PRIYA SHINDE
Front Office & Guest Relation
Mumbai
Summary
Seeking to obtain a management position where i can utilize my skills that offer benefits and opportunities to grow and advance. hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products. leading and motivating, as well as excellent Guest relations aptitude and relationship-building skills. Overseeing operations, including maintenance, cleanliness and efficiency, monitor and report an revenue and cash float, handling vip arrivals and departure, managing duty roster & briefing on daily basis, responsible for everyday feedback & online feedback.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Guest Relations Manager
Radisson Blu Marina
09.2024 - Current
- Created monthly reports on guest feedback trends, providing valuable insights to guide improvements in operations and services.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
- Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Coordinated room upgrades or complimentary amenities when appropriate to exceed guest expectations without compromising revenue goals.
- Motivated and rewarded employees to improve engagement.
- Monitored online reviews and feedback, identifying areas for improvement and implementing changes accordingly.
- Developed and maintained strong partnerships with local attractions and tour operators to provide diverse activity options for guests during their stay.
- Collaborated with hotel staff to create personalized experiences for VIP guests, resulting in increased return visits.
- Monitored guest feedback, using to improve service and departmental operations.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Asst Guest Service Manager
Ibis Mumbai Vikhorli
04.2022 - 07.2023
- Looking after all the three areas service, spice it Restaurant, Banquet and front office
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates, With effortless smooth service
- Leading F&B team by attracting, recruiting, training and appraising talented personnel
- Develop and implement food and beverage programs and menus to ensure guest satisfaction.
- Hire, train, and supervise staff to ensure they provide guests with top quality service.
- Oversee the purchasing of food, beverages, and supplies, ensuring that quality is maintained and budgets are met.
- Ensure compliance with all health and safety regulations, as well as company policies and standard operating procedures.
- Maintain accurate inventory records of food and beverage supplies and prepare reports for management as required.
- Work with the marketing team to create promotions and events to increase revenue and profitability.
- Manage budgets and financial plans for the food and beverage department.
- Oversee and manage the daily operations of the front desk, ensuring a high level of guest service is provided to guests at all times.
- Manage guest complaints and issues, ensuring that they are resolved in a timely and satisfactory manner.
- Develop and implement standard operating procedures for the front desk, with a focus on efficiency and guest satisfaction.
- Ensure that all areas of the establishment are properly cleaned and maintained
Front Office Executive
Khyber Himalayan Resort & Spa
01.2021 - 10.2021
- Deliver excellent guest service when handling requests, complaints, and feedback.
- Build and nurture long-term relationships with guests, targeted VIPs, and customers.
- Monitor guest feedback and maintain a high level of customer service, acting on issues promptly and professionally.
- Collaborate with other departments to ensure that guest needs are effectively addressed and resolved.
- Maintain a sharp eye on operational standards, ensuring that service and presentation are consistent and of the highest quality.
- Supervise the customer service team, providing effective direction and feedback to ensure high-quality performance.
Duty Manager
Taj Vivanta
08.2019 - 02.2020
- Trained employees in essential job functions.
- Responded to guest concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Supervise and coordinate all daily operations at our establishment
- Manage a team of employees, including training, scheduling, and evaluation
- Respond to guest complaints and resolve issues in a timely manner
- Maintain a clean and organized work environment
- Monitor food and beverage quality, ensuring all items meet our high standards
- Oversee inventory management to ensure proper stock levels are maintained
Duty Manager
Leonia Resort & Spa
11.2018 - 07.2019
- Trained employees in essential job functions.
- Responded to guest concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Supervise and coordinate all daily operations at our establishment
- Manage a team of employees, including training, scheduling, and evaluation
- Respond to guest complaints and resolve issues in a timely manner
- Maintain a clean and organized work environment
- Monitor food and beverage quality, ensuring all items meet our high standards
- Oversee inventory management to ensure proper stock levels are maintained
Guest Relations Manager
Della Adventure Resort
03.2018 - 10.2018
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Remained available Number hours daily to respond to guest needs, complaints or inquiries.
- Monitored guest feedback, using to improve service and departmental operations.
- Manage and maintain Lobby decorum
- Prepare for VIP amenities For present and next day
- Detailed and personalise welcome letter for arrivals
Front Office Executive
Sahara Star
11.2017 - 03.2018
- Answer telephone calls and respond to email inquiries in a prompt and courteous manner.
- Manage and coordinate check-ins and check-outs for guests, including verifying identification information and taking payments.
- Ensure that all rooms and areas are impeccably clean and presentable, and well-organized.
- Provide accurate and timely information to guests about attractions, activities, and other nearby amenities.
- Maintain a record of all check-ins and check-outs; prepare reports and other analytical assessments as required.
- Collaborate with other departments to ensure continuity and efficiency in overall operations.
- Managing the cash Flot on everyday basis
Front Office Assistant
Peninsula Grand
06.2015 - 03.2017
- Greet guests as they arrive and check them in according to hotel policy
- Respond to guest requests for information, assistance, and service promptly and with a smile
- Keep front desk area clean, organized, and well stocked with necessary supplies
- Assist guests with luggage and other personal items as needed
- Answer and direct phone calls to the appropriate person or department
- Coordinate with other hotel staff to ensure guest needs are met and requests are fulfilled
- Maintain accurate records of guest activity and other front office operations
Education
Hsc Commerce -
Open University
Swami Vivekananda Open School Pune 01.2012 - 01.2014
Skills
Vendor interaction
undefinedCertification
Heartiest of the month
Languages
5,5,5
Timeline
Guest Relations Manager
Radisson Blu Marina
09.2024 - Current
Heartiest of the month
06-2023
Heartiest of the month
01-2023
Asst Guest Service Manager
Ibis Mumbai Vikhorli
04.2022 - 07.2023
Front Office Executive
Khyber Himalayan Resort & Spa
01.2021 - 10.2021
Duty Manager
Taj Vivanta
08.2019 - 02.2020
Duty Manager
Leonia Resort & Spa
11.2018 - 07.2019
Guest Relations Manager
Della Adventure Resort
03.2018 - 10.2018
Front Office Executive
Sahara Star
11.2017 - 03.2018
Front Office Assistant
Peninsula Grand
06.2015 - 03.2017
Hsc Commerce -
Open University
01.2012 - 01.2014
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