Priya Sharma
Summary
14+ years of IT experience in project and program management, consulting, and software development, with certifications in project management (PMP), agile methodologies (CSM and SAFe), IT service management (ITIL) and Advanced Java (SCJP). I leverage my expertise in enterprise engineering solutions, cloud technologies, web services, and APIs to deliver system integration solutions that meet business needs. As a technical program manager and IT consultant, I have managed the delivery of Enterprise Engineering, EngOps, Cloud Infra, Big Data & Analytics, Data Management and Governance solutions for global businesses in domains, such as Internet, pharmaceutical, retail, IT, telecom and cybersecurity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager
Vanguard
Malvern
10.2023 - 03.2024
- Enabled enterprise solutions for design and deployment of Identity & Access Management within Vanguard Enterprise, Security & Fraud Org
- This included enabling authentication and provisioning capabilities through an integrated CyberArk Privileged IAM, Okta and SailPoint IdentityIQ solution to automate access, improve security, performance and centralize compliance controls through Azure AD/LDAP
- Implemented GenAI chatbots integration with ServiceNow and improved workflow optimization
- Managed deployment of REST API operation in SailPoint IdentityNow
- Created product roadmaps, project plans, effort estimates, budget forecasts, user stories and facilitated scrum ceremonies using Jira and MS Project Server
- Led and facilitated customer engagement and field teams, as well as prioritized features for managing identities, entitlements, and role-based access controls like automated user onboarding and Offboarding, periodic Access Reviews and Compliance Audits and Real-time Security Alerts and Remediation.
Technical Program Manager
Meta
Sunnyvale
03.2021 - 09.2023
- Managed programs within Developer Support Engineering team which supports Enterprise Engineering and Business Messaging Platform to build tools & services to scale support Meta platform external developers and business partners
- Worked with a global team of engineers, program managers, and managers in APAC, EMEA, and NORAM across Enterprise Engineering (Workplace) and Business Messaging Developer Platforms (WhatsApp Business Platform, Instagram Messaging for Business)
- Managed end-to-end execution of product launch support by partnering with Business Messaging Group, Commerce Platform, Integrity, Trust & Safety, Privacy and Product Engineering teams
- Clarified interdependencies between cross-functional internal and external teams and manage pre-mortems, standups, demos, UAT, beta and product launches
- Delivered the tooling automation and data analysis that makes for efficient XFN team alignment across Product Operations teams
- Build and maintain operations Runbooks, streamline tickets escalation workflows
- Designed capacity models, OKR planning tool and a framework to forecast ticket volume based on product launches and support expansion to customers
- Partnered with cross-functional leaders to build an engineering team for Workplace partner support from scratch to improve customer experience by 30% and redesigned a significant chunk of its revenue sensitive application for better performance.
Delivery Manager
Bristol-Myers Squibb
New Brunswick
11.2019 - 03.2021
- Led setup of hybrid project management & streamlined governance framework for complex initiatives within Global Drug Development team of BMS Research and Development department
- Trained and coached the teams on Agile methodology and project management tools
- Worked closely with internal machine learning, software & hardware engineers, researchers, external partners, and vendors to help define requirements and deliverables, schedule and track project progress, coordinate with other internal teams, schedule shared resources, and manage partner relationships
- Configured Jira Project Server for teams and partners to log new requirements; and technology teams to perform feasibility/assessment and deliver the requirements using agile scrum methodology
- Automated project intake and delivery process by integrating Jira Project Server with Tableau (Portfolio dashboards and investment planning), ServiceNow (Demand Management), Github (Code repository), and Confluence (project documentation & training) using API integration on Azure cloud
- Responsible for ensuring regulatory compliance (FDA, HIPAA) and running health privacy initiatives
- Managed development of consumer health applications and software resource usage such as performance, memory use and application size.
Technical Program Manager
Nordstrom
Seattle
09.2018 - 11.2019
- Managed HauteLook’s inventory integration with Nordstrom’s unit inventory capabilities and moved critical business functions from Microsoft Dynamics GP (Great Plains) to Oracle 14 ecosystem
- Led key EDW projects and resources, including innovation-related initiatives (moving the EDW platform to the cloud; database encryption; enabling rapid experimentation etc.)
- Facilitated meta-scrum ceremonies
- Created & managed Integrated Project Plan using MS Project Server across Nordstrom’s inter-departmental teams and Business Partners (HauteLook & Trunk Club)
- Defined user stories researched appropriate technical and business solutions, and provided guidance to the team regarding system architecture, programmatic, and impact trade-offs for within the Enterprise Data Warehouse (EDW) platform on Teradata and Data Lake on Azure cloud.
Technical Program Manager
Microsoft
Redmond
03.2018 - 09.2018
- Worked on large-scale, business-critical initiatives for Cloud Infrastructure and Management team that implemented Microsoft Vision for Azure-based solutions to enterprise customers
- Played an integral role in defining Offers and Solutions’ Roadmap using success metrics to ensure customer requirements were met both in terms of solutions functionality, fundamentals, and customer success
- Coordinated inputs for planning of new region launches and existing region expansions across infrastructure acquisition and Azure
- Evaluated and prioritized competitive solutions using Visual Studio Team Services with Solution Architects and Field Sales Team for hybrid and native cloud solutions across a broad range of cloud infrastructures specializing in networking design and implementation
- Managed “IP Governance Framework” to standardize the end-to-end process for solutions’ development & release, tracked and reported, while accelerating deal velocity and driving the use of standard offers for increased margin.
Technical Project Manager
T-Mobile
Bothell
10.2017 - 03.2018
- Led a Program (EDIT) that offers one data integration test platform UI for Test Management, Execution, Monitoring, and Reporting
- The project includes BI data warehouse migrations, server/database upgrades, digital marketing, and application development
- Provided service management, orchestration, monitoring, and management requirements of Azure cloud platform
- Performed SDLC with BI Data warehouse on Oracle Platform interfacing with Power BI, Cognos, Informatica, Documentum, and SQL database applications
- Prepared, implemented, and managed Project Plan, QA Plan, and Development/QA schedules
- Designed security for source data access
- Chose the appropriate authentication mechanism, (i.e., Azure Active Directory (Azure AD), etc.)
- Designed for real-time processing by using Stream Analytics and Azure Databricks.
Senior IT Project Manager
Ericsson
Johannesburg
04.2016 - 07.2017
- Led the organization’s IT process improvement practice, overseeing a team of 10 to deliver IT Transformation & Governance, application development, and service management projects
- Worked on Ericsson Billing platform with emphasis on scripting to address gaps in vendor delivery of services
- Collaborated with Compliance and Information Security (InfoSec) for Risk Assessment, Vulnerability scans/Application
- Setup Change Management Board to ensure any changes to project scope were controlled and coordinated.
Senior Consultant
Ernst & Young LLP
Johannesburg
12.2014 - 03.2016
- Project I: Mobile Telephone Network (MTN) - Release Manager (Johannesburg, South Africa)
- Defined and reviewed the end-to-end quality of processes around the delivery of VAS services and solutions
- Supervised 8 regional Project leads and test managers to set up project schedules and manage the completion of tasks through regular status reporting
- Managed contracts, procurement, delivery, RFPs, RFOs, and SLAs for multiple projects
- Vendor performance evaluation and reporting
- Strong orientation to Quality Control
- Managed CAPEX (Motivations, PO's, Reallocations, Commitment, and Capitalization)
- Performed gap analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system
- Project II: Reliance Jio - Project Manager (Mumbai, India)
- Developed and launched formal PMO, rolling out new process improvement solutions to help IT organizations achieve CMMI level 5
- Designed and implemented transformation incident management support desk and documented all the service management processes
- Provided project status updates and project readouts to client leadership at the Executive level
- Impact analysis and value mapping of the processes executed in each cycle.
Program Manager
Chevron
Houston
03.2014 - 12.2014
- Chevron ATLAS R4 - Objective of Atlas R4 program was to implement the trading and risk management tool SolArc RightAngle for London business of Chevron
- Managed Integrated Project Plan (with peripheral systems & external dependencies) using MS Project Server & Sharepoint
- Baselining and managing the scope and estimates for the Business Design, QA, Architecture and Cutover tracks
- Defect-tracking, Root cause Analysis, recommendations to prevent re-occurrence and monitoring effectiveness.
IT Project Manager
Mahindra Comviva
11.2011 - 03.2014
- Provided Project Profitability - Revenue Forecasting (Portfolio Level)
- Created dashboards using Sharepoint for historical trends, forecasts, project roadmap, Project Traffic Light, Staffing plans, utilization, Time sheets, CAPEX/OPEX status, new initiatives etc.
Business Analyst
Dazines UK Ltd.
01.2010 - 10.2011
- Designed the UI architecture, interface, and interaction flow of applications and experiences
- Developed conceptual diagrams, wireframes, visual mockups, click-through, and prototypes
- Worked on multi-tiered web application on open-source platforms utilizing Java/J2ee, XML, SQL, JSP, Spring Framework, Struts, Web Services, JavaScript, JBOSS, MySQL, MyEclipse.
Software Developer
Red Chilli Media
01.2009 - 08.2009
- Accountable for analyzing requirements, developing designs, implementing software/web applications using Java, J2EE, JSP, WebLogic, JavaScript, HTML, and SQL
- Assisted in usability pilot and field tests to further the development of user interaction and wrote extra documentation.
Education
Master of Science (MS) - Software Engineering
Queen Mary University of London
Bachelor of Technology (BT) - Computer Science & Engineering
Maharshi Dayanand University
Skills
Project Management: Jira, Asana, MS Project Server, Sharepoint, VSTS, Confluence, Visio, Confluence, Planview, Smartsheet
Technologies & Tools: Cloud (AWS & Azure), Web Services & APIs (SOAP, REST, GraphQL Webhook), Programming languages (Java, C, HTML, XML, Javascript), NoSQL Databases (MongoDB, DynamoDB), Relational DBs (Oracle, MySQL, SQL Server), Data Analytics (Power BI, Hadoop, Tableau, Datalake), Generative AI chatbots
Business Applications: Sailpoint IIQ, Okta, CyberArk, Azure AD, Oracle MDM, ERP, NetSuite, SAP ADP, BI, RDS, Servicenow, Salesforce Service Cloud, Oracle Cloud Platform, SAP Business Technology Platform (CRM, ERP, SCM), Tableau, AWS Databricks, GitLab
Certification
- PMP (Project Management Professional), PMI
- CSM (Certified Scrum Master), Scrum Alliance
- ITIL V4 Practitioner (IT Infrastructure Library), ITIL Training Academy
- Sun Certified Java Programmer (SCJP), Sun Microsystems
- Scaled Agile (SAFe)
- Introduction to GenAI (Google Cloud)
Projects
GenAI chatbots integration with ServiceNow and workflow optimization; Sailpoint API integration with CyberArk PAM, Okta and ServiceNow WhatsApp Communities launch; Instagram recurring notifications; and WhatsApp Business platform on-prem to AWS Cloud migration Scaled Enterprise support for Meta Workplace to improve overall customer experience by 30% Nordstrom merger and acquisition of Hautelook, streamlined inventory management Onboarded Celgene drug discovery platforms on BMS post M&A Reliance Jio soft launch for employees and partners MTN IT Shared Hub enablement to reduce data center cost and testing automation Atlas R4 program to implement trading & risk management tool SolArc RightAngle for London business of Chevron
Timeline
Project Manager
Vanguard
10.2023 - 03.2024
Technical Program Manager
Meta
03.2021 - 09.2023
Delivery Manager
Bristol-Myers Squibb
11.2019 - 03.2021
Technical Program Manager
Nordstrom
09.2018 - 11.2019
Technical Program Manager
Microsoft
03.2018 - 09.2018
Technical Project Manager
T-Mobile
10.2017 - 03.2018
Senior IT Project Manager
Ericsson
04.2016 - 07.2017
Senior Consultant
Ernst & Young LLP
12.2014 - 03.2016
Program Manager
Chevron
03.2014 - 12.2014
IT Project Manager
Mahindra Comviva
11.2011 - 03.2014
Business Analyst
Dazines UK Ltd.
01.2010 - 10.2011
Software Developer
Red Chilli Media
01.2009 - 08.2009
Master of Science (MS) - Software Engineering
Queen Mary University of London
Bachelor of Technology (BT) - Computer Science & Engineering
Maharshi Dayanand University
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