Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Priya Sharma

Priya Sharma

Noida

Summary

Dynamic Assistant Manager with 10 years of experience at Genpact, excelling in cash application and accounts receivable. Proven track record in streamlining OTC processes, achieving a 98% improvement in processing accuracy. Skilled in SAP and team leadership, driving efficiency and fostering collaboration across departments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Genpact
Noida
03.2023 - Current
  • Company Overview: Rational OTC process developer with 10 years of experience.
  • Understanding the gaps of the auto-cash application, such as Payment Remittance Linking Failed (PRLF), Customer Not Identified (CNI), and working towards minimizing such errors.
  • Keeping track of customers who make payments and do not send remittances, and sending them the template of where the remittance needs to be sent and in which format we expect.
  • Making sure that the bank statements, HighRadius, and SAP transformed balances get applied within a 24-hour turnaround time.
  • Coordinating with the Collections Team and asking them to educate the customers to send remittance advice whenever they make a payment and in a specific format.
  • Coordinating with the Treasury Team to understand if there were any checks received on their end that were supposed to be received on the AR end.
  • Having the payments transferred from inter-company.
  • Providing information to other F&A teams after the month-end close of cash applications.
  • Working with the HighRadius team to resolve existing tickets and provide enhancement requests.
  • Preparing the audit report for the cash applications team and providing feedback to analysts.
  • Working with the Deductions team to analyze and research the reasons for deductions taken.
  • Coordinating with the sales team and brokers on-site and requesting that they provide us with the BOL/POD with which a deduction can be cleared.
  • Standardizing the Escalation Matrix for the Deductions Team.
  • Working with the Deductions Lead on-site and standardizing the process where we can track deduction items easily from the UDM_Dispute of SAP (ERP).
  • Ensuring the Deductions team meets the metrics set every quarter.
  • Getting trained in other areas of AR and understanding the un-saleables and invalids processes.
  • Rational OTC process developer with 10 years of experience.

Team Leader

Paytm bank pvt ltd
Noida
12.2021 - 03.2023
  • Managed end-to-end cash application processes, including daily bank reconciliations, payment posting, and remittance handling in SAP.
  • Handled accounts receivable collections, following up with customers, resolving disputes, and reducing DSO (Days Sales Outstanding).
  • Investigated and resolved customer deductions, collaborating with internal teams to validate claims, and issue credit/debit memos as needed.
  • Oversaw order management functions such as order entry, order validation, pricing verification, and backorder resolution.
  • Utilized SAP SD and FI modules for transaction processing and reporting.
  • Developed and maintained Excel-based reports and dashboards for senior management, leveraging advanced functions and automation.
  • Led a team of 15 members, ensuring timely task completion, coaching team members, and managing workload distribution.
  • Streamlined O2C processes, leading to a 98% improvement in processing time or accuracy.

Senior Analyst

NTT Data Services
Gurgaon
08.2019 - 10.2021
  • Managing a team of 11 to 12 members driving a pilot process to authenticate bot work under automation.
  • Understanding the automated work completed by the BOT and working towards validation.
  • Rigorously working on SAP.
  • Working with and understanding the ABBYY tool intelligently and accurately to read PDF documents and structure business-ready data.
  • Making efficient use of intelligent, self-learning classifications to enable and replace manual error processes with automatic document classification and processing.
  • Leading the Order to Cash, Cash Applications, and Deductions team of 10 to 15 members.
  • Preparing the monthly dashboard every month to report the SLA and achievements.
  • Being a part of the transformation and providing ideas for areas of improvement.
  • Reviewing process SOPs and making necessary changes as per the latest updates.
  • Maintaining attendance reports of the overall Order-to-Cash team.
  • Creating a manageable learning path for new joiners, and providing them with training accordingly.
  • Understanding clients' requirements in the governance calls and working with the team to implement them.
  • Connecting with the Cash Applications Team on a daily basis to understand any challenges or issues in meeting the TAT.

Process Developer

Genpact
Noida
12.2016 - 08.2019
  • Responsibility to maintain data on valid and invalid deductions.
  • Assisting in monitoring daily trade capture of OTC trades, and exception queue monitoring.
  • Working on emails sent by CCMs, sales, and providing them with the best solution in a timely manner.
  • Clearing tax on one of the tools, SAP, and generating credits to clear deductions.
  • Maintaining the trade and non-trade buckets of OTC.
  • Working for the UK Collections & Dispute Management Team and handling a portfolio of approximately 150 million, including strategic accounts.
  • Managing two major business lines and having the work distributed among three analysts.
  • Keeping track of the items that will roll over into the 180+ bucket by the end of the month.
  • Sending dunning letters to the customers who have outstanding dues at the beginning of every month.
  • Preparing the aging report for different service lines and sharing it with the team.
  • Preparing the Daily Production report, the Collections Report, and sharing them with the management.
  • Contacting business partners, account managers, and customers before following up.
  • Understanding the cases and resolving disputes.
  • Voiding the case IDs in SAP for the invoices that we have already received payment on, but were not cleared due to a system glitch.
  • Working with the Cash Apps team to write up or write off the difference amount caused by FX payments.
  • For the line items charged incorrectly on an invoice, we work with the Cash Applications and Billing team to raise a credit note for the invoice, and re-submit the updated invoice to the customer.
  • Providing additional information to the clients, such as the breakdown of fees and backup documents for line items charged on an invoice.
  • Having the invoices uploaded electronically in the client's portal, as per guidelines and special instructions from the client.
  • Raising service now tickets to the Cash Applications team on payment queries, where the client provides RA for payment made, and we don't see the payment on our end.
  • Working with the Master Data team to update the client database with any new email address, contact number, and invoicing methods.
  • Interacting with customers and setting up calls with strategic clients to understand more about their billing requirements and payment patterns.
  • Handling escalations, posting complaints or questions, and ensuring timely resolution.
  • Reviewing the over £50.00 debts open on accounts and liaising with the business to write them off if they were incorrectly raised.
  • Following the Escalation Matrix and working with the Engagement Leads for unresponsive customers.
  • Marking as suppressed for the accounts where the customer is either deceased or has gone into liquidation, and making sure no one follows up on it.
  • Assisting and guiding the engagement teams to take legal actions for non-payment of invoices.
  • Initiating installment payment plans and setting up standard payment terms with clients who are in financial difficulties.
  • Monitoring customer portals for payments and disputes.

Associate

Paytm
Noida
07.2015 - 10.2016
  • Working with the Cash Apps team to write up or write off the difference amount caused by FX payments.
  • For the line items charged incorrectly on an invoice, we work with the Cash Applications and Billing team to raise a credit note for the invoice, and re-submit the updated invoice to the customer.
  • Providing additional information to the clients, such as the breakdown of fees and backup documents for line items charged on an invoice.
  • Having the invoices uploaded electronically in the client's portal, as per guidelines and special instructions from the client.
  • Raising service now tickets to the Cash Applications team on payment queries, where the client provides RA for payment made, and we don't see the payment on our end.
  • Working with the Master Data team to update the client database with any new email, address, contact number, and invoicing methods.

Education

MBA - Finance

Amity University
Noida
12.2018

BBA -

IP College
Bulandshehr, UP
12.2015

12 -

Kendriya Vidyalaya, C.B.S.E
New Delhi, Bulandshahr
12.2012

10 -

Kendriya Vidyalaya, C.B.S.E
New Delhi
12.2010

Skills

  • Public information research
  • Industry trend analysis
  • Supplier tracking
  • Industry report reading
  • Data compiling
  • Decision making
  • OTC
  • SAP
  • Oracle
  • crm
  • Salesforce
  • ecc
  • Abbyy
  • Salesforce CRM
  • Cash application
  • Accounts receivable
  • Team leadership

Certification

  • To make the process cost reduce i have provided one lean where we can reduce 75000 cost per year and 3 FTE count reduce .

Timeline

Assistant Manager

Genpact
03.2023 - Current

Team Leader

Paytm bank pvt ltd
12.2021 - 03.2023

Senior Analyst

NTT Data Services
08.2019 - 10.2021

Process Developer

Genpact
12.2016 - 08.2019

Associate

Paytm
07.2015 - 10.2016

MBA - Finance

Amity University

BBA -

IP College

12 -

Kendriya Vidyalaya, C.B.S.E

10 -

Kendriya Vidyalaya, C.B.S.E

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