Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Interests
Timeline
Generic

Priya Sathyanarayanan

Scrum Master (SAFe Practitioner 5)
Pune

Summary

Experienced Software Engineer with over 14 years of experience in IT industry. Excellent reputation for resolving problems and improving customer satisfaction. Instrumental Scrum Master bringing 5 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. My Goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
5
5
Languages

Work History

Scrum Master

TCS
Pune
03.2018 - Current
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Researched current trends to stay knowledgeable in Scrum methods.
  • Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
  • Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
  • Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.

Senior Production Support Analyst

TCS
Pune
01.2017 - Current
  • Worked as Production Support Analyst to support a Bank's Production service in Payments domain.
  • Followed shift ROTA system and logged in out of office hours promptly as required to support critical Production issues.
  • I have also managed communication with stakeholders , frequently updating them on the status and progress of issues with ETA of resolution.
  • Post incident resolution, I have also managed RCA and ensured that any fixes needed to prevent recurrence of issues are implemented and monitored in Production.
  • After I transitioned to a Scrum Master role, I still continued to be on Escalation for Production support. Team would reach out in case there are critical Production issues which needed assistance from Seniors.

Education

Bachelor of Computer Science - Computer Science

Ramarao Adhik Institute of Technology
Mumbai
06.2004 - 06.2008

High School - Science

HOCL School
Rasayani, Mumbai
06.2007 - 06.2008

Skills

    Customer interaction

undefined

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 11 members in the ISO migration project.
  • Documented and resolved the issues faced in Issue log which led as a learning and helped us improve deliverables in the next Sprint.
  • Supervised team of 11 staff members at client side and also managed a 20 member team in my parent company TCS.
  • Received outstanding feedback from the client for my dedication, sincerity, multi tasking abilities and for being a quick learner.
  • My billing rate was also increased by the client owing to my excellent performance in Delivery and Management.

Additional Information

  • I am a certified SAFe Practioner.
  • My focus is always on learning on the job as well as learning through web based trainings.
  • I am very organized and focused on each task given, having a detailed plan of action for completing even the minutest task.
  • I have been entrusted with the responsibility of being an OIC (Officer in Charge) at the client location whenever the client head of department is on vacation. This is a great privilege for me as I was chosen for this responsibility among the senior permanent staff being present in the team.
  • I am also assigned various responsibilities and operational tasks to take care of for my parent company TCS, due to the trust and experience that I carry due to my past accomplishments.
  • Delivery Managers and Delivery Leads have immense faith in my capabilities and entrust me with critical responsibilities to fulfill.

Certification

SAFe Practitioner

Interests

Music

Dance

Teaching

Drawing

Reading

Travelling

Cooking

Finance

Timeline

SAFe Practitioner

08-2021

Scrum Master

TCS
03.2018 - Current

Senior Production Support Analyst

TCS
01.2017 - Current

High School - Science

HOCL School
06.2007 - 06.2008

Bachelor of Computer Science - Computer Science

Ramarao Adhik Institute of Technology
06.2004 - 06.2008
Priya SathyanarayananScrum Master (SAFe Practitioner 5)