM,SRF,OCS]
- Experience in requirement gathering, Designing of test cases, and execution of test cases
- Worked on Defect/Test Management tools like JIRA
- Good at writing SQL Queries and performing Database testing
- Followed Agile Methodologies using JIRA to track sprints and stories
- Usage of CI/CD process application deployment in production environments
- Onsite experience in providing customer training about product deployment and maintenance
Senior Testing & Implementation Engineer
6d Technologies
Bangalore
04.2021 - 11.2022
- Requirement gathering from clients, developers, business analysts and management
- Experience in application deployment activities and implementing the configurations in production servers
- Yum installations and server pre requisite configurations prior application deployment
- Stack and HMP installations and configurations
- Integration testing with clients to establish the connection with network elements
- Generation and scheduling scripts for application backup, disk space, memory utilization, application and calls monitoring etc
- High level design, UAT, Operations documents and User Manual documentations
- Performed UAT with clients and supported Go-Live activities
- Provided customer onsite and offline customer training for the product maintenance after Go live
- Developed and executed thorough risk management plans for projects, identifying potential issues early on and devising effective mitigation strategies.
Implementation Engineer
6d Technologies
Bangalore
11.2018 - 07.2021
- Gathering the customer requirements and implementing the changes as per the requirement
- Work with the product development team to share the customer requirement and share the feedback post application deployment and implementation of the release provided
- Experience in deploying and implementing the configuration changes in production servers
- Involved in all the phases of testing using agile methodology- Scrum, System, E2E Integration testing and UAT phase of testing
- Testing the web application with all details updated for deals
- High level and low level test case preparation and JIRA tracking activities including dashboard preparations
- Handled internal and client demo's and provided appropriate training to the customer and provided support during the Go-Live of the product
- Handled escalations and resolved the concerns raised with appropriate solutions
- Leading a complete module with junior resources
- Knowledge in other BSS modules by interacting with module leads
Education
B.E - CSE
Sambhram Institute of Technology
Bangalore, India 08.2014 - 06.2018
Skills
- Linux Command Line Experience
- Quality assurance
- Agile Project Management
- Customer Relationship Management
- Documentation and reporting
- Quality Assurance Analysis
- Stakeholder Requirement Identification
- Jira Project Management
- Telecom - BSS, OCS, NGIN, SCP, SRP, CRM, UPC
- Web Application Functionality Testing
- Proficient in API Testing
- Conducting UAT for Server Applications
- Linux Command Line Experience
Timeline
Implementation Lead
6d Technologies
11.2022 - Current
Senior Testing & Implementation Engineer
6d Technologies
04.2021 - 11.2022
Implementation Engineer
6d Technologies
11.2018 - 07.2021
B.E - CSE
Sambhram Institute of Technology
08.2014 - 06.2018
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