Summary
Overview
Work History
Education
Skills
Languages
AWARDS AND ACCOMPLISHMENTS
Interest and Hobbies
Timeline
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Priya Singh

New Delhi

Summary

Friendly master account analyst keen to help customers improve their overall experience and maximize customer satisfaction . Amiably relies to all the customers queries and consistently resolves customer issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Master Account Analyst

American Express
New Delhi
09.2022 - Current
  • Performing Aml ( Anti money laundering ) checks for Potential customers.
  • End to end processing of SBS ( Small business applications) and consumer applications by evaluating financial risks.
  • Supporting Back office operations to process new card applications.
  • Assisting customers with completing required documents needed to open an account.
  • Responding promptly to phone calls related to any issues with their newly opened applications ( Such as Pending and declined applications )
  • Working closely with other departments within the organizations such as customer service and fraud team.
  • Building relationship with customers by providing excellent service throughout the entire process of setting up a new account.
  • Handling spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
  • Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
  • Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
  • Processed applications and verified customer information to open new accounts.
  • Performed financial analysis on customer data prior to opening new accounts.

Senior Technical Support

TECH MAHINDRA
12.2021 - 07.2022
  • Addressed technical support inquiries by resolving open service tickets and request
  • Supported customers with various types of technical issue issue via telephone
  • Supported customers with online billing, access and account issues
  • Delivered local and remote tier1 IT support for hardware and software to company personnel
  • Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users
  • Identified opportunities to upsell technical products and services boosting revenues to existing accounts.

Business process associate

TATA CONSULTANCY SERVICES
07.2019 - 10.2021
  • Assigned under pilot BFSI Mortgage project for smooth and efficient processing of mortgage home loans at the backend
  • Evaluating client customer's credit and financial data through computing financial ratio's using Application processing system (APS)
  • Handling the job of an underwriter for credit processing (credit appraisal memos), hands on experience with APS
  • Understanding client's needs and offering solutions and support
  • Maintain updated records of loan application of end customer's and monitor progress of existing loans
  • Evaluating creditworthiness of end customer's
  • Understanding client's need and offering solutions and support
  • Solving issues of client
  • Preparation of productivity sheet and team rostering
  • Responsible for end to end training of new on board

Education

Master of Arts - Human Resources Management

Jamia Milia Islamia
New Delhi
06-2021

Bachelors of Arts -

Dayal singh college, Delhi University
05.2019

Intermediate -

Hamdard public school
03.2015

High School -

K.S.K Academy
03.2013

Skills

  • Technical troubleshooting
  • Interpersonal skills and organizational skills
  • Customer support needs assessment
  • Mortgage and banking operation knowledge
  • In depth knowledge of new accounts
  • Problem-Solving
  • Decision-Making
  • Active Listening
  • Adaptability and Flexibility
  • Teamwork and Collaboration

Languages

  • English
  • Hindi

AWARDS AND ACCOMPLISHMENTS

  • Excellence award for performance in May 2022.
  • On spot award for achieving target in 2021.
  • Awarded with highest V2A scorer for quarter 4 in 2024
  • Achieved highest average OSAT score for quarter3 and quarter4 in 2023 and 2024 respectively.
  • Active member of engagement team since 2023 ( responsible of holding rewards & recognition ceremony and other engagement activities)

Interest and Hobbies

  • Exploring new places and sightseeing
  • Singing
  • Playing Table tennis

Timeline

Master Account Analyst

American Express
09.2022 - Current

Senior Technical Support

TECH MAHINDRA
12.2021 - 07.2022

Business process associate

TATA CONSULTANCY SERVICES
07.2019 - 10.2021

Master of Arts - Human Resources Management

Jamia Milia Islamia

Bachelors of Arts -

Dayal singh college, Delhi University

Intermediate -

Hamdard public school

High School -

K.S.K Academy

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Priya Singh