Summary
Overview
Work History
Education
Skills
Timeline
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Priya Santoshi Thati

Hyderabad

Summary

Ethical Customer Service Executive highly skilled in solving customer queries and problems. Motivated to work in diverse environments, proficient in overseeing conversational stream and diffusing troublesome client circumstances. Familiar with significant client assistance programming compromise, have an uplifting outlook. Meaning to utilize my demonstrated abilities to viably fill the administrative part in customer engagement

Overview

3
3
years of professional experience

Work History

Sr. Associate-Customer Support (IBUVERIZON)

Tech Mahindra
Hyderabad
09.2022 - 06.2023
  • Verizon Sales Chats
  • Involved in client and customer calls and managed meetings
  • Handled system customer billing errors, researching issues in and working to resolve problems and inconsistencies
  • Worked in ticket handling and resolved the issues withing the SLA
  • Worked as Quality analyst

Customer Service Executive/Digital Interaction Executive

247.AI
Hyderabad
03.2020 - 04.2022
  • Involved in client and customer calls and managed meetings
  • Involved in client meeting resolving warranty services issues in the application
  • Handled system customer billing errors, researching issues and working to resolve problems and inconsistencies
  • Worked in ticket handling and resolved the issues within the SLA
  • Developed strong, long-term client relationships by proactively updating them on deals, promotions, and loyalty discounts
  • Conducted general administration duties including email writing, answering external calls, creating reports, and scheduling customer meetings
  • Resolved technical and customer issues with the product services
  • Worked as Quality analyst and Assisting new joiners and helping them regarding process & also managing team

Education

BACHELORS OF COMMERCE -

Swami Vivekananda University
01.2018

Skills

  • OS UNIX AND WINDOWS
  • CUSTOMER SERVICE TECHNIQUES
  • CUSTOMER SERVICE AND SUPPORT
  • EXCEL
  • TECHNICAL SUPPORT SERVICES
  • Self-motivated and confident Good at time managing and quick at learning interesting things
  • Strong team working and hard working
  • AT&T tv chats Involved in client and customer calls and managed meetings
  • Involved in client meeting resolving warranty services issues in the application
  • Handled system customer billing errors, researching issues in and working to resolve problems and inconsistencies
  • Worked in ticket handling and resolved the issues withing the SLA
  • Developed strong, long-term client relationships by proactively updating them on deals, promotions and loyalty discounts
  • Conducted general administration duties including email writing answering external calls, creating reports and scheduling customer meetings
  • Resolved technical and customer issues with the product services
  • Worked as Quality analyst and Assisting new joiners and helping them regarding process & also managing team

Timeline

Sr. Associate-Customer Support (IBUVERIZON)

Tech Mahindra
09.2022 - 06.2023

Customer Service Executive/Digital Interaction Executive

247.AI
03.2020 - 04.2022

BACHELORS OF COMMERCE -

Swami Vivekananda University

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Priya Santoshi Thati